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J

New Member

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4 Messages

Sun, Jul 12, 2020 5:41 PM

Using two Xbox ones, getting UPnP error, moderate NAT

My wife and I have two xbox ones and we are trying to achive the microsoft NAT type open. We are currently at moderate and I have tried port forwarding and passthrough. I have an Arris BGW210-700 router. I get a pinhole conflict when trying to port forward and I can only get one xbox to register NAT type open. I contacted technical support multiple time but they tell me to port forward both which doesn't work or pay $49 for someone to do the same thing. Is it possible to solve this issue on my own or should I just switch providers?

Responses

Brand User
ATTHelp

Community Support

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128.4K Messages

a month ago

We're here to help, @Jlchad801!

 

Our routers do not support UPnP, which means that you will have to open up specific ports. For more information on how to do this, we suggest you go to our article on Setting Up Your 3rd Party Devices, and scroll down to where it says Xbox

 

The two links that are under this tab should assist you with being able to get your consoles set up, and back to enjoying your gaming.

 

Let us know if this helps. We look forward to hearing back from you!

 

Donovan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

I appreciate your response however, what is the solution when both xboxes require the same port? When opening the port for both I get a pinhole conflict. Opening a port for one Xbox creates a Microsoft Open NAT which is the desired outcome but, the other gets a Strict NAT type which is a problem. Both xboxes require port 3074, there are options to use alternate ports but setting up the alternate ports listed on the xbox do not seem to work. Again, I appreciate your response, and thank you for taking the time to answer my questions.

Brand User
ATTHelp

Community Support

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128.4K Messages

a month ago

Hi, @Jlchad801.

 

What internet plan do you have?

 

Here is more information on how to optimize your Wi-Fi speeds. We recommend that you optimize your speeds because it can help you get an open NAT type. We also suggest that you use a wired connection on both gaming consoles to get the best connection.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

We currently have internet 50. So far it has exceeded the speed standard needed for our gaming consoles and everyday use. We have no random outages, downloads are fast, and the signal of the wifi is great. In addition to the above, both xboxes are using a wired connection. That being said, what solutions can you offer when two devices require the same port? I verified that my ports were forwarded correctly and when both try to access the same port I get a pinhole conflict. Is there a different route I can take to bypass the pinhole conflict? Again, thank you for your time and your efforts are much appreciated.

New Member

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4 Messages

a month ago

Update: As of today we are still in NAT type moderate. AT&T said they needed to send a technician out to fix some outside line issues which changed nothing concerning the problems stated above. We were also told by a reptesentative that we would recieve a call to help solve any issues after the lines outside were fixed. This has yet to happen. I also recieved an email from the forum saying I should probably accept a solution. I am willing to accept a solution if one is presented and it actually fixes my issues. Again, please review the above posts and get back to me with a solution. 

 

Very Respectfully, 

AT&T PAYING CUSTOMER

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