Utility pole line HELP
We have several lines/cables coming from utility poles in yard. One of them is low hanging, interfering with trees we would like to remove.. It is also too low in general. I called the cable company and they said it is not theirs as is too thin and they mostly bury their cables. After much time on hold and not finding the option needed to get through, I spoke with an at&t rep who assigned a tech to visit the next morning. He assured me I did not need to be at home and all would be taken care of. Well, of course I returned home and nothing had been done. The message I received on my home phone from the tech told me he was on his way to look at our internet problem. There is NO internet problem (other than me looking at another company to provide at this point!) I received an email from the tech with absolutely no information as to what he found or did. Spent another 40 minutes on the phone that evening with another rep who told me it had been taken care of! I explained to her that it had not.(She was great and heard my frustration) I really just want to make sure that: the cable IS an at&t cable (how do I know?) and want it raised. I now have to be home on Friday morning, taking off work to be here to make sure this is done. I am frustrated by the lack of communication and the difficulty in trying to get to an option on the original call to who I needed to speak with. My father worked for Ill Bell for 40 years as a lineman and engineer and he is horrified by what this company has become. Help please.