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bjreitz's profile

New Member

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2 Messages

Tue, Oct 4, 2022 3:29 PM

VPN Randomly disconnects several times a day

I use Cisco AnyConnect to connect to my work network and have been having issues with the VPN disconnecting and reconnecting multiple times during the day.  I have worked with my companies IT department and they have checked my computer and made sure all the latest updates have been completed along with all drivers have been updated and they do not feel it is an issue with my computer.  The loss of connection frequently happens when I am on zoom or teams calls and also if I am working on a large excel file or opening a large file.  

ATTHelp

Community Support

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204.1K Messages

2 months ago

We're here to assist with your VPN concerns, @bjreitz!

 

Have you attempted performing these task when connected without the use of a VPN? If not, please give this a try and let us know the results. This can help us isolate the cause of this.

 

Along with that, we recommend performing a reboot of your gateway as this can resolve a host of issues such as the one you are experiencing, You can perform these steps to do so:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Let us know if this helps!

 

CalebP, AT&T Community Specialist

New Member

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2 Messages

2 months ago

My company’s IT department recommended rebooting the router and that has been done several times and does not resolve the issue.  I might not be understanding the first question, but I do go into my office once a week and do not experience these issues.  We do experience issues with other devices in our home network having an unstable internet connection or loading connection to wifi  on a regular basis 

ATTHelp

Community Support

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204.1K Messages

2 months ago

Thanks for getting back to us with that additional information, bjreitz!

 

We have an article here in the Forums that we'd like for you to check out. It provides solutions and fixes for VPN concerns and can help you learn why your VPN may not be working.

 

We'd also like to get more information about your Internet, so we can pinpoint what could be causing this and what we need to do next.

  • What speed tier are you on? It's possible that your speed can't handle the number of devices you have connected or the connection to the VPN.
  • How many devices do you usually have connected during the day? Again, there may be too many devices connected, which could explain why they're struggling to get and keep a connection.

If you think that speed may be one of the reasons you're having trouble with your Internet, you can visit our website to learn how to change your service and upgrade to a higher speed.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

thechef1

Tutor

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67 Messages

2 months ago

Are you using Wi-Fi or Ethernet to connect? If Wi-Fi, and you can, try using Ethernet instead and see if you still have the problem. If Wi-Fi, make sure you do not also have Ethernet connected at the same time.

thechef1

Tutor

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67 Messages

2 months ago

While I doubt it is the problem here, I once had a VPN client that would drop every time the DHCP lease was renewed. Even though the IP address was the same, the client still dropped the connection. I went and made sure the RG's lease was set to 24 hours.

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