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Contributor

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2 Messages

Fri, Sep 23, 2016 8:46 PM

US WD MyCloud with Pace 5268AC router.

 I recently bought a WD my cloud back up. It will not communicate with my pace 5268 AC. If I plug the My Cloud directly into my laptop it communicates, when I Plug it into my router, the ethernet lights do not place. Reading online I saw that the pace router is not UPnP compatible.   Is there a workaround for this to work?   

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Accepted Solution

Official Solution

mibrnsurg

Expert

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20.4K Messages

4 years ago

@FCCS_ret   The fix, is get a gigabit switch and plug the My Cloud into and then the switch into the RG ethernet port.  Seems to be working for most users w/this problem.  Good luck 😉

 

Chris
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ApexRon

Professor

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2.2K Messages

4 years ago

Unfortunately, the workaround is to add another router that does support DLNA®/UPnP® devices for streaming. 

 

I had a similar situation with my Apple devices several years ago and was forced to add an Airport Extreme. In doing that I disabled WiFi on the 5268AC and connect the new router and my DVR via Ethernet cable. 

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Contributor

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2 Messages

4 years ago

Ok, I found a netgear 8 port switch, installed it and all is good now.  Thanks.

Tutor

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4 Messages

3 years ago

is there a way to do this without adding a second router or switch.  

 

Here is the Uverse RG log entries:

 

Type Date/Time Event Description
info Jul 28 02:27:42

daemon: dhcp6d[1724]: unknown or unexpected DHCP6 option opt_20, len 0

warn Jul 28 02:27:41

daemon: radvd[11112]: our AdvLinkMTU on br0 doesn't agree with fe80::daeb:97ff:fe2e:19b8

ApexRon

Professor

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2.2K Messages

3 years ago

@bkachmar

The 5268ac router doesn't support UPnP. You have to buy a UPnP router or switch to get your My Cloud device to function via the Pace 5268AC router.

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Contributor

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1 Message

3 years ago

What' s strange about this issue the fact that my android devices can access the wd my cloud on the network. It' s just my computers that won' t connect.

 

PJ

Contributor

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1 Message

8 months ago

I obtained a NetGearProSafe 5 port Gigabit switch, set it up as indicated here and it still does not work. Any other ideas?

 

Thanks!