Uverse Gateway resets

Hi There @DPSkiman999.

We understand that your router is resetting a lot during the day.  We can help with that.

Some causes for a router reboot, is where it is being plugged in at. If can answer the following questions for us:

1. Is the router plugged into a surge protector?
2. If so, if there is an open wall out that you can plug into
3. Does the router feel abnormally hot to the touch?

Please answer those questions to the best of your ability and let us know.

Thank you for being an AT&T Subscriber.

Matthew, AT&T Community Specialist

I've tried plugging the Belkin UPS into both the wall outlet and a surge strip..Problem remains the same on both.

I have also disabled IPv6 on the LAN side. Unit is somewhat warm, but no more than expected;

Hi There @DPSkiman99,

Thank you so much for trying the troubleshooting. 

From here on out, we will be moving you into the private space of your forums account.  We will be sending a private message(PM) to your forums inbox(the envelope icon). Please reply with the information requested in that private message.

Just a reminder: Please do not post any account information on this public thread.

Thank you for being an AT&T Subscriber.

Matthew, AT&T Community Specialist

@DPSkiman999.

Please respond to our private message so that we may further assist you. We hope to hear from you soon! Let us know if you need help locating your private messages.

Ariel, AT&T Community Specialist

Hi @DPSkiman99,

We will be happy to help.

We would like to troubleshoot this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!

Lafayette, AT&T Community Specialist

Where is the private message located?