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Treo600user

Teacher

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3 Messages

Wed, Mar 16, 2011 3:18 PM

U-verse for BUSINESS? : 2Wire 3600HGV bridge mode? or another AT&T supported VDSL modem?

I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product?

 

I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewalled networked equipment working that has all the bells & whistles including QoS)

 

In the event of a factory reset of the AT&T 2Wire VDSL modem at this business, I want to properly insure the following business requirements are met:

- DHCP - OFF (at min, it appears you must leave one available?)

- WiFi - OFF (Yes this can be turned off, but bridging it always insured it was turned off in the past. ON is a security concern among just bad business i.e. conflict with other business WiFi, employees might see/use this non-content filtered WiFi, etc etc)

- & passing off internet service needs to be easy to another networked supported OUTSIDE of AT&T firewall. (I'm NOT asking for AT&T support on this, but in the bridge DSL world, this was EASY)

- if bridging this 2Wire is NOT an option, backing up the configuration settings would be a nice alternative but that is not available as well?

 

Bridging the old DSL modems always worked nicely but the 2Wire 3XXXHGV line appears to be the ONLY ones to support the AT&T VDSL Max Turbo speeds. 24Mbps down / 3 Mbps up which we use not only for normal business operations (credit cards, business email, web based training, etc) but this high speed is required to view onsite security video (3Mbps up) and offer customers FAST free WiFi!

 

AT&T U-Verse offers the right price, contract, speed, internet package & installers to properly handle our resturant locations company's data needs but I'm struggling with the their "business" support of this 2Wire VDSL modem product. We ONLY use the internet, no TV (not legally available for restaurants, yet). No Voip because POTS is our reliable backup. So it's just the internet service ...

 

For coverage on AT&T Uverse, we have over 50 locations lit up like a Christmas tree but sadly business support on this product is driving me nutz! Maybe because I now see this is listed under "Residential Gateway"? Is this AT&T 2Wire VDSL modem product not meant for business? Is anyone aware of another supported AT&T VDSL modem or a different 2Wire firmware available? Official AT&T support has me running in circles (AT&T U-verse support > AT&T Connecttech > AT&T Connecttech360 > AT&T U-verse support, rinse, repeat)  

 

help?

Responses

Explorer

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9 Messages

8 years ago

I’m stumped.  I’ve had my 3800HGV-B configured exactly as described by SomeJoe7777 in message 2 of this 377 message thread.  For the last 9 months everything worked perfectly - until yesterday.

 

AT&T is having major network difficulties in the entire southeast (I’m in Florida).  Yesterday, my RG rebooted by itself and the WAN IP changed (it never changed before, for years, but no big deal).

 

All my 25+ devices are behind my Router (D-link DIR-655) and all seemed to be working after the reboot except my two VOIP phone adaptors (Ooma) which worked flawlessly for over 3 years on Uverse and DSL.

 

I could not make outbound calls to any numbers, even other Ooma VOIP numbers.  I hear no ringing and eventually get a fast busy.  Inbound calls ring and the Caller ID is correct, but when I answer, I get dead air and the caller still hears ringing.  It seemed some of the VOIP traffic is blocked but not the signaling.

 

I discovered that I could make my VOIP work by simply turning on the RG Firewall (by checking “Maximum Protection”, which automatically un-checks “Allow all applications DMZplus mode”) followed by doing a release/renew on my Router to get the new IP address.

 

Likewise I could return my VOIP to the failed state by turning off the Firewall by re-checking “DMZplus” and doing a release/renew on my Router.

 

This works, but seems totally backwards – Turning off the Firewall blocks traffic????    I can’t help but suspect that AT&T may have upgraded their network gear and caused this.  But I've searched and haven't seen any others with this problem, yet.

 

Rebooting of everything didn’t help and I even hit the Reset Button on the RG and did a fresh reconfigure, but that didn’t help.

 

My temporary work-around is to leave the RG Firewall on, but I want to turn it off because of the many devices that I have forwarded ports to (Slingbox, Cameras etc) and I don't want to have to open ports in both the RG and the Router.  I also only spend part-time at this house and my Router has good secure remote configuration capability and the RG doesn't.

 

Any help would be greatly appreciated.

Pentium

Explorer

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15 Messages

8 years ago

You should be running Static IP with user defined supplimentary networks, located in Broadband > Status then scroll down after Internet Details it shows Public Networks and User Defined Supplemental Networks should be Status Enabled Router Address then subnet mask.

 

If you aren't configured like this then you are using the "sticky IP" which is best described like a serial IP of a T1 etc. This is not guaranteed to stay the same as it is a DHCP on a Class B with 1024 IPs. AT&T made it clear with me last week that they won't troubleshoot issues with internal servers behind the RG such as mail or web and they won't setup PTR or DNS records unless an account has a static IP which makes sense.


Not sure if this is related at all and perhaps you were just getting away with the sticky ip as a static until it changed.

Explorer

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9 Messages

8 years ago

Thanks for the reply.

 

I don’t pay for a Static IP because I really don’t care if the IP address changes. My Router has a free dyn.com client that works fine, so I can reach my house from anywhere, even if the IP address changes. I also use the same Router at my other house, with DSL, and it works well with a regularly changing IP address.  My VOIP also doesn’t need a fixed IP address - it normally will work from anywhere.

 

My problem is how to “dumb down” the RG so my Router does all the work, like the DMZplus used to do - until yesterday!

 

The “Supplemental Network” that you describe is on my RG under “Broadband/Link Configuration” and not under “Broadband/Status”.

 

Question - Instead of using DMZplus as SomeJoe7777 described, can I use that “Supplemental Network” section to make my RG a “dumb” modem even if I don’t pay for a Static IP?

Pentium

Explorer

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15 Messages

8 years ago

I believe you would only use the supplemental network with static IP assignment. The difference in location is probably because I'm using the 3801HGV. I'm going on 2 days now of testing and decided a few hours ago to change my MX record and my mail is flowing perfectly.

 

Since yours worked for so long it is very hard to recommend any changes. You could possibly try to get static IP assignment and utilize the supplementary networks which would make your RG on a static ip and the WAN interface of your router another static IP and wouldn't be the "sticky IP" that can change.

 

The only thing I can think of if all things are equal is that the sticky ip isn't bypassing the nat/firewall anymore like it used to? Sorry I don't have many more suggestions I'm pretty new to using this 2wire RG and gave up a year ago on it when I had issues.

Explorer

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9 Messages

8 years ago

For anyone that may stumble upon this thread with a similar problem to mine - It is now solved or, maybe I should say "understood".

 

The UDP-type tunnels to my Ooma VOIP adaptors stopped working after the big recent Uverse outage. This may be due to the MTU being knocked down to 576 or something else.

 

Ooma reconfigured me to a different type of VPN tunnel and both my phone adaptors are now running normally (with my Uverse Firewall set the way I want it - OFF - in what AT&T calls "DMZplus mode").

Pentium

Explorer

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15 Messages

8 years ago

I'm not sure of this stat "Output Power" I used the UV Realtime App and this stat shows in orange as if it isn't quite up to par.

 

The 12.9 dBm is downstream and -11.5 dBm is upstream, I'm on internet only no voice no tv and 24/3 FTTN. If anyone can direct me to the description and range of this stat or some examples of it I'd appreciate it.

 

Output Power12.9 dBm-11.5 dBm
cathy2981

Moderator

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142 Messages

8 years ago

Moved for better exposure

Voyager

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3 Messages

8 years ago

I cannot seem to get this to work for the life of me.

 

Uverse Support said it wasn't possible to do what we're describing with the equipment I have. They told me it's only possible with the 2wire 2701.

 

I have the i3612V iNid and the i38HG.

 

I've tried two different routers to get this to work, and each time, I get an error that reads: 

Errors The selected device has a static IP address. DMZplus requires that the selected device use DHCP to obtain its IP address.

 

The thing is, both my router's WAN ports are set to DHCP. If I go into my LAN IP Address Allocation in the uverse gateway, I see that it gets confused on what devices are DHCP and which ones are actually static IP addresses. The routers are assigned DHCP addresses successfuly, but the i38HG seems to think they are static (wt-f???)

 

How can I get this uverse to recognize one of these routers as being assigned via DHCP. I don't get it, but these boxes are STUPID. If I can't get this to work, I'm going back to Time Warner, as I simply need to features that my i38HG can't provide. 

 

Also, I've made sure that the LAN subnet on my inside router is different than that of the i38HG.

 

Any suggestions?

JefferMC

New Member

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17.7K Messages

8 years ago

I see you use the plural quite a lot... you have two routers behind the RG?

 

If so, you can't have them both in DMZplus mode.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Voyager

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3 Messages

8 years ago

Only 1 router at a time. Tried two because I thought for some reason one router was making the Uverse RG think it was getting it's IP statically. 

 

Any idea why the uverse RG would think that an IP is assigned statically when it in fact handed out the IP via DHCP?

Tutor

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4 Messages

8 years ago

Wow, I read most of the posts in this thread over the last couple of weeks.  I'm mostly network illiterate so alot of the terms being used in this thread, I have no idea what it does or means.

 

I have a couple of questions.

 

First my setup: I have UVerse Max @ 12Mbps and UVerse TV w/ two receivers one is wireless.  XBOX360, Toshiba HDDVD player, a Sony TV all connected to the RG.  A PS3, Sony blu-ray player, WDTV Live, WDTV Play, Macbook Pro and a printer all connected wireless.  In addition, I have two Linksys WRT54GL w/ dd-WRT, one is setup as its own network in the garage (for connectivity of an IP camera), I believe as a repeater bridge?  The other is acting as a bridge on the same network as the RG (with another Sony TV connected).  I also have two Network IP cameras hooked up to each Linksys.

 

I received a WD My Net N900 which I would like to use as my router.  If I use this as my router will I see better performance, for example, improved internet speeds (my Macbook Pro is N capable), less drop outs with the IP cameras, improved media streaming?  Also, which installation procedure do I need to run from post #2 or post #13?  I'm assuming since I'll be connecting a XBOX360 to the N900 that I will need post #2?

 

I'm a little worried since I don't have too much experience with setting up networks and I don't want to cause any interruption with my connectivity.

SomeJoe7777

Expert

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9.4K Messages

8 years ago

It is doubtful that you will see any improvement in Internet performance. However, the wireless N may improve the IP camera issues since N wireless can carry more traffic than G wireless, especially when multiple devices are involved.

You should follow post #2 if you want to set this up.

Tutor

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4 Messages

8 years ago

Thanks Joe!  When I get enough courage to install my WD router, I'll give #2 a shot.

Teacher

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14 Messages

8 years ago

I have a separate problem going over on this thread, that has to do with www.google.com not working.  This has occured after I have setup my linksys wrt310n similar to POST 2 of this thread.  And I am also using openDNS as my DNS on my linksys router.  I'm just wondering if anyone else has experienced this issue with www.google.com not working after setting up the 2Wire - personal router like this.

 

Please see this thread and feel free to add your comment on that thread or on (this one):

http://forums.att.com/t5/forums/forumtopicprintpage/board-id/gateway/message-id/8737/print-single-message/false/page/1

 

Thanks Ken

 

 

Tutor

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4 Messages

8 years ago

Joe,

One last questrion, do I need to keep my RG's wireless signal on in order for the wireless and wired STB to function?  Or can I turn it off and hook up the ATT wireless access box which came with the wireless STB into one of the ports on my WD router?  Thanks in advance!

 

I performed step #2 and everthing seems to be working fine...fingers crossed.  My bedroom Dropcam is connected wirelessly to the WD router and seems to be steaming ok.  My garage Dropcam is connected to my Linksys ddWRT setup as a repeater bridge.

 

So now it appears my setup consists of 3 separate "networks" - one in the garage, one from the WD router, one from RG.

 

 

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