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sdfiberQequip

Contributor

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2 Messages

Tue, Mar 17, 2015 5:52 PM

U-Verse Modem - Rent or Buy Options?

Can I buy a Fiber Optic Modem instead of renting one from AT&T? What are the necessary specs?

Responses

Contributor

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1 Message

5 years ago

I just signed up for u-verse today and now I regret it, for two reasons: One) I do not have the option of using my own modem/router, and Two) I was lied to and told that I did.

 

I had this long conversation with the person helping me set up the account, which was $25/month the whole time, until the end, when it became $32 including the $7 equipment rental fee. I was bothered by this and I asked him if I could buy and use my own modem/router. He replied "Absolutely. At that time they will remove the rental fee and you can install your own." There was no confusion. I came home tonight and got online to buy my equipment before my service is connected next week.

 

Now I find out that the modem required is owned by At&t, it cannot be purchased anywhere (not even from them), and the only option is to rent it from them monthly. So, no, I cannot buy my own modem later and send At&t's back and stop paying the rental fee. And now I am locked into a mandatory 12 month subscription, on false information.

 

If the equipment rental is mandatory, then the price of the U-verse IS the cost of the 'service' and also the cost of the 'equipment'. Stop acting like the rental is a separate fee, and advertise accordingly. And STOP LYING to your customers!! Train your employees to know the actual terms of the services they are selling!!

 

I have been dishonestly trapped into a 12 month U-verse contract - the consequence of not doing this research earlier today - but after my 12 months is up, I will be returning straight back to Suddenlink.

Red_Hazard

Teacher

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15 Messages

5 years ago

If you got that $25/mo special because you have DirecTV, be prepared to bend over further.  After my 24 Mbps HSI installation , a couple of days later they advised of my total costs with both services and stated I was locked not only for one year with HSI (which I knew) but also another 2 years of DirecTV which was never stated in the letter nor the TOS.

mibrnsurg

Expert

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20.4K Messages

5 years ago


@Red_Hazard wrote:

If you got that $25/mo special because you have DirecTV, be prepared to bend over further.  After my 24 Mbps HSI installation , a couple of days later they advised of my total costs with both services and stated I was locked not only for one year with HSI (which I knew) but also another 2 years of DirecTV which was never stated in the letter nor the TOS.


It's in the offer details online, 2 year term on DirecTV, but only 1st year at discount, 2d at regular price. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

5 years ago

It was not in the TOS linked in the on-line order process nor in the letter providing the offer.  The one year HSI committment was made clear and I have no issue with that.  However, after 1 year, I will be returning to cable and if there is an issue with the 2 year DirecTV "committment", I will file a complaint with the FTC and provide a copy of both the letter and TOS and AT&T can explain to them why it was hidden elsewhere (which I consider underhanded, sneaky, and a sleazey business practice).

mibrnsurg

Expert

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20.4K Messages

5 years ago


@Red_Hazard wrote:

It was not in the TOS linked in the on-line order process nor in the letter providing the offer.  The one year HSI committment was made clear and I have no issue with that.  However, after 1 year, I will be returning to cable and if there is an issue with the 2 year DirecTV "committment", I will file a complaint with the FTC and provide a copy of both the letter and TOS and AT&T can explain to them why it was hidden elsewhere (which I consider underhanded, sneaky, and a sleazey business practice).


Nothing will come of it, as it stated the DirecTV is discount only for 1st year, I saw it when looking at DirecTV on att.com. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

5 years ago

I am not getting any discount on DirecTV.  Why would I look at the DirecTV section when I am ordering HSI?  I guess I should have looked in the phone section too to find the hidden "gotcha"???

Sheeesh!!

mibrnsurg

Expert

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20.4K Messages

5 years ago

@Red_Hazard   Cause your message up above had also DirecTV for 2 years in it. Smiley Frustrated

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Red_Hazard

Teacher

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15 Messages

5 years ago

I posted "If you got that $25/mo special because you have DirecTV..."  I did not indicate that I was acquiring DirecTV.  I already had it for over 4 years. After buying HSI, AT&T sent an email delineating the costs of BOTH DTV and the new HSI service (they removed a HD discount I was getting and are now charging for both DVRs) plus they indicated that I was now locked in for 2 years with DTV. When I signed up for HSI, there was no mention of DTV except that the bills would be combined.  NOTHING about being locked in for 2 more years and I read the TOS carefully as well as the letter offering the HSI discount.  So now my DTV bill went up in addition to the yearly price increase.  My only recourse is to wait a year and then terminate both DTV and HSI.  If there is a problem with quitting DTV, I'll take appropriate action.  AT&T has a record of getting fines for cheating customers and that is why I read the letter and TOS to carefully but it appearently did me no good.

Contributor

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1 Message

5 years ago

So if i have u-verse internet modem previously bought from att, can i avoid renting fee?

I used u-verse internet for 2years and quit. And i am considering go back to u-verse internet. Can i use my modem? or not??

ACE - Expert

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16.2K Messages

5 years ago


@qnasb00 wrote:
So if i have u-verse internet modem previously bought from att, can i avoid renting fee?

I used u-verse internet for 2years and quit. And i am considering go back to u-verse internet. Can i use my modem? or not??

 

Any new installs will incur the monthly lease fee.  No way around it.

 

Even if your modem worked, you'll still be charged the fee so you might as well use the latest equipment provided by the company.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

5 years ago

Please be careful oldboatingguy,  ATT CSRs appear to exploit the technology deficit of the elderly population, Unfortunately. Especially with slamming. Ask around, observe posts, age diversity and sensitivity is not important.  I am really so saddened by r the lack of compassion 

Tutor

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5 Messages

5 years ago

The information on the 19.99 DIRECTV, OR 29.99 IS A SCAM . Yes, you said it right, bend over.  Sadly,  I experienced a similar situation Lin Jan 2016 also. I should have known , IT'S TOO GOOD TO BE TRUE. IN the fine print, it probably covers a multitude of covert fees ,slamming customers ,blackmailing them to keep the flow of money going.  Be prepared for the bills..I was shocked..

Tutor

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5 Messages

5 years ago

The information on the 19.99 DIRECTV, OR 29.99 IS A SCAM . Yes, you said it right, bend over.  Sadly,  I experienced a similar situation Lin Jan 2016 also. I should have known , IT'S TOO GOOD TO BE TRUE. IN the fine print, it probably covers a multitude of covert fees ,slamming customers ,blackmailing them to keep the flow of money going.  Be prepared for the bills..I was shocked.. 

I have attempted to post this comment.  Unfortunately,  something is not allowing it. Interesting. Spell check time.

Contributor

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1 Message

5 years ago

Start submitting complaints to the FCC at https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824.

 

I did after I was forced to change from my existing AT&T dsl service to uverse. The AT&T shyster that called me told me that equipment upgrades leading to a fiber optic service necessitated turning off the dsl service in my neighborhood. As there are no other options for wired internet service in my neighborhood other than AT&T, I had the choice of switching to uverse or turning it off. 

 

Guess what?  No fiber optic upgrade in my neighborhood is planned for the foreseeable future, despite having an AT&T cell tower 100 yards from me that is served by fiber. The functional result of switching to uverse? Marginally better speed, but a real problem with modem reliability, requiring modem re-boots several times a week.  AT&T's answer to modem reliability?  Bring me another crummy wireless router that has the same problems occur within a week or two of installing it. The financial penalty of uverse?  Once the "promotional" one year period is up, I'm paying a third more than I was before I switched. 

 

I finally started complaining to the FCC via the link I provided above, and guess what?  I got a call the following week from the "President Of AT&T" office (LOL!!) telling me they were intervening, and the problems would get resolved. Who do these people think they are fooling?  It took two complaints over a couple of months, but they finally did something about the line loss issues. The modem problems?  They continue. Hey AT&T!  If you buy crap, you get crap.  Pity you have to foist these crummy modems off on your customers, AND charge them a monthly rental fee of $7. 

 

This is the second time I've been slammed by AT&T (the first was long distance service back in the 90s), so no, this leopard isn't going to change its spots. If there were other wired services available, I'd change in a heartbeat. 

 

I heard that AT&T bought DirectTV a while back to increase their monopolistic position regarding communication services.  I hope they choke on it. DirectTV is like cable.  It is old school "take what we give you" tv subscription service, which is fading fast as a viable business. 

 

 

Contributor

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1 Message

5 years ago

So did anyone find out if you could buy, rather than rent, a modem??

 

radio

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