Instead of offering my help, I'm asking for help from the knowledgeable people on this forum!
I'm having an issue with my U-verse service. The issue began the day after I received the new firmware update ((22.214.171.124) on my 3800HGV-B RG about 2 weeks ago. This may be a coincidence or the reason for the problem. Since receiving the new firmware update, I will lose all U-verse services (TV, internet and voice) approximately 18 - 22 hours after the last time the RG was rebooted. The only way to restore service is by rebooting the RG. Then the pattern continues of losing service 18 - 22 hours later and the RG needing to be rebooted to restore service.
I contacted Tier 1 Technical Support about the problem last week. The TSR ran tests on my line, noticed some errors, and dispatched a tech. The tech arrived on site and mentioned that there were some errors on the line; however, they should not be enough to take down my service. He did replace my 3800HGV-B RG with another 3800HGV-B which also has the new firmware update. He also opened a ticket for an I&R tech to come out to check my line. True to form, I lost service again about 20 hours after my RG was replaced, and I had to reboot the new RG to restore service.
The next day, the I&R tech arrived, tested the outside line and discovered some errors on that line. He replaced the line running from the NID to the pedestal. As I could have predicted, 22 hours after the I&R tech left, I lost services again requiring a reboot of the RG to restore.
This patterned has continued since it started almost 2 weeks ago after my old RG was updated with the new firmware up. During the time that the service is up and running, I am having no issue with TV, internet or phone. All service work very well during that time. Also, when I do lose service, all the lights on the RG remain green. None of them begin to flash red which is a bit odd.
Contacting Tier 1 again on this issue would probably not be productive, so my next step will be to reach out to David's group. Before I do, I want to get some feedback from you guys. Is anyone else having this issue? Is it related to the new firmware update, or is that just a coincidence?
Also, here are my screenshots from UVT: