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soindra's profile

Contributor

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1 Message

Sunday, April 8th, 2018 9:18 AM

Update Survey/Review for AT&T Technician Customer Service

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his first visit since at that time I was tolerant and gave him the benefit of the doubt, so I was wondering if there is any option to update my review of his customer service. If you would be willing to hear, I'd be happy to explain myself and tell you the details of my experience as to why I am very dissatisfied with his service. Thank you.

ATTHelp

Community Support

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207.6K Messages

5 years ago

Hello @soindra,


I am sorry to hear you wish to file a complaint about one of our techs who visited your home.


To continue this discussion, I will have to request we move this conversation to a more private venue.  If you check your forums inbox locate in the upper right, you will find a private message form me.  Please respond to this post with the requested details so I can reach out to you.


Thank you for accessing the Community Forums, and have a wonderful week.


Anthony, AT&T Community Specialist

Contributor

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1 Message

4 years ago

Where can I leave a positive review for a technician who came to repair our internet ?

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