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2.4K Messages

Wed, Dec 6, 2017 8:58 PM

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Unwrapped: Setting Up that New Device

 

 

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It's that time of the year where friends and family have come and given us what we have wanted all year! Now to get it unwrapped and setup and start having some real fun!
Here's where we come in. Having issues getting it connected or having problems not getting it working the way you want? Get help setting up your

  • Gaming Devices
  • Mobile Phone
  • Routers
  • Security Cameras
  • Streaming Devices
  • E-mail
  • DIRECTV NOW

We have put together a panel of AT&T experts to help. Join us on December, 27 from 1-4pm ET for our Knowledge Sharing Session: Unwrapped: Setting Up that New Device!

In the meantime, check out these helpful articles:

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

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Accepted Solution

Official Solution

beckyww2

Former Employee

 • 

264 Messages

3 years ago

Asking our experts a question is easy!

 

  1. Be sure you're logged in to the Community.
  2. At the bottom of the page, look for the empty text box where you can type your question.
  3. When you are done, just click Reply.

When signed in, you’ll see a subtle pop-up message on the bottom right-corner of your browser when our experts are replying to your question.

 

Along with these real-time notification pop-ups, you have a Notifications counter next to your blue Private Message (PM) envelope, in the upper right corner of your browser. When you're signed in, you'll see the number of notifications awaiting your review.

 

And – if you are signed in – you'll have a chance to win some prizes!

 

Now let's meet our panel of experts for our December 27, 2017 Unwrapped: Setting Up that New Device session!

 

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@73rockets is a Lead Manager in our eCommerce Department. Duane in lives in Atlanta, GA and manages support content for Internet and email on the AT&T Support Center.

 

 

EG Team 2017.png

@ATTCares began assisting customers in 2010.  This team of three AT&T Technical Managers (David, Chris, and Jared)   with a combined 25 years of corporate experience -  are always looking to share solutions with customers in the Community! 

 

 

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@ATTTimCS joined the community in February 2016, with more than 15 years of AT&T experience..  In addition to interacting with amazing community members daily, Tim’s favorite part of his role is learning.  Every day he learns something new because of a great questions someone in the community has asked.  Outside of AT&T, he is a proud father of two daughters, and spends most of his free time camping and teaching his eldest how to drive……(gulp).  Tim is now a strong believer in “It Can Wait."

 

 

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@GLIMMERMAN76  joined the community January 23, 2010 and was given the Award for Community Excellence in 2014.  He's earned 27 badges,  authored 300+ Accepted Solutions and been given 300+ kudos.  He earned our first-ever Blue Ribbon badge in May, 2015.  He was a recognized subject matter expert during our August, 2016 Straight Outta Data session.

 

 

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@litzdog911 joined our community from the original DIRECTV community on August 18, 2015.  Litz was immediately awarded ACE status and wrote the original DIRECTV blog encouraging those users to come play with us.   He was our January 2016 ACE of the Month, and our Blue Ribbon contributor for July 2016 with his blog, Top 11 DIRECTV FAQs.   He's authored 600+ Accepted Solutions, been given 1.1k+ kudos and earned 21 badges.  He also served as a subject matter expert in the December 2016 Full Stream Ahead knowledge sharing session.

 

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 @lizdance40 - Award for Community Excellence (ACE) recipient LizDance40 joined the community in February, 2014.  She shared her technical expertise in the  August, 2016 Straight Outta Data Session, the December, 2016 Full Stream Ahead session,  the  February, 2017 You're Never on Your Own with GoPhone session and the October 2017 Hello World session. She's authored more than 1k  Accepted Solutions, earned 30 badges and 2k+ kudos, plus authored two blogs:  Data Management and Wireless Service: 10 Things You Need to Know. Read more about her in her March 2016 ACE of the Month interview.

 

 

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@MikeCheck123 is an AT&T Lead eCommerce Manager with 15 years of digital experience.  For the past six years, he’s supported AT&T’s TV products (DIRECTV, U-verse TV & the newly launched DIRECTV NOW) and maintains their Support experiences for att.com.  Mike resides in Atlanta, GA but from Ohio originally, where he became a college football enthusiast and loyal Ohio State Buckeyes fan. 

 

 

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 Award for Community Excellence (ACE) recipient Rhodesman joined the community in November, 2010.  He's authored 15 solutions, gathered 50+ kudos and earned 16 badges.  For a great perspective on international communication (he's originally from South Africa), please read his Party Line to Plane Crash: My South African Experience blog.  Rhodesian was our August, 2016 ACE of the Month.

 

 

 

 

 

 

 

ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

Welcome to today's  Knowledge Sharing Session Unwrapped: Setting Up that New Device! The session is now live and the experts are standing by to answer any questions you may have!

 

We thought we'd kick this session off with a quick pop-quiz. The first signed in person to reply with the correct answer will win a $25 gift card!

 

Now, in order to participate you ...

  1. Must be registered and signed in as a Forum user. So if you haven't signed in or registered with the AT&T Community Forum, do so now!
  2. Must reply with the correct answer to our multiple choice question (A, B, C or D)
  3. Must only reply once per question.
  4. Must be 18-years old or older.
  5. Must not be an employee of AT&T or any of it's affiliated companies or partners

Finally, you are not allowed to be a repeat winner. You can only win once. The quiz question will be posted in just a couple of minutes, please make sure to refresh your page often so you don't miss it!

 

Good luck, everybody!

The AT&T Community Team

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

All right!

 

Time for our first pop quiz! The first signed in Forum user to reply to this thread with the correct answer (A, B, C or D) will win a $25 gift card! 

 

What is the easiest way to unlock your phone?

  1. Take it to an AT&T store.
  2. Contact customer service and file a ticket.
  3. Use the device unlock portal at https://www.att.com/deviceunlock/.
  4. Send your phone to the manufacturer.

 Good luck!

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

3 years ago

C.  

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
adidaskid808

ACE - Professor

 • 

1.7K Messages

3 years ago

Hi @ATTDmitriyCM ,
Good day from Canada,with snow and a -17 FSmiley IndifferentSmiley Frustrated

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

Correct @GLIMMERMAN76! We'll reach out to you directly in few days with your prize!

 

Congrats!!!

 

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
litzdog911

ACE - Sage

 • 

53.2K Messages

3 years ago

Greetings from Seattle!  Snow here, too!  Our first White Christmas in 9 years!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

Hi @adidaskid808, welcome!

 

Hi @litzdog911 Good to have you!

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

3 years ago

@litzdog911

 

Yeah did it stick around or melt...  It was -4 this morning...

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

3 years ago

@GLIMMERMAN76, still on the ground.  More expected today. Then rain tomorrow 😞

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

875 Messages

3 years ago

And hello from San Diego where it's in the high 60's and I have been out swimming outdoors this morning!!

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JaredCS

Former Employee

 • 

20 Messages

3 years ago

Hello Everyone!

 

Happy Holidays from TexasSmiley Happy

 

ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

Hi @RhodesMan I'm jealous;) Welcome!

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

 • 

14 Messages

3 years ago

Hello, I am missing a $45 refill card that was supposed to come with an AT&T Prepaid iPhone SE purchased from AT&T. Is any way I can get the $45 credited to my account without having to purchase a refill code?

ATTDmitriyCM

Community Manager

 • 

9.4K Messages

3 years ago

Hello @hunterbrown5890 Thank you for posting!

 

This looks like it might be account specific and we might need to get some more information. I'm going to send you a private message with further details, you will see it in the upper right corner of the forums.

 

Thank you!

Dmitriy

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