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Contributor

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1 Message

Tue, Sep 3, 2019 9:37 PM

using own modem router

I was told by Uverse internet tech support that I could use my own modem router. He told me to callback the next day to get my order amended due to the department being closed that handled it. I called back and got the run around about using my own device. One employee said I can then the next said its required that I use AT&T equipment. The FTC states that you are not required to rent equipment from companies for internet purposes. I have also reviewed the internet use terms of use. it does not state that at&t does not allow you to use your own devices. So which is true, Can I use my own modem router or not?

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browndk26

ACE - Professor

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2.9K Messages

a year ago

You must use the att gateway to get internet and tv services. You can use a wireless router behind the gateway. Once you have service, post which gateway you received. We can then link instructions to use a router. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

I have a pace 5268ac fxn

ACE - Expert

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15.4K Messages

a year ago

While you can purchase a used AT&T gateway* from Ebay or Craig's list , it will still carry the monthly equipment fee once it is provisioned.

 

And the law applies to CABLE companies and cable internet.  AT&T is not a cable company.  AT&T internet is broadband internet service and is exempt.

 

*Note: All AT&T gateways are the property of AT&T.  Any "purchase" would be for stolen goods.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

6 months ago

slow internet

New Member

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5 Messages

6 months ago

The speed of my internet is trash.

New Member

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30 Messages

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