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seanincali
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6 Messages

Tue, Mar 10, 2020 5:56 AM

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the last month was the very first time I have ever gotten over my 150 GB. month limit. I mean, sometimes I do get over 100 GB/mom but very rare.

The only change I've made in the January and February is connecting the laptops using the remote desktop app. (trustviewer).

And it makes sense that the two computers are exchanging data, which is the purpose of the remote desktop. But why is it making my router think I'm using the internet traffic?

Does anyone have any tips on how to setup the router so that it doesn't think local traffic between my two laptops is internet traffic that needs to be metered?

The data from my old laptop is NOT getting routed to an internet server somewhere, it's going directly from my old laptop to my new laptop via the router.

Any tips will be appreciated.

ATTHelp

Community Support

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176.5K Messages

2 y ago

Hey @seanincali,

 

We'd like to help you with your data usage on local network. We suggest talking to your remote desktop app (Trustviewer) to see if they are taking the data out of your local area network first. 

Trustviewer does a WAN and LAN setting. Check your settings to see how yours is set up. Contact Trustviewer for any help needed with settings on how-to switch from WAN to LAN.

 

Feel free to let us know how it goes.


Max, AT&T Community Specialist

seanincali

Tutor

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6 Messages

@ATTHelp

I've forwarded this page to the author of the software. I haven't heard back yet. I'm waiting. As far as the settings on the computers are concerned, i have the following settings screenshots on the server computer and the client computer.

this is the client computer

This is the server computer

Not really sure how to set up the wan or Nat/UPnP

Any ideas?

Maybe this is what's causing the problem?

I also have a copy of their manual which is for the full version of the program. I have the free version but apparently main ideas are exactly the same.

(edited)

ATTHelp

Community Support

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176.5K Messages

@seanincali.

 

We do not support UPnP on our gateways, so at the moment we'd suggest waiting for a response from the author of the software.

 

Let us know how it goes, we'll be here to answer any questions you might have. Thanks for choosing AT&T!

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
seanincali

Tutor

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6 Messages

@ATTHelp

What if I were to make a manual connection between the server and the client using the IP assigned to it from the router? Will the router think it's internet traffic? Would you have any idea what might happen?

seanincali

Tutor

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6 Messages

@ATTHelp

Ok I heard back from the author of the program. Here's what he said

>I didn't understand what you mean by "automatic" and "manual" connection. Anyway, if you see the "peer-to-peer" connection type in the chat , this will solve your traffic problem when connecting to computers on a shared network, including in the case of a multi -rank network (with a shared router).

>If you connect to a computer over the Internet, and you also see the "peer- to-peer" connection type in the chat, this only means that traffic is exchanged directly between computers, but your Internet provider still considers it as Internet traffic( if both computers are served by the same Internet provider, then there may be exceptions, and the traffic may be considered local).

Now I have no idea what's going on. I think my case is the first scenario he talked about, Is there a way to monitor in real time the bandwidth moving through my router?

ATTHelp

Community Support

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176.5K Messages

Hey @seanincali,


The author is correct, when any data has to pass through the gateway it is considered Internet traffic. Creating a LAN network between the devices before the data has to pass through the gateway will work. Simplest solution is to add unlimited home Internet data to your plan. Comes free with our Internet 1000, or $30 monthly.

 

AT&T does not have a real time data usage (RTDU) monitor. You can use a third party program to monitor the data.

We do have our smart home manager. This will monitor data used by a device in a 24 hour or week increments. Data usage cannot be broken down to a specific application.

 

Feel free to let us know how it goes.

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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