New Member
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U-Verse connection inturrupting
Hello,
I've been experiencing an issue with my broadband connection dropping intermittently throughout the day for the past two weeks.
The broadband connection drops at least twice a day and the Internet, TV, and phone is interrupted for about a minute while the modem reconnects.
This has been a repeating issue as a technician has previously replaced the modem and cable line in March of this year
My Modem is a Motorola NVG589 and the log shows the following lines:
2014-11-26T12:04:17-06:00 L3 sdb[333]: radv: enabled
2014-11-26T12:20:23-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 1
2014-11-26T12:20:23-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 4
2014-11-26T12:20:23-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 6
2014-11-26T12:20:23-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 14
2014-11-26T12:23:25-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 1
2014-11-26T12:23:25-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 4
2014-11-26T12:23:25-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 6
2014-11-26T12:23:25-06:00 L3 dnsmasq[441]: bad name at /var/etc/hosts.dyn line 15
These lines repeat throughout the entire log.
When the broadband connection is dropped the log shows this:
2014-11-26T17:53:52-06:00 L3 sdb[333]: DSL: Link drop counter 19
2014-11-26T17:53:52-06:00 L3 sdb[333]: dns_lan_redirect_notify. DOWN. restart proxy
2014-11-26T17:53:52-06:00 L3 sdb[333]: QOS: Failed to setup default queue
The last message was repeated 8 times.
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Mode VDSL2 (PTM)
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Sync Rate in kbps D/S 32339 U/S 5041
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Latency path Interleaved
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Trellis D/S: ON U/S: ON
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: CO Vendor
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: VDSL profile 8d
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Link showtime counter since boot 20
2014-11-26T17:54:13-06:00 L3 sdb[333]: DSL: Retrain Reason Margin too low
I have removed hardware ID's and IP addresses from the logs posted.
mibrnsurg
Expert
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20.4K Messages
9 years ago
@Anonymous Contact ATT Uverse Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service connection problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account #, email address and a good phone # (land or cell) and time to contact you on. Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
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klclassen
Contributor
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2 Messages
9 years ago
I have the same issues within the exact same time frame. All my equipment and wiring have been replaced with no impact on the issues. This appears to me to be a software issue in the Motorola routers.
Even worse, today the 'mcp timer expired' and my modem reset to factory defaults. I captured the logs showing this. If anyone wants to see them, I can send them. I do not want to publicly paste the full log.
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