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schutzdl's profile

Contributor

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1 Message

Monday, June 2nd, 2014 6:27 PM

VPN access issues with NVG589

Hi, I've had AT&T U-Verse service since 2008.  I previously had one of the 1st generation 2wire routers up until a few weeks ago.  I never had a single issue with my VPN access while working from home.  Since I had the Motorola NVG589 router installed a few weeks ago I drop VPN constantly.  The installation tech was playing with all the router settings after installation and I'm not sure he knew what they should be.  Does anyone have any suggestions, help please? 

Community Support

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6.7K Messages

10 years ago

Hi @x_x_tackle_x_x,

 

I apologize about the inconveniences. One thing to try is putting your device in DMZ or passthrough mode. Here is a link to a thread that goes over third party devices. Check out the posts for your U-verse gateway and adding third party routers to it.

 

Hope this helps.

 

-David T

Contributor

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2 Messages

10 years ago

Apologize If I am misunderstanding the information provided, but I am not trying to set-up a third party device. I am simply trying to connect my computer through a VPN. I was told that the way to do that on the NVG589 was to go to the NAT/Gaming tab, and enter custom service?

 

Is that the best method?

 

On the previous modem, I was able to disable the firewall in DMZ, but not able to do the same.

Wish I knew that before I changed my router ! Thanks AT&T!

 

 

Community Support

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6.7K Messages

10 years ago

Hi,

 

Sorry for the lack of explanation. The instructions state for a 3rd party router, but you can use it towards any device, in this case your computer. But I would suggest trying these settings for your computer to make sure that no ports are getting blocked on your VPN connection. You can do the same thing on the NAT/Gaming tab if you know all the ports that need to be opened, but for testing purposes, I definitely suggest trying passthrough mode and disabling some of the firewall settings.

 

-David T

Contributor

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1 Message

8 years ago

I too had an issue with the NVG589 after switching to AT&T from Comcast. We used VPN connections almost daily to our office almost daily with out a problem before. My old linksys router had was easy to configure by selecting a check box to enable VPN passthrough. But when we switched to AT&T the connection would fail every time. I called AT&T internet support and he did not even know what a VPN was. He then forwarded me to a 3rd pary supprot called AT&T Connect Tech and he wanted to charge me $50 dollars for opening up the ports on my modem or sign a one year contract for support from them for $17 per month. I hung up and started searching on the internet to fix this VPN passthrough on my own. Acter connecting to my modem's gui via the browser I was able to get to work by selecting the Firewall tab and then with drop down menu fromt he Allocation menu I selected Passthough and save and the router will then reboot and should allow VPN passthrough connections when it comes back up.

Hope this helps someone! Good luck...

Contributor

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2 Messages

8 years ago

Did you issue ever get resolved?  I'm having some of the same problems since being switched from the INID to the NVG589 gateway.  I'm trying to use the Cisco AnyConnect client on my Windows 10 laptop to connect to my work and I get extremely slow response time and some of the work web pages and tools take forever to open or only partially load.  My wife is having similar problems from her Windows 7 laptop.  There are also some public websites that are extremely slow to load.  I've even seen google.com take a minute or more to load.

 

The HDTV quality was horrible with the INID but the internet was great.  Now the HDTV quality is great and the internet connection is absolutely unuseable for work.

Community Support

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6.7K Messages

8 years ago

Hi @Nick_H,

 

Are you connecting wired or wireless? If wireless, try wired to see if you are still having the same problems. Also, disabling the IPv6 might help. Here is a post that goes over it.

 

-ATTU-verseCare

Contributor

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2 Messages

8 years ago

I have tried it wired and wireless.  My wife's Windows 7 machine is having problems connecting to work and extremely slow public internet sites like BBT.com and cookinglight.com.

 

Community Support

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6.7K Messages

8 years ago

Hi,

 

Hopefully, disabling the IPv6 helps. Also, you can try setting your DNS on your device to 8.8.8.8 and 8.8.4.4.

 

-ATTU-verseCare

Tutor

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11 Messages

8 years ago

I'm having the same issues with the Pace 5268AC router for AT&T U-Verse.  

 

After reading this post, I was a little surprised at the suggestion that an AT&T employee provided was to put peoples devices / PC's into passthrough or DMZ mode.  I must caution that this is not a good idea unless you're puting a firewall or router into pasthrough mode.  Putting a PC or VPN IP phone in passthrough mode exposes that device to the public internet and can be easiliy exploited.  

Contributor

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1 Message

7 years ago

This is an easy problem to overcome, especially if you are only using one particular device for your VPN. If you are using multiple devices, it gets a little more complicated unless you use a secondary router. I will assume here that you are using a single device.

 

1. log into your modem by Http://[gateway address obtained by ipconfig] usually 192.168.1.254

2. click on home network

3. select Ip allocation

4. find your device either by name or MAC Address, then click allocate (be sure to note the ip address associated with your device)

5. click on firewall

6. select ip passthrough

7. using the first drop down select "default server"

8. using the second drop down select your device from the list using the IP address noted from the step above, or by device name.

9. click save, then log out of your modem.

 

 

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