New Member
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2 Messages
U-Verse Profile Issue
I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553. This means I've lost the overprovisioing I used to have to account for a TV stream (live or DVR recording). Now, my internet will be slower than it used to be when I had the internet 24 plan if a TV is running. My line stats are very good-- I should be able to get something like 45 / 7 if there were such a thing, and I would like faster internet. For the time being, is it possible to at least restore the overprovisioning I had? I still have U-Verse IPTV, which is why that overprovisioning was there to begin with.
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my thoughts
Former Employee
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20.4K Messages
1 year ago
To move to internet 45/6 provisioning is 55/8…. Then need at least 120% for max sync of 66/10 or greater your max sync is 56.3/8.5.
For internet 50/10 provisioning is 60/12 needing max sync 72 or greater.
It is possible you will be upgraded in near future to 32/5 profile if everything holds stable.
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gr8sho
ACE - Professor
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4.2K Messages
1 year ago
@jay8912
The over provisioning might still be there. When I cancelled U-verse TV I ended up getting some bandwidth back that was hidden from me. And yes, I remember internet 24 because I had it years ago.
If all you see offered is internet 25, that's it I'm afraid. Their online systems can give you all the options for your address.
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jay8912
New Member
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2 Messages
1 year ago
I really don't understand why AT&T doesn't try to push harder for potential speed increases. I'm still on an 8D profile, so if they'd go to 17A, I'm sure my max sync would hit close to 60/10 range. Cox has gigabit everywhere in this city and half my neighborhood (the newer half) has AT&T fiber. Not sure why they neglect this side of the neighborhood, but I guess I'll have to wait until maybe Verizon rolls out 5G home service here.
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