Treo600user's profile

Teacher

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3 Messages

Wed, Mar 16, 2011 3:18 PM

U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

JefferMC

ACE - Expert

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26.6K Messages

8 y ago


@CrispyTX wrote:

Hey thanks for that Joe, I've looked that over and still have some questions. When you say Lan ports is that an ethernet port? Also in step one am I turning DHCP off on the WD? Thanks again man. 

 

 


Yes, the 4 Ethernet ports on the RG are also called LAN ports.  On any consumer router (such as your WD), there is normally one Ethernet port marked WAN or Internet, and the rest are LAN ports.

 

Yes, the WD device is your router.

 

SomeJoe7777

Expert

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9.4K Messages

8 y ago

On most routers, there are 5 Ethernet ports. 4 of them are for the LAN (inside network), and one is for the WAN (connects to the ISP's modem/gateway). For this use, you will plug it in using one of the LAN ports, leaving the WAN port and the other 3 LAN ports empty.

Yes, you are turning off DHCP on your unit (the WD).

SomeJoe7777

Expert

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9.4K Messages

8 y ago

Jeffer beat me by 30 seconds, LOL.

Voyager

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3 Messages

8 y ago

thanks for the help so far, few more questions.

 

When i pluged the wd into the 2wires lan port i was able to sign into the wd router and use wifi, without any other set up. Why is that? I'd like to set it up the right way, so now im on step 3. when i change my router from dhcp to static I get the following blank boxes: IP address, Subnet Mask, Default Gateway, Primary DNS, and Mac Address. Where do I get the correct numbers to put in those boxes? 

SomeJoe7777

Expert

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9.4K Messages

8 y ago

That section for DHCP is for the WAN port, that's not the section we're interested in. Look for the LAN (local network settings), and turn off DHCP there.

Voyager

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1 Message

8 y ago

Thanks for your post Joe.

 

I am doing exactly what you are proposing here. 2Wire LAN ---- Router LAN, so my router can act as a "dumb" switch and access point and everything can be in the same subnet.

 

I turned off DHCP and the WAN interface in the (Buffalo DD-WRT) router. I also turned off WiFi on the 2Wire.

 

Everything is now in the same subnet 192.168.1.0/24 and anything that is connected to the router LAN ports gets an IP address from the 2Wire and works well, including 2 U-verse TV boxes.

 

The issue that I am having has to do with the wireless. All devices can "connect" to my router's WiFi but they do not get IP addresses via DHCP.

 

I know the router's WiFi is good, because if I change my router's configuration to work as router, turn on DHCP and connect the router to the 2Wire via the WAN port then everything works well. The problem with that is that then the 2Wire and the TV boxes will be in a different subnet from the rest of my devices.

 

It is weird that devices connected to the router's via Ethernet can reach the 2Wire DHCP service, but devices connected via wireless can't. I actually have 2 routers and I have both have the same behaviour.

 

Any ideas?

SomeJoe7777

Expert

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9.4K Messages

8 y ago

On some routers you may have to specifically tell the router to "bridge" the wireless network to the LAN network. Sonicwall routers sometimes need this, because they treat each interface separately. Yours might be similar.

I noticed you mentioned you're using DD-WRT, so there may definitely be some additional configuration along these lines in that firmware. You want to make sure that the unit is not treating the wireless traffic separately and not trying to do NAT or masquerading. You want a straight bridge of the wireless interface to the LAN interface with no other functions.

Contributor

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2 Messages

8 y ago

SomeJoe7777:

 

Thank you so much. I followed the instructions to a T and after some difficulties finally got my new router working. You are a lifesaver.

Contributor

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1 Message

7 y ago

Hi SomeJoe7777, hope you can help me on my question.  I have a linksys EA4500 that I would like to use instead of the uverse 2wire due to it’s wireless range and features.  I also have uverse tv.  I have a PC, ps3/4, ipad, iphones, appletv, printer and nas all connecting. 

 

what method would you recommend I go in order to take advange of connecting to the linksys ?  Idealy, I would like to keep the uverse tv boxes connected to the 2Wire and connect all other stuff to the Linksys due to its features and range..  Thanks!

JefferMC

ACE - Expert

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26.6K Messages

7 y ago


@VR3 wrote:

Hi SomeJoe7777, hope you can help me on my question.  I have a linksys EA4500 that I would like to use instead of the uverse 2wire due to it’s wireless range and features.  I also have uverse tv.  I have a PC, ps3/4, ipad, iphones, appletv, printer and nas all connecting. 

 

what method would you recommend I go in order to take advange of connecting to the linksys ?  Idealy, I would like to keep the uverse tv boxes connected to the 2Wire and connect all other stuff to the Linksys due to its features and range..  Thanks!


Scroll back to the first reply.  This is how you would configure.

Contributor

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1 Message

7 y ago

OK, total newb here! Just got Uverse phone and internet via the 2wire 3800HGV-B. Great unit, except no parental controls that I can find! So, I thought using my existing Linksys E3000 router behind the RG would do the trick, but after reading through the myriad posts here, I'm a tad confused! You CAN'T use the RG as a straight modem, correct? (messes with the phone, perhaps?) You can't turn off the RG's wireless and DHCP and let your router take care of that?
So, best course of action is to follow previously posted instructions, (I think it was post 13)?
Yep, it's been asked before I'm sure!

Voyager

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2 Messages

7 y ago

Hello, I have a 5031NV model and a WRT54GS Linksys router and I followed the instructions in post #2. Everything works fine most of the time but sometimes all the computers/devices that uses a wireless connection suddenly fail to connect to the internet. Then the only computer that has internet access is the computer that is directly connected to the router via ethernet port. Whenever this happens, I restart both the router and the 5031NV and after a while everything returns to normal. Does anyone have an idea as to what the problem is?

 

Any help would be greatly appreciated.

Community Support

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6.7K Messages

7 y ago

Hi @shyshyshy,

 

I am sorry for the issues you are having, but I am hoping I can help. With the one device connected via Ethernet port, is it directly connected to the WRT54GS or the 5031NV? If connected to the Linksys router, then it may just be a wireless conflict causing the issues. Try changing the wireless settings on the Linksys router. Make sure you have a unique network name and it may be worth trying to change the wireless channels. Also, make sure you disable the wireless on the 5031NV so it does not conflict with your Linksys.

 

Hope this helps.

 

-David T

Voyager

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2 Messages

7 y ago

Thanks for the response, David.

 

The device connected via ethernet port is directly connected to a LAN port in my WRT54GS. My network name is unique and the wireless on the 5031NV is disabled. I haven't had a wireless outage since 8/18 so I was planning to try changing some settings once there is an outage. I'll definitely keep the wireless channel setting in mind. Are there any other wireless settings I should be looking out for?

Community Support

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6.7K Messages

7 y ago

Hi,

 

The only other setting I can think of changing is the network name. If by some chance someone has a similar network name to yours but different settings, like the password, you may run into connection issues. If you do ever run into any issues, always feel free to let us know, and I am positive someone on this community will be able to help figure out the problem and get it fixed Smiley Happy.

 

-David T

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