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aiying's profile

Tutor

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2 Messages

Mon, May 19, 2014 9:34 PM

UVerse Internet doesn't always work and repairmen don't make the appointments

          I have been having problems with UVerse Internet for the past couple of months. I run a family-owned restaurant and our credit card machine depends on the Internet for a strong connection to complete transactions. During these past few months, I have noticed that our Internet will stop working. It happens around two or three times a day. Each time this happens, I unplug the router, wait fifteen seconds, re-plug the router, and wait at least two-three minutes for all the lights to turn green. It is unacceptable that this is a reoccurring, daily problem. 

          I have made numerous calls to AT&T UVerse representatives only to get vague responses. They, themselves, do not know the solution to the problem. I have set up many appointments only to receive phone calls that day saying that my appointment has been rescheduled and will not be that day. My most recent repair appointment was today for 12:00, noon. It is currently 5:25 PM and I have yet to receive a call or a repairman. I have had no one come to fix the problem and UVerse reps have been of no help. 

          I would strongly advise others to not bother with AT&T Internet and I am considering canceling my service with them. I need this problem fixed immediately. It is interfering with how I run my business and it is becoming a problem for my customers and I. I do not fine it acceptable that problems with a credit card machine has been damaging my reputation in my community. 
          My Internet is down two to three times a day. Therefore, my credit card machine is down two to three times a day. I have made several appointments, and have never seen an AT&T repairman. I have made phone calls to AT&T and they are no help at all. I need this problem fixed ASAP. 

Responses

Anonymous

New Member

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25.7K Messages

7 years ago

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Let one of the guys look into your situation and get you fixed up.

Community Support

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6.7K Messages

7 years ago

Hi aiying,

 

I am so sorry about the issues you are having with your U-verse services. We have received your message and look forward to working with you to get this resolved.

 

-David T

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Contributor

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1 Message

7 years ago

I just switched from 6mb/s DSL to 12mb/s U verse. The service is intermittent. Tech support will not help me because they claim I only have DSL and my u verse has not been installed. The installer setup the service and modem 3 days ago. Now, they are telling me that if they did send someone out, it will not be until Thursday. If AT&T is pushing DSL users to u verse, they should first insure they can provide the service they claim to be offering. I am thinking about just switching to cable for less problems, better service, and a price worth paying.

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