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New Member

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5 Messages

Fri, Sep 18, 2020 2:32 PM

Understand Benefits of ATT extenders

Is there a way to get these extenders to reduce the wifi load on the router?

For example, I have one in a room with a couple of wifi devices but the devices are connected to the router in another room instead.  Router is 5268.

Responses

Brand User
ATTHelp

Community Support

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136.4K Messages

a month ago

We're happy to address your question, @Waverunner1.

 

The extender is just a way to make sure devices can connect to the network anywhere in the home.

Are you looking for a way to get the devices connected directly to the extender?

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

Thanks Aminah.

 

My ultimate goal is to improve wifi performance in my home whether it be with the ATT units or some other mesh system.  Although internet coming to the house us stable, there are plenty of times that performance on a phone or tablet is laggy.  And this is even at times of low usage.  I don't think I'm overwhelming the system.  Although there are about 23 devices using internet, more than half are Amazon Echos and Blink cameras so not much activity there. And another 3 or 4 are wired.  So, just trying to maximize the consistency and speed. 

Brand User
ATTHelp

Community Support

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136.4K Messages

a month ago

We're here to help with your internet, @Waverunner1.

 

 

What internet plan are you on? 

 

 

We have some useful information on how to optimize your internet speed. It explains what can affect your speed and how to improve your internet connection. 

 

You can also use the smart home manager to troubleshoot and manage devices on your network. Generally each device on your network uses a portion of your allotted speed. Multiple devices sharing your internet connection can affect the speed each device experiences.

 

 

Let us know if this helps!

 

 

Elmi, AT&T Community Specialist. 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

I guess one reason I am confused is that there are times I can sit in front of my router and try to check gmail, and it takes 30 or more seconds to update but if I switch wifi off and use my cell signal, it updates in 2 seconds.  Just not sure what's happening there.

Brand User
ATTHelp

Community Support

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136.4K Messages

24 days ago

@Waverunner1.

 

If your device is getting slow Wi-Fi speeds then it would make sense that using cellular data would be much faster.

  • What internet plan do you have?

  • Are you having trouble with devices connected directly to the gateway via Ethernet as well?

Assuming your internet plan is fast enough to handle all your devices, you may want to try the support articles that Elmi offered in our previous response to see if you can improve the Wi-Fi connection of your devices.

 

We look forward to your response!

 

Ramses, AT&T Community Specialist

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New Member

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5 Messages

24 days ago

I have the fiber internet 100 plan.  Wired devices are fine.  I will take a look at the advice to improve my wireless.

Thanks!

Brand User
ATTHelp

Community Support

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136.4K Messages

24 days ago

@Waverunner1

 

You're most welcome! Be sure to reach back out if you have any further questions.

 

Thank you for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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