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jated2's profile

Contributor

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2 Messages

Monday, September 25th, 2017 12:59 AM

Using ATT Fiber with a 2nd Netgear router to create an access point

I have ATT fiber for my home and I require an access point to extend coverage and create 4 ethernet ports and I am having some problems. I connect my PC to an ethernet port in the netgear router used as an access point and I experience intermittent drops in ethernet. While browsing the internet it will cut off and say "err_network_changed", "err_internet_disconnected" and "no internet available" and there will be a red X in the ethernet symbol for windows. I experience intermittency while playing games as well and I don't know how to fix it. An ethernet cord goes from one port in the ATT router to the yellow internet port in my netgear r7000. Is there some setting I'm supposed to disable or enable when using an access point in conjunction with the att fiber router? Please let me know of any input you can offer and thanks in advance.

Community Support

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232.8K Messages

7 years ago

jated2, I am sorry to hear about the issues you are having with your service. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.


Thank you,
Dan G., AT&T Community Specialist

Contributor

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1 Message

7 years ago

I had the same issue.  I resolved it by NOT using the "Internet" port on the Netgear device rather plugging the inbound Internet cat5 cable to 1 of the 4 LAN ports.  If you are using the device as an AP, don't use the WAN (INTERNET) port.  Speeds and connectivity were much better.

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