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sdfiberQequip

Contributor

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2 Messages

Tue, Mar 17, 2015 5:52 PM

U-Verse Modem - Rent or Buy Options?

Can I buy a Fiber Optic Modem instead of renting one from AT&T? What are the necessary specs?

Responses

ACE - Expert

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16.2K Messages

4 years ago

From the (legally binding) Terms of Service:

 

Section 7, subsection A

If you have not purchased U-verse Equipment from AT&T or if previously purchased U-verse Equipment is beyond the one (1) year warranty period (from date of installation) and requires replacement, then you agree to pay a monthly equipment fee for the U-verse Equipment, as part of your purchase of or continued use of the Service and/or other U-verse services. Equipment fee/Purchase options depend on the AT&T U-verse services you order and the installation options you choose.

 

As of Jan. 2015, all accounts carry an 'equipment fee', whether you purchase equipment or lease it from AT&T.  

 

 

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

Well when they company is forcing you to switch to U-verse then yes it is starting. I recieved a letter from AT&T today that I have 45 days to switch from DSL to U-verse, at a higher cost, or they will be dropping me as a customer. 

 

I will be leaving AT&T only becasue I now have to 'rent' equipment that I previously could buy and own myself. BOOOOOOOO! Down with AT&T. 

 

 

Voyager

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2 Messages

4 years ago

Same issue here and I just filed a complaint with the FCC:

 

I have had At&T UVerse Internet for over 2 years now, since 2014.  I bought my modem for $100 directly from At&T at that time since I did not want to pay a monthly rental fee.  Well, in Aug 2016 billed me $7 as internet equipment fee.  I called to ask what the fee was for and the representative stated it is a monthly rental fee for their modem.  I had to explain to 4 different customer reps that I bought my modem when I signed up for service in 2014.  Finally, after looking over my billing history for the past 2 years they realized I had never paid a monthly modem rental fee and that it was a mistake on my bill.  They supposedly opened a case to get it resolved and stated they would credit my Aug bill for $7.49 for the fee error ($7 plus 0.49 tax).

 

I just received my Sep 2016 bill and the same fee is once again on my bill.  I also noticed I did not receive the $7.49 credit I was promised.  I called AT&T again and was told that the case is still pending but it was noted in my account that I owned my modem and was not supposed to be billed the $7 fee.  This rep indicated she was able credit my account this month but could not do anything to resolve the case any faster.  I am fed up with this and tired of calling to get a credit for this bogus.  If this issue cannot be resolved soon, I will be cancelling my UVerse internet service and going with my local cable company since AT&T seems incompetent with their billing.

Contributor

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3 Messages

4 years ago

Wecome to AMERIKA land where ISP can have a monopoly on equipment (like a Cable Modem) and charge $10/month to only lease (drive that share price up) or $120/Yr which in 5 years is $600 worth of pure waste of consumers hard earned money.  AT&T please lobby and bribe our politicians to make sure this continues to be legal.  Thank you for your pure greed at the expense of the consumer.

Contributor

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1 Message

4 years ago

This whole thing totally stinks.  I switched to Uverse just like everyone else and had been just fine.  Then I moved, and the house I am currently living is L-shaped.  The wifi just reaches the master bedroom but not all the way inside.  So I tried three extenders, and each of them had issues with the Uverse modem.  So I contacted Uverse to be told your modem is old and you qualify for it to be replaced!  So I asked how much, it's a monthly charge of $7.00 I said what is the model # and looked it up and the cost of the same model is about $168.00.  So I asked do you replace it every two years with a newer version.  No, so after 24 months when I own it, does the monthly fee stop?  No.  So I am paying forever for a $168 modem that in two years will be worth pennies.  I said something colorful and hung up the phone in disgust.  With all of us feeling the same way.  There has to be something we can do??

Contributor

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2 Messages

4 years ago

There is absolutely something we can do. Switch from AT&T. I did. I don't have to rent my modem. I get great service. And I'm happy with the company I chose. If more people switched instead of just accepting 'their fate' and complaining about it then maybe AT&T would get the picture and do something about it.

When I called because they are discontinuing the DSL I current have, I was told that I would be getting "better service" with Uverse at a lower cost. I don't see a higher bill and wasted rental fee as lower cost. When I asked about buying the modem instead of renting I was told that there is not a single company that allows you to do that, you have to rent no matter what service provider you go with. When I started calling around, every other service provider I have the option of allows for purchase instead of rental for internet.

If everyone stopped using companies that don't provide the service they expect, the companies would either conform to community expectations or lose business. This is how the community controls the quality of service and products that are offered to them.

Contributor

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3 Messages

4 years ago

I would up switching to xFinity.com (Comcast).  I am not leasing a modem that I already own and the one I own is very high end.  In 5 years I would pay $600 to lease something that costs AT&T less than $50 (at wholesale pricing with volume discount).  The leasing model is great for the CEO of AT&T and his or her stock options, but crappy for the consumer.  I am a "militant consumer" and will not do business with companies that live for their share price at the expense of everything else - including the lifeblood of their business - their customers.  They just hope you are bad at math (its just that simple).  If you want to work for the rest of your life and never retire keep making decisions like leasing cable modems from AT&T U-verse at $1,200 over 10 years on something that cost AT&T less than $50 to purchase.  You keep doing that and I guarantee that you will keep working and working.

Contributor

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3 Messages

4 years ago

Should read, "I wound up switching...."

Anonymous

New Member

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25.7K Messages

4 years ago

Don't do business with AT&T first of all. Second, if you have to, you're going to have to rent the router. Here is what happens if you buy a U-verse router: I bought a router on eBay a week before I started AT&T service, and the technician used that when he connected everything. Not only did AT&T charge me the monthly router "rent" fee (even though I was using my own router), but they charged me $118 for not returning MY ROUTER to them when I canceled service. I've been on the phone with them for hours and spent hours at AT&T stores trying to resolve this, and they said b/c the technician didn't note that I was using my own router, they have no way to prove that the router I bought was the router I used for service! ARE YOU SERIOUS AT&T. DO NOT DO BUSINESS WITH THIS COMPANY. Forget getting the year's "rent" reimbursed that they took from me -- they charged me $118 for my own router!!!!!!! Thieves. Unforgiveable thieves.

Anonymous

New Member

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25.7K Messages

4 years ago

Don't do business with AT&T first of all. Second, if you have to, you're going to have to rent the router. Here is what happens if you buy a U-verse router: I bought a router on eBay a week before I started AT&T service, and the technician used that when he connected everything. Not only did AT&T charge me the monthly router "rent" fee (even though I was using my own router), but they charged me $118 for not returning MY ROUTER to them when I canceled service. I've been on the phone with them for hours and spent hours at AT&T stores trying to resolve this, and they said b/c the technician didn't note that I was using my own router, they have no way to prove that the router I bought was the router I used for service! ARE YOU SERIOUS AT&T. DO NOT DO BUSINESS WITH THIS COMPANY. Forget getting the year's "rent" reimbursed that they took from me -- they charged me $118 for my own router!!!!!!! Thieves. Unforgiveable thieves.

JefferMC

ACE - Expert

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18K Messages

4 years ago

You tried to do an end-run around the AT&T terms of service, and it's all their fault?  Sigh.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

OK, I am really confused by this?? I just did an internet chat with an AT&T rep as I was looking for instructions for purchasing my own modem returning my current one so I could have the rental fee removed from my account. None of this was mentioned at all and they even sent me a pre-paid shipping label for returning the equipment. What the heck?

JefferMC

ACE - Expert

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18K Messages

4 years ago

You must have gotten a newbie or the wrong department.  If you are a U-verse customer you cannot avoid the equipment fee.  There are some new-customer promotions that credit back the amount of the fee for a certain number of months, but that's not what is going on here.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

4 years ago

I'm just here for the {edited for word filter evasion} and giggles but personally with my personal experience ever having AT&T internet it sounds horrible, I thought I was paying a fortune for just internet service at $64.99 well $74.99 for a speed increase we just got. But with companies out there that allow you to rent OR OWN your own equipment like your modem (arris sb6183) and router (wrt1900ac) it's not worth it dealing with companies like this so many more options. Plus the fact anytime I want to "fine tune" my router or check the status of my modem to make sure I'm getting my downstream/upstream channeles I can. Sounds like with AT&T they force you to go through everything with them which no offense not everyone is going to know exactly what is going on which your equipment so many things that could impact it. But my advise to everyone one hear if shop around ask a lot of questions about new internet service from different companies and make sure they give you your internet freedom like this country intended it to be when we first invented it 🙂

Tutor

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2 Messages

4 years ago

P.S. Sorry for all the misspellings but ummm yea AT&T do better, absolutely love your cell service but internet no bueno.

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