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6.7K Messages

Thu, Jul 23, 2015 6:57 PM

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U-verse Outage -Things To Know

How To Quickly Check Status of an Outage

 

Seconds Count! Find out if you are in an effected area by visiting att.com/outages. Sign In or put in your information and the site does the rest.

 

Note: In some instances, resetting the modem may restore service. If you are affected by an outage, your appointment may be placed on hold.

David, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Brand User
ATTHelp

New Member

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121.1K Messages

3 years ago

Hi @pepperxxx,

 

Sorry to read of your experience. Do you have U-verse Internet and Phone or do you have DSL and land-line service? 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

Phone and internet (DSL)

Contributor

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1 Message

3 years ago

We have been without Internet since Christmas evening and after 1 hour waiting in a queue yesterday, we were told it wasn't going to be fixed until the 27th at 6PM.  If that happens that is 48 hours.  Totally unacceptable outage length.  

Oh and, the first thing I always here about it check the MODEM -- which I don't have because I have an IFTFL fiber slow connection and it must say that in the record.

I am typing now using my cell phone as a hot spot.    I only get so much data and then the connection slows and I have to prepare my online classes for the upcoming semester.

I can download an "app" to review outage status but can't get to outage status on the web???  What is with that?

Contributor

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1 Message

3 years ago

Hi there! My name is Daniel and I am asking about the current outages going on all over the country. For me, it began about 56 hours ago and I can't stand it. I know it isn't my router because I did everything that I was told to to try and fix it and yet, there's still an issue. Wifi hasn't worked which is a serious issue as well since I need to practice chemistry with looking up worksheets and practice quizzes online. I am now forced to use my data in this case and am close to getting charged more for data when I have no choice to. What is going on? When will this be resolved for all of us here who can't call friends and family or can't use wifi?

Contributor

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1 Message

3 years ago

Last night my uverse and internet services went in and out for over an hour. Today my services aren't working at all. I called the customer support line only to be told that they don't know why my services aren't working and to call back later. I mean this is very frustrating for someone who has work to do with no Internet and could lose money if I am unable to complete the things I need to get done today. Why is there never any consistency with your services? If it's not my digital life services messing up, then it's my TV and Internet service. What can be done here? I have work to do, yet now I am going to pack up my entire office and go elsewhere to try to complete it in time.

Contributor

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1 Message

3 years ago

Are there any known outages or incremental service disruptions for wireless internet in the 40031 zip code or surrounding area currently?

Contributor

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1 Message

3 years ago

Today is day 3 with a service outage in my area. At&t can't tell you when service will be restored or why it's still out. Time to find a new provider pronto.

Tutor

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5 Messages

3 years ago

ZIP 32401. Yet another outage. Getting really tired of this, this is the 3rd outage we've had in about 4 months, is this a normal thing for AT&T to experience 6+ hour outages this regularly? What is causing all these issues? Hard to believe people are digging up their lines this often.

Tutor

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8 Messages

3 years ago

Our entire neighborhood's fiber went out on Friday. Customer service keeps sending technicians every day, but each one confirms the issue is at the central office and not with our hardware. There hasn't been any progress in resolving the situation. I didn't know which forum to post this in so please move it if necessary. This outage is impacting fiber internet, TV and phone. If any AT&T employees can assist, please help!

Contributor

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1 Message

3 years ago

I'd like an update on my internet and the network outage in my area.

Contributor

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1 Message

3 years ago

Why???? Outrage where?

Contributor

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1 Message

2 years ago

I live in Clarendon Hills, IL 60514. My service has been out since, at minimum, 7am yesterday December 27th, now December 28th 6:30am. Talked to a rep yesterday evening, got no real help, other than confirm that there is an issue in my area, I have lost internet, tv, and home phone line. Sending this message from work.

 

Contributor

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1 Message

2 years ago

Ugh!  I work from home and need the Internet. Why is AT&T not communicating with me and why has this problem has not been resolved? Anyone else having this issue? 

Contributor

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1 Message

2 years ago

Uverse has been out 6 days. AT&T keeps saying it will be fixed within 24 hours and 6 days later and  to many calls to remember AT&T still hasn't done anything to fix my problem

I think since it's the holidays they just don't want to pay overtime  to actually work on anything during the holidays so they're just making you go without until the holidays are over .

I will be getting service elsewhere.

Contributor

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1 Message

2 years ago

I've had no Internet for 4 days in Madison, WI.  And no response from AT&T as to when they think it will be fixed.

 

Anyone else in the same boat?