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LabGuy6618's profile



1 Message

Wednesday, December 19th, 2018 2:19 PM


UVerse 2Wire Gateway and Orbi AC3000

I have a UVerse 2Wire Gateway. It acts as my modem, my router, my phone landline connection and my UVerse DVR connection (wired and wireless). It is located in the extreme corner of my home, so I do not get great coverage at the other side of the house (1-story, 3800 sq ft). I have plans to add the Orbi AC3000 to get decent coverage throughout.


I have read a few  posts that recommend disabling the Wi-Fi on the gateway. My question on this is, how will that affect my wirelessly connected UVerse DVRs? Don't they need the Wi-Fi from the gateway?


The second question is just to confirm what I have read in some posts that the Orbi should be set as an Access Point. Is that correct?



Accepted Solution

Official Solution

Former Employee


22.5K Messages

6 years ago

The wireless set top box receivers connect to the ATT WAP either a VEN401, VEN501 or 2500.



Next is desired location of Orbi, if next to or near the ATT gateway should turn wifi off to reduce wifi interference. If Orbi will be in center or other side of residence may wish to leave gateway wifi on to provide more even coverage thru residence.


2 Messages

3 months ago


Community Support


232.9K Messages

3 months ago

Hi @khmerkiki5555,

I understand your concern. Let's get the help you needed.


Lacking signal range is often the cause of an unstable internet connection. Restarting your gateway is an excellent first step as it can resolve a lot of connectivity issues.  However, there are many things that can cause your internet to slow down or even cause your Wi-Fi to lose connection:

  • Check your router’s environment: plug it directly into an outlet and make sure it is at least 3-4 ft from any other electronics.
  • Check the number of devices connected through our Smart Home Manager: even if the device is not actively in use, it is still taking up a portion of your internet.

We also offer an Internet Troubleshooting article to check your speed that has a few solution  to common things that can cause your internet to slow down. After checking over everything, if you still experience slow internet or Wi-Fi drops,  we can try some troubleshooting in a direct message.

Here is more information on how to connect Orbi Wi-Fi to your AT&T Modem. These instructions will show you how to use the Orbi as your primary internet source but does not replace your AT&T gateway.


For your question about Orbi should be set as an Access Point.

It depends on which device (Orbi or Ziggo) you think has better router functionality. If you set Orbi in AP mode then you will not be able to benifit from Orbi features like DDNS, VPN, UPnP, Access Control/Circle,...etc. If you think that you can get equivalent or better functionality from Ziggo then set Orbi in AP mode, otherwise Router Mode.


I hope the above information helps!


Please get back to us if you have any further questions or queries.


Thank you,

Justin, AT&T Community Specialist

ACE - Professor


5.7K Messages

3 months ago

Posting in an over five year old thread.  Nope.  

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