jay8912's profile

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2 Messages

Thursday, May 26th, 2022 9:16 PM

U-Verse Profile Issue

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25.  Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV stream (live or DVR recording).  Now, my internet will be slower than it used to be when I had the internet 24 plan if a TV is running.  My line stats are very good-- I should be able to get something like 45 / 7 if there were such a thing, and I would like faster internet.  For the time being, is it possible to at least restore the overprovisioning I had?  I still have U-Verse IPTV, which is why that overprovisioning was there to begin with. 

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my thoughts

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20K Messages

8 months ago

To move to internet 45/6 provisioning is 55/8…. Then need at least 120% for max sync of 66/10 or greater your max sync is 56.3/8.5.

For internet 50/10 provisioning is 60/12 needing max sync 72 or greater.

It is possible you will be upgraded in near future to 32/5 profile if everything holds stable.

gr8sho

ACE - Professor

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3.9K Messages

8 months ago

@jay8912 

The over provisioning might still be there.  When I cancelled U-verse TV I ended up getting some bandwidth back that was hidden from me.  And yes, I remember internet 24 because I had it years ago.  

If all you see offered is internet 25, that's it I'm afraid.  Their online systems can give you all the options for your address. 

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2 Messages

8 months ago

I really don't understand why AT&T doesn't try to push harder for potential speed increases.  I'm still on an 8D profile, so if they'd go to 17A, I'm sure my max sync would hit close to 60/10 range.  Cox has gigabit everywhere in this city and half my neighborhood (the newer half) has AT&T fiber.  Not sure why they neglect this side of the neighborhood, but I guess I'll have to wait until maybe Verizon rolls out 5G home service here.

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