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aljimenez

Tutor

 • 

6 Messages

Wed, Nov 6, 2013 6:18 PM

Uverse Wireless Gateway Manual

I have the Uverse Router made be PACE, Model 5031NV. I have a home network managed by a pre-existing Dlink Router which is now connected to the new to me Uverse Router. I am pleased how this is working except for not being able to reach some of my devices attached to the Dlink router from outside using a DynDNS.

 

Basically, the Uverse router is not letting traffic through to the Dlink router, and I can't figure out how to configure it to allow this traffic to pass. When I interact with the Uverse router, it appears to have options for this, but I don't have the manual to learn about its settings. The tab Settings->Broadband->Link Configuration  has a section "Supplementary Network" with a couple of settable items "Add Additional Network" and "Add Cascaded Router" that appear to provide the functionality I want. However, I can't figure them out.

 

My questions: 1) Can I get a link to the manual that explains these features and how to set them?

2) Any help with Dlink router settings to achieve this (I feel the problem is with the Uverse router, since my ability to reach devices was working with my previous DSL modem attached to the Dlink router)?

 

Thanks for any help...  Al

Responses

Accepted Solution

Official Solution

aljimenez

Tutor

 • 

6 Messages

7 years ago

Solution received and it works. Namely, use DMz after selecting the internal home network router, then reboot the internal router which is assigned an external ip address.

 


Thanks

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

7 years ago

Hello aljimenez,

 

Our U-verse specialist might be able to help you configure your equipment. Please send us a private message by clicking here. A member of our team will contact you within 2 business days to assist.

 

Thanks,

Dmitriy

Rethink Possible


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Community Support

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6.7K Messages

7 years ago

Hi aljimenez,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

 • 

6.7K Messages

7 years ago

I am glad everything is working and thank you very much for posting your results.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
aljimenez

Tutor

 • 

6 Messages

7 years ago

It turns out this solution has what appears to be a side-effect that may be a bug somewhere in the gateway or in the way VoiP is done. When DMz+ is on, long distance calls are not possible; local calls are OK. ATT replaced my gateway to see if the first gateway was defective and that did not fix the problem. Therefore, Once my Dlink router is set as a DMz+, long distance calls are not possible.

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