New Member
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3 Messages
Uverse internet shuts down at 6:30 pm every day.
About 2 weeks ago an At&T work crew was working on the hub for my neighborhood. Then my internet started going out at 6:30pm every day. I changed nothing to my service and it works fine during the day. So whatever was done by the work crew has caused this. I've contacted the help number when my internet was up during the day and when it is down and there is nothing they can do. if it is down, there is no way to get it back up again.
ATTHelp
Community Support
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231.3K Messages
4 years ago
We can help with those connection problems, @lorieh1.
This might be related to the work in your neighborhood. However, this is an infrequent issue for other customers, and it’s usually unrelated to work on the network. We do have some questions:
Get back to us when you can, @lorieh1, we’re here to help!
Genevieve, AT&T Community Specialist
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lorieh1
New Member
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3 Messages
4 years ago
There is no internet connectivity to the router after 6:30pm. The service light blinks red. I can plug my computer directly to the router and it says no service detected. I don't know when it comes back up but so far it is up each morning and then goes down again like clockwork.
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ATTHelp
Community Support
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231.3K Messages
4 years ago
Thanks for providing more info, @lorieh1, that helps us narrow down the issue. If the service light is blinking red, that means your router has lost connection from the network altogether.
We’d like you to try two things please, both of them simple:
Right now, we’re basically trying to rule out a problem with the Gateway’s software. If your internet does drop again tonight, please let us know if resetting it fixed it temporarily, or if it didn’t help at all.
Let us know how it goes, @lorieh1!
Genevieve, AT&T Community Specialist
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my thoughts
Former Employee
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22.2K Messages
4 years ago
This is likely a noise being generated somewhere that is causing a high number of errors with gateway rebooting or failing to maintain service.
This is often something happening as a dimmer switch or light set on a timer that causes the issue.
There have been posts before about this issue, the one I remember was along the lines of vampires come out at night.... ended up being a bad ballast in a street lamp that had the overhead (pole) wiring on it.... once another company changed the ballast the problem went away.
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lorieh1
New Member
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3 Messages
3 years ago
This was resolved by the service tech. The technician said there was a corroded wire at the street in front of my home.
(edited)
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