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sdfiberQequip

Contributor

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2 Messages

Tue, Mar 17, 2015 5:52 PM

U-Verse Modem - Rent or Buy Options?

Can I buy a Fiber Optic Modem instead of renting one from AT&T? What are the necessary specs?

Responses

Red_Hazard

Teacher

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15 Messages

5 years ago

If there is a mandatory $7 monthly charge for a leased modem, how come AT&T does not advertise the total cost of internet service since that is not an optional add-on? Instead they bury it deep into the fine print of the TOS.  It's like buying a car advertised for $30K and then the seller asking for an additional $5K for an engine.

Contributor

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1 Message

5 years ago

AT&T is a big company and if what you are saying is correct, somebody needs to tell they guys answering the phones.   I just placed an order for AT&T U-verse Internet service and during the hour long call to get it set up,  the guy on the phone told me I could go to best buy and buy my own modem to avoid the $7/mo charge.    Here I am searching to find the right modem to buy before the installer arrives and  I find this article saying that it is not possible.  

 

It is pretty sad when a customer is talking to a customer service rep who knows nothing about the equipment he is selling....  I certainly hope the actual internet service is better than the pain I just went thru to get it tirned on.

Contributor

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2 Messages

5 years ago

I was given a false model number to preclude the $7.00 monthly fee. It is apparent that ATT has and will garner a substantial hold on existing modems through by what ever means necessary. Be it lawful or not. 

Contributor

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1 Message

4 years ago

I just signed up for u-verse today and now I regret it, for two reasons: One) I do not have the option of using my own modem/router, and Two) I was lied to and told that I did.

 

I had this long conversation with the person helping me set up the account, which was $25/month the whole time, until the end, when it became $32 including the $7 equipment rental fee. I was bothered by this and I asked him if I could buy and use my own modem/router. He replied "Absolutely. At that time they will remove the rental fee and you can install your own." There was no confusion. I came home tonight and got online to buy my equipment before my service is connected next week.

 

Now I find out that the modem required is owned by At&t, it cannot be purchased anywhere (not even from them), and the only option is to rent it from them monthly. So, no, I cannot buy my own modem later and send At&t's back and stop paying the rental fee. And now I am locked into a mandatory 12 month subscription, on false information.

 

If the equipment rental is mandatory, then the price of the U-verse IS the cost of the 'service' and also the cost of the 'equipment'. Stop acting like the rental is a separate fee, and advertise accordingly. And STOP LYING to your customers!! Train your employees to know the actual terms of the services they are selling!!

 

I have been dishonestly trapped into a 12 month U-verse contract - the consequence of not doing this research earlier today - but after my 12 months is up, I will be returning straight back to Suddenlink.

Red_Hazard

Teacher

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15 Messages

4 years ago

If you got that $25/mo special because you have DirecTV, be prepared to bend over further.  After my 24 Mbps HSI installation , a couple of days later they advised of my total costs with both services and stated I was locked not only for one year with HSI (which I knew) but also another 2 years of DirecTV which was never stated in the letter nor the TOS.

mibrnsurg

Expert

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20.4K Messages

4 years ago


@Red_Hazard wrote:

If you got that $25/mo special because you have DirecTV, be prepared to bend over further.  After my 24 Mbps HSI installation , a couple of days later they advised of my total costs with both services and stated I was locked not only for one year with HSI (which I knew) but also another 2 years of DirecTV which was never stated in the letter nor the TOS.


It's in the offer details online, 2 year term on DirecTV, but only 1st year at discount, 2d at regular price. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

4 years ago

It was not in the TOS linked in the on-line order process nor in the letter providing the offer.  The one year HSI committment was made clear and I have no issue with that.  However, after 1 year, I will be returning to cable and if there is an issue with the 2 year DirecTV "committment", I will file a complaint with the FTC and provide a copy of both the letter and TOS and AT&T can explain to them why it was hidden elsewhere (which I consider underhanded, sneaky, and a sleazey business practice).

mibrnsurg

Expert

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20.4K Messages

4 years ago


@Red_Hazard wrote:

It was not in the TOS linked in the on-line order process nor in the letter providing the offer.  The one year HSI committment was made clear and I have no issue with that.  However, after 1 year, I will be returning to cable and if there is an issue with the 2 year DirecTV "committment", I will file a complaint with the FTC and provide a copy of both the letter and TOS and AT&T can explain to them why it was hidden elsewhere (which I consider underhanded, sneaky, and a sleazey business practice).


Nothing will come of it, as it stated the DirecTV is discount only for 1st year, I saw it when looking at DirecTV on att.com. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

4 years ago

I am not getting any discount on DirecTV.  Why would I look at the DirecTV section when I am ordering HSI?  I guess I should have looked in the phone section too to find the hidden "gotcha"???

Sheeesh!!

mibrnsurg

Expert

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20.4K Messages

4 years ago

@Red_Hazard   Cause your message up above had also DirecTV for 2 years in it. Smiley Frustrated

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

4 years ago

I posted "If you got that $25/mo special because you have DirecTV..."  I did not indicate that I was acquiring DirecTV.  I already had it for over 4 years. After buying HSI, AT&T sent an email delineating the costs of BOTH DTV and the new HSI service (they removed a HD discount I was getting and are now charging for both DVRs) plus they indicated that I was now locked in for 2 years with DTV. When I signed up for HSI, there was no mention of DTV except that the bills would be combined.  NOTHING about being locked in for 2 more years and I read the TOS carefully as well as the letter offering the HSI discount.  So now my DTV bill went up in addition to the yearly price increase.  My only recourse is to wait a year and then terminate both DTV and HSI.  If there is a problem with quitting DTV, I'll take appropriate action.  AT&T has a record of getting fines for cheating customers and that is why I read the letter and TOS to carefully but it appearently did me no good.

Contributor

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1 Message

4 years ago

So if i have u-verse internet modem previously bought from att, can i avoid renting fee?

I used u-verse internet for 2years and quit. And i am considering go back to u-verse internet. Can i use my modem? or not??

ACE - Expert

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14.5K Messages

4 years ago


@qnasb00 wrote:
So if i have u-verse internet modem previously bought from att, can i avoid renting fee?

I used u-verse internet for 2years and quit. And i am considering go back to u-verse internet. Can i use my modem? or not??

 

Any new installs will incur the monthly lease fee.  No way around it.

 

Even if your modem worked, you'll still be charged the fee so you might as well use the latest equipment provided by the company.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
my thoughts

Employee

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15.5K Messages

4 years ago

New internet customer details from Uverse Fine Print website....

For new residential customers. Includes U-verse® High Speed Internet Pro (3Mbps). 12-month term required. Must maintain qualifying services for continued receipt of bill credits. Up to $180 Early Termination Fee applies if Internet is disconnected before end of term. AT&T Wi-Fi Gateway required. Promotional pricing applies to service rates only; excludes taxes, up to $99 installation charge, and a monthly Internet equipment fee. Internet price includes 250GB of data per month. For more information, go to att.com/internet-usage. Credit restrictions apply. Internet speed claims represent maximum speed capabilities. Speeds may vary and are not guaranteed. Actual speeds vary based on Internet factors including site traffic, content provider server capacity, device capabilities, and use of other U-verse services. 45Mbps and 75Mbps services are currently available in select markets. Visit att.com/uverse to check service availability in your area. Offer ends April 13, 2016.

 

Internet introductory pricing for 12 months applies as follows: Basic Internet: $20, Express Internet: $25, Pro Internet: $30, Elite Internet: $35, Max Internet: $40, Max Plus Internet: $45, Max Turbo Internet: $55, Power: $65, and 75Mbps: $75. Offer ends April 13, 2016.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

4 years ago

Please be careful oldboatingguy,  ATT CSRs appear to exploit the technology deficit of the elderly population, Unfortunately. Especially with slamming. Ask around, observe posts, age diversity and sensitivity is not important.  I am really so saddened by r the lack of compassion 

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