DPSkiman999's profile
Employee

Employee

 • 

6 Messages

Wed, Sep 11, 2019 5:11 PM

Uverse Gateway resets

Uverse Gateway resets multiple times per day.  This causes my VPN to reset, disrupting work.

I replaced the Belkin battery in the UPS device since it indicated red, but now green, gateway seems to reset 4-6 times per day at random.

I tried the Fix tool behind att.com and it fails in both IE and Firefox.  What is my next step?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp

Community Support

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180.5K Messages

2 y ago

Hi There @DPSkiman999.

 

We understand that your router is resetting a lot during the day.  We can help with that.

 

Some causes for a router reboot, is where it is being plugged in at. If can answer the following questions for us:

  1. Is the router plugged into a surge protector?
  2. If so, if there is an open wall out that you can plug into
  3. Does the router feel abnormally hot to the touch?

Please answer those questions to the best of your ability and let us know.

 

Thank you for being an AT&T Subscriber.

 

Matthew, AT&T Community Specialist

Employee

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6 Messages

2 y ago

I've tried plugging the Belkin UPS into both the wall outlet and a surge strip..Problem remains the same on both.

I have also disabled IPv6 on the LAN side. Unit is somewhat warm, but no more than expected;

ATTHelp

Community Support

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180.5K Messages

2 y ago

Hi There @DPSkiman99,

 

Thank you so much for trying the troubleshooting. 

 

From here on out, we will be moving you into the private space of your forums account.  We will be sending a private message(PM) to your forums inbox(the envelope icon). Please reply with the information requested in that private message.

 

Just a reminder: Please do not post any account information on this public thread.

 

Thank you for being an AT&T Subscriber.

 

Matthew, AT&T Community Specialist

 

Employee

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6 Messages

2 y ago

So what is my next step?
ATTHelp

Community Support

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180.5K Messages

2 y ago

@DPSkiman999.

 

Please respond to our private message so that we may further assist you. We hope to hear from you soon! Let us know if you need help locating your private messages.

 

Ariel, AT&T Community Specialist

Employee

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6 Messages

2 y ago

What was the reply, other than a generic reply? I don't see any guidance on the next thing to try.
ATTHelp

Community Support

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180.5K Messages

2 y ago

Hi @DPSkiman99,

 

We will be happy to help.

We would like to troubleshoot this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!

 

Lafayette, AT&T Community Specialist

Employee

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6 Messages

2 y ago

Where is the private message located?

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