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2.4K Messages

Wed, Dec 6, 2017 8:58 PM

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Unwrapped: Setting Up that New Device

 

 

Slide4.JPG

 

It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your

  • Gaming Devices
  • Mobile Phone
  • Routers
  • Security Cameras
  • Streaming Devices
  • E-mail
  • DIRECTV NOW

We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!

In the meantime, check out these helpful articles:

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

GLIMMERMAN76

ACE - Expert

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20.1K Messages

3 years ago

The card should have been sold with the phone so it would have cost you 244.99 for the phone.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jrandomuser

ACE - Expert

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8.3K Messages

3 years ago

Good afternoon from Ft. Lauderdale, where it is 79°F right now.  Snow is unlikely...

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

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875 Messages

3 years ago

I have been doing a lot of experimenting with the various Arlo cameras and Orbi products from Netgear all attached to my NVG599 gateway.

Shout if you need any help with these.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

3 years ago

Orbi needs work...  Love mine but felt like a beta tester....  Arlo I love 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

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875 Messages

3 years ago

Orbi is a strange one. For those installation where it works, it works very well. I have whole house coverage (3700 sq feet) with 100% signal everywhere including outside. Never a hiccup.

Then there are folks who are having endless issues, almost all environment related. Tough one for NG to reproduce.

Having lots of fun with Arlo. Got coyotes in my yard eating figs and yesterday a huge bobcat walking past our fence!

https://www.youtube.com/watch?v=F4l_pF4eOVs

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

3 years ago

@GLIMMERMAN76 Is correct.

 

@hunterbrown5890 For more information it requires a $45 or higher payment plus the cost of the Iphone SE at $199.99.

se.JPG

 

 

Tutor

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6 Messages

3 years ago

Plz plz plz help, i need your help plz, i have been trying everything but i can't got helped already. I bought an AT&T phone to be used in my country Colombia, but i can't use my simcard cause the network is locked, i have sent the request to unlock it by the code but it goes denied cause i have to be 6 months with your service BUT THERE IS NO AT&T SERVICE HERE so i can't do that. Plz plz plz plz help me plz plz i need help plz plz.

Teacher

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14 Messages

3 years ago

@ ATTDmitriyCM okay I will be waiting for your message

GLIMMERMAN76

ACE - Expert

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20.1K Messages

3 years ago

@EXE_KRISTO

 

Your stuck as att will not unlock a prepaid phone before it's served it's six months time.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jrandomuser

ACE - Expert

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8.3K Messages

3 years ago

I'll contribute a question - though more configuration than installation.  My iPhone (admittedly, an older phone - 6) does not smoothly and transparently shift from WiFi to mobile data or vice versa - I often need to switch from the current app to the home screen and back to get it to notice the change.  Some revs of iOS ago, they seemed to make a big deal about such transitions being well handled - am I missing a setting or something, or did they overstate how good things were (or is my phone possibly just not behaving well)?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

20.1K Messages

3 years ago

@Jrandomuser

 

You have updated carrier settings?

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jrandomuser

ACE - Expert

 • 

8.3K Messages

3 years ago

As far as I know - I always accept them when they are offered.

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Teacher

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14 Messages

3 years ago

@rpd180 you posted the one for the iPhone 6 not the iPhone SE

GLIMMERMAN76

ACE - Expert

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20.1K Messages

3 years ago

@RhodesMan

 

The orbi works fine there software stinks...   It's gotten better with time.  I have the first orbi released.

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RhodesMan

ACE - Guru

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875 Messages

3 years ago


@Jrandomuser wrote:

I'll contribute a question - though more configuration than installation.  My iPhone (admittedly, an older phone - 6) does not smoothly and transparently shift from WiFi to mobile data or vice versa - I often need to switch from the current app to the home screen and back to get it to notice the change.  Some revs of iOS ago, they seemed to make a big deal about such transitions being well handled - am I missing a setting or something, or did they overstate how good things were (or is my phone possibly just not behaving well)?


Have you checked your roaming and wifi assist settings?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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