UVerse Internet doesn't always work and repairmen don't make the appointments
I have been having problems with UVerse Internet for the past couple of months. I run a family-owned restaurant and our credit card machine depends on the Internet for a strong connection to complete transactions. During these past few months, I have noticed that our Internet will stop working. It happens around two or three times a day. Each time this happens, I unplug the router, wait fifteen seconds, re-plug the router, and wait at least two-three minutes for all the lights to turn green. It is unacceptable that this is a reoccurring, daily problem.
I have made numerous calls to AT&T UVerse representatives only to get vague responses. They, themselves, do not know the solution to the problem. I have set up many appointments only to receive phone calls that day saying that my appointment has been rescheduled and will not be that day. My most recent repair appointment was today for 12:00, noon. It is currently 5:25 PM and I have yet to receive a call or a repairman. I have had no one come to fix the problem and UVerse reps have been of no help.
I would strongly advise others to not bother with AT&T Internet and I am considering canceling my service with them. I need this problem fixed immediately. It is interfering with how I run my business and it is becoming a problem for my customers and I. I do not fine it acceptable that problems with a credit card machine has been damaging my reputation in my community.
My Internet is down two to three times a day. Therefore, my credit card machine is down two to three times a day. I have made several appointments, and have never seen an AT&T repairman. I have made phone calls to AT&T and they are no help at all. I need this problem fixed ASAP.