Skip to main content
AT&T Community Forums
Announcements
ATTHelpForums

Community Support

 • 

2.5K Messages

Wed, Dec 6, 2017 8:58 PM

Closed

Unwrapped: Setting Up that New Device

 

 

Slide4.JPG

 

It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your

  • Gaming Devices
  • Mobile Phone
  • Routers
  • Security Cameras
  • Streaming Devices
  • E-mail
  • DIRECTV NOW

We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!

In the meantime, check out these helpful articles:

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

6 Messages

3 years ago

I know i know, but here is not AT&T service! 😞

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

3 years ago

Hi @EXE_KRISTO

 

We might need to get some more information from you. I've sent you a private message.

 

Thanks

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

 • 

14 Messages

3 years ago

Tutor

 • 

6 Messages

3 years ago

Okok, i have answered to you 🙂

Employee

 • 

6 Messages

3 years ago


@Jrandomuser wrote:

I'll contribute a question - though more configuration than installation.  My iPhone (admittedly, an older phone - 6) does not smoothly and transparently shift from WiFi to mobile data or vice versa - I often need to switch from the current app to the home screen and back to get it to notice the change.  Some revs of iOS ago, they seemed to make a big deal about such transitions being well handled - am I missing a setting or something, or did they overstate how good things were (or is my phone possibly just not behaving well)?


@Jrandomuser Have you done the recent software update, 11.2.1? Also go to settings and do reset network settings. If this does not resolve it then it is the device.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

3 years ago

@hunterbrown5890

 

It should have had the refill info on the receipt from my understanding.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

884 Messages

3 years ago


@GLIMMERMAN76 wrote:

@RhodesMan

 

The orbi works fine there software stinks...   It's gotten better with time.  I have the first orbi released.


Have the router and 2 satellites. Running them daisy chained. Latest firmware and app also adds a bunch of other useful features but UI could do with some work.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

 • 

14 Messages

3 years ago

What is the receipt? I got it from online.

Jrandomuser

ACE - Expert

 • 

8.7K Messages

3 years ago

@RhodesMan - both roaming and WiFi Assist are on.  The phone switches (if I'm on the home screen, I can see it switch), but if I am in an app, it appears that locks the phone into the mode it was in until I get out of the app, at least for quite a while (minutes?) and that means it loses connectivity if I leave the WiFi, and it continues to use LTE even if I come into a WiFi zone.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

884 Messages

3 years ago


@Jrandomuser wrote:

@RhodesMan - both roaming and WiFi Assist are on.  The phone switches (if I'm on the home screen, I can see it switch), but if I am in an app, it appears that locks the phone into the mode it was in until I get out of the app, at least for quite a while (minutes?) and that means it loses connectivity if I leave the WiFi, and it continues to use LTE even if I come into a WiFi zone.


Questions about Wi-Fi Assist

I enabled cellular data, roaming, and Wi-Fi Assist on my iPhone. Why does it not switch between Wi-Fi and cellular data automatically?

Automatically switching to a cellular connection is disabled when you are in roaming mode as roaming fees tend to be so costly. The decisions is a sensible move by iPhone to prevent its users from incurring high roaming charges.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

4 Messages

3 years ago

@hunterbrown5890 I used that as an example to show the break down in cost. Here is a screen shot of the current prepaid promo as of today.

 

rd199y_1514394971918.png

GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

3 years ago

@RhodesMan

 

Are you using a gen 2 system?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jrandomuser

ACE - Expert

 • 

8.7K Messages

3 years ago

@KoolKiddKeKe - I haven yet installed that - the release notes only indicate a fix to the Home app (which I don't use) and a single security issue.  But I will try both it and the reset of network settings.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

884 Messages

3 years ago

@Jrandomuser turn off roaming and see if that fixes the problem.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

884 Messages

3 years ago


@GLIMMERMAN76 wrote:

@RhodesMan

 

Are you using a gen 2 system?


@GLIMMERMAN76 I only know of one generation of the product. I have both my RBK40 and RBK50 for about a year.

Running firmware V2.1.1.16

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question