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Wed, Dec 6, 2017 8:58 PM

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Unwrapped: Setting Up that New Device

 

 

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It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your

  • Gaming Devices
  • Mobile Phone
  • Routers
  • Security Cameras
  • Streaming Devices
  • E-mail
  • DIRECTV NOW

We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!

In the meantime, check out these helpful articles:

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Responses

Jrandomuser

ACE - Expert

 • 

8.7K Messages

3 years ago

@RhodesMan - I guess that makes sense, though if I explicitly turned data roaming on (I believe it defaults to off), one (well, Apple) could assume I have decided to accept that potential issue.  At some point, there needs to be a limit to the nanny-mode...

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

 • 

14 Messages

3 years ago

@rpd180 yes the SE is the one I ordered, I did not receive the code that was supposed to come with the device.

GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

3 years ago

@RhodesMan

 

The ac2200 systems are gen 2.   They made them to lower the cost.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JaredCS

Former Employee

 • 

20 Messages

3 years ago

@hunterbrown5890,


@hunterbrown5890 wrote:

@rpd180 yes the SE is the one I ordered, I did not receive the code that was supposed to come with the device.


Did you check your email for a receipt that should include a code?

 

Teacher

 • 

14 Messages

3 years ago

@JaredCS My aunt was actually the one that ordered it, and we checked her email. Could it possibly in her junk mail folder?

JaredCS

Former Employee

 • 

20 Messages

3 years ago


@hunterbrown5890 wrote:

@JaredCS My aunt was actually the one that ordered it, and we checked her email. Could it possibly in her junk mail folder?


Absolutely could be in your aunt's junk/spam mail. Please have your aunt check for it in the junk/spam mail.

 

JaredCS

 

Jrandomuser

ACE - Expert

 • 

8.7K Messages

3 years ago

@hunterbrown5890 - I'd certainly check there.  It is very difficult to predict the behavior of the various email programs' junk filters.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTDmitriyCM

Community Manager

 • 

9.5K Messages

3 years ago

All, sorry to interrupt.

 

This hour we will have another pop-quiz and the first person to reply with the correct answer will win a $25 gift card!

 

Now, in order to participate you ...

  1. Must be registered and signed in as a Forum user. So if you haven't signed in or registered with the AT&T Community Forum, do so now!
  2. Must reply with the correct answer to our multiple choice question (A, B, C or D)
  3. Must only reply once per question.
  4. Must be 18-years old or older.
  5. Must not be an employee of AT&T or any of it's affiliated companies or partners
  6. Finally, you are not allowed to be a repeat winner. You can only win once. 

Good luck!

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTDmitriyCM

Community Manager

 • 

9.5K Messages

3 years ago

Ok, everyone, it's time for our second pop quiz!  Again - the first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card!

 

On which device(s) can you use DIRECTV NOW?

  1. Google Chrome
  2. Amazon Fire TV or Amazon Fire TV Stick,
  3. Apple devices running iOS 9+
  4. All of the above and more!

Good luck!

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Jrandomuser

ACE - Expert

 • 

8.7K Messages

3 years ago

D

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
jon.irish

Tutor

 • 

10 Messages

3 years ago

Is it possible to send the syslog traffic from my BGW210-700, through IP Passthrough, to a Splunk server on my "internal" network? Also, I would like to setup up a Span port on my  BGW210-700 so that ALL incoming traffic gets mirrored to it. I would like put a honeypot on the span port.

 

Thanks!

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

3 years ago

@Jrandomuser Correct! You make it look easy. We'll reach out to you directly in few days with your prize.

 

Thanks!

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTDmitriyCM

Community Manager

 • 

9.5K Messages

3 years ago

Hi @jon.irish

 

Thank you for your question! It's a good one. We're checking on it for you right now and will reply in few minutes.

 

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DavidCS

Community Support

 • 

1.7K Messages

3 years ago


@jon.irish wrote:

Is it possible to send the syslog traffic from my BGW210-700, through IP Passthrough, to a Splunk server on my "internal" network? Also, I would like to setup up a Span port on my  BGW210-700 so that ALL incoming traffic gets mirrored to it. I would like put a honeypot on the span port.

 

Thanks!


Hi @jon.irish,

 

With the syslog traffic, you should be able to enable the syslog and follow the setup to direct it to whatever server IP Address you choose. You can find it under the Diagnostics > Syslog options. It should work even with IP Passthrough enabled.

With the Span port, my best guess is that it should work using IP Passthrough. So you would enable IP Passthrough to your device, and it should forward all traffic to the device you have selected, and you can configure your device with port mirroring to your honeypot.

 

David, AT&T Community Specialist

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

3 years ago

I cannot use the app or sign into my account it goes to my att account 

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