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sdfiberQequip

Contributor

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2 Messages

Tue, Mar 17, 2015 5:52 PM

U-Verse Modem - Rent or Buy Options?

Can I buy a Fiber Optic Modem instead of renting one from AT&T? What are the necessary specs?

Responses

mibrnsurg

Expert

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20.4K Messages

6 years ago

Nope, have to rent the ATT one so it'll sign in on the ATT Uverse network.  These are the only ones that will do it. 😉

 

Chris
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Contributor

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2 Messages

6 years ago

So, in speaking with two different sales reps, one said no and one said I could purchase one for $100 from an AT&T store. 

Contributor

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2 Messages

6 years ago

So i was about to ditch TWC because of all the hidden fees and HD channel charges. But, Sadly ATT is starting to do the same thing with the 10 dlls HD Fee and the Modem Rental. I guess i rather stay with the same known devil than the trying a newone. 

Contributor

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1 Message

6 years ago

If I am only looking for Uverse internet, I was told I could buy the 2 Wire modem.  I checked Amazon, ATT,  2 Wire/Pace but could not find the right modem.  Fearing the problem with used equipment, do you have a source for new equipment?  Thank you.

Megalops

Contributor

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2 Messages

6 years ago

My 3600HGV just failed and needs to be replaced. The Tech support person said they'd send me a new one, but I'll be forced to pay the $7/mo lease fee.

 

If I purchase a used 3600HGV modem from ebay, will AT&T let me connect it? I can buy used ones for $30 delivered. Much cheaper than leasing one.

 

Please let me know before I purchase a used unit.

AJ5TT

Explorer

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9 Messages

6 years ago

Anyone can correct me if I am wrong but..

 

Megalops,

The 3600HGV used for ATT IPTV was never available for purchase and is the property of AT&T. If someone has one for sale on eBay (for example) technically it is the property of AT&T and should not be for sale.   I doubt you will get an AT&T rep to give you the thumbs up that it is OK to purchase and connect.

JefferMC

ACE - Expert

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18.1K Messages

6 years ago


@AJ5TT wrote:

Anyone can correct me if I am wrong but..

 

Megalops,

The 3600HGV used for ATT IPTV was never available for purchase and is the property of AT&T. If someone has one for sale on eBay (for example) technically it is the property of AT&T and should not be for sale.   I doubt you will get an AT&T rep to give you the thumbs up that it is OK to purchase and connect.


The 3600 was never used for IPTV.  It was used for VDSL2 Internet Only or VDSL2 Internet w/ U-verse Voice deployments.  It was replaced by the NV 5031 for those situations.  It was sold for $100, not rented.

 

Now, having said that, I do not know if you can get a different 3600 to activate on your line.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Megalops

Contributor

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2 Messages

6 years ago

Does anyone know if AT&T will let me hook up a replacement 3600 or 5031 purchased from ebay?

Teacher

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18 Messages

6 years ago

Chromecast & YouTube together is a beautiful thing

Contributor

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3 Messages

6 years ago

I was forced to lease the modem last year and now I see it was after Jan. 1, 2015?????

JefferMC

ACE - Expert

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18.1K Messages

6 years ago


@OldBoatingGuy wrote:

I was forced to lease the modem last year and now I see it was after Jan. 1, 2015?????


You said in your other post that you have an NVG 589.  That model device was never sold, always leased.  You probably needed dual pair to provide your service, which required use of the NVG 589 instead of any other modem (including those that could be purchased at that time).

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

5 years ago

Hey, I have been asking if I could purchase one since I got U-Verse in Feb. 2010, instead of paying the monthly ripoff...I mean rental fee, and have always been told, "Sorry, but that is not an option".

 

Oh, and the original gateway {that I probably paid for the total cost of 5x in monthly ripoff fees} I had since Feb. 2010 started to fail a month or so ago and the replacement they sent me {5½ years after the original one} is basically the same stone age gateway, even though the person on the phone told me it would be an updated model that supports faster speeds.  It does look a little different though.  Not to mention it was dirty and had something crusted onto it, so I had to clean and disinfect it, and it looks like a cat clawed it too.

Red_Hazard

Teacher

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15 Messages

5 years ago

If there is a mandatory $7 monthly charge for a leased modem, how come AT&T does not advertise the total cost of internet service since that is not an optional add-on? Instead they bury it deep into the fine print of the TOS.  It's like buying a car advertised for $30K and then the seller asking for an additional $5K for an engine.

Contributor

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1 Message

5 years ago

AT&T is a big company and if what you are saying is correct, somebody needs to tell they guys answering the phones.   I just placed an order for AT&T U-verse Internet service and during the hour long call to get it set up,  the guy on the phone told me I could go to best buy and buy my own modem to avoid the $7/mo charge.    Here I am searching to find the right modem to buy before the installer arrives and  I find this article saying that it is not possible.  

 

It is pretty sad when a customer is talking to a customer service rep who knows nothing about the equipment he is selling....  I certainly hope the actual internet service is better than the pain I just went thru to get it tirned on.

Contributor

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2 Messages

5 years ago

I was given a false model number to preclude the $7.00 monthly fee. It is apparent that ATT has and will garner a substantial hold on existing modems through by what ever means necessary. Be it lawful or not. 

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