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Contributor

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1 Message

Sun, Jul 23, 2017 8:02 AM

updating firmware on arris nvg510

What happens when I update the firmware on my nvg510 by pushing and holding reset button ? Will I have to reset my password or my computer ?

Responses

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

3 years ago

If you reset the gateway any settings you made to the gateway will be lost.  Nothing else is changed.

 

But resetting the gateway to force a firmware update isn't really necessary.  ATT pushes firmware updates whether you want them or not.  So you should already have the latest firmware in your gateway.

 

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Contributor

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2 Messages

2 years ago

I'm having problems with "Access Denied."   My router ( Motorola NVG510) will not allow me to visit a few websites i.e.  ebay or US post office.  I would like to download the latest firmware myself.  Yes I read that it's done automatically but I suspect that the inquiry from HQ check the firmware version and reaches the conclusion that all is well, but it's not.  Please help!

 

Tutor

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4 Messages

2 years ago

What is the current firmware? I have 9.0.6h2d45

_xyzzy_

ACE - Expert

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15K Messages

2 years ago

@ronjohnson

If certain sites can't be accessed I wouldn't blame the gateway firmware.  I would suspect possible browser cache problems or DNS problems.  Try clearing your browser cache or just try using a different browser for experimentation and comparison.  To use a different DNS set that from your computer's network settings.  Try, for example, OpenDNS (208.67.222.222, 208.67.220.220) or google DNS (8.8.8.8, 8.8.4.4).

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Thanks for your reply.

I tried 3 different computers, same issues.  Since I first posted my request eBay has returned but other websites have stopped working.   I fired up my Verizon Jetpack (hotspot) connected to my laptop and all was good.

I will try using a different DNS number, hopefully that will help.  I bought a new router, arrived yesterday, anxious to try it out.

Software version 9.0.6h2d45

Thanks again for your help!

 

Contributor

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1 Message

2 years ago

When do we get a firmware update for this router?

I understand 9.0.6h2d45 is the latest version of the firmware, but I have been using it now for a few years.

 

I sure there must be some fixes available for it, and I am sure it is vulnerable to the WPA2 Krak.

Would be nice to have a warm and fuzzy feeling about my internet connection.

 

Thanks.

Contributor

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1 Message

2 years ago

I have   9.1.0h9d61  as of today 6.17.18  @ 0:48.23

SO you are behind that if you are still at 9.0.6

Contributor

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2 Messages

a year ago

I have 9.1.0h9d61.

 

is that the latest now?

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