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J

New Member

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1 Message

Mon, Jul 13, 2020 4:33 AM

U-Verse internet

I currently live in a two story with my parents. We currently have at&t u-verse. Mybedroom is upstairs, and the modem and router is downstairs in the living room farthest from the side of the house where my room is. The connection in my room (Edited per community guidelines). When I play video games I constantly lose connection and my phone is always on a 2 bar on the WiFi signal meter. I want to get my own WiFi and modem for upstairs In my bedroom but, I wanted to come here first to ask is that even possible and will I have to contact my ISP to get them to work . If so what are some router and modem suggestions? Thank you!

Responses

Brand User
ATTHelp

Community Support

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127.4K Messages

25 days ago

We're here to help, @Jorahh!

 

When it comes to getting a second modem, whether it's via a private purchase, IP passthrough, etc, you will need to have an ethernet cable wired from your current modem to your room. This would come as a custom wiring request, which could be $149 with an additional $55 if you require us to provide the cable.

 

Another option that would be worth looking into would be to look into getting one of our Smart Wi-Fi Extenders that is able to reach your portion of the house.

 

Let us know if this helps. We look forward to hearing back from you!

 

Donovan, AT&T Community Specialist

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