Unable to open port for security camera
AT&T replaced my gateway with a Pace 5268ac. I was previously able to access by security camera DVR by opening a port. I followed all of the steps on AT&T's website for port forwarding to open the port on the new gateway, but port checking tools tell me that the port is blocked.
I called AT&T support. The support rep accessed my gateway and told me that it was set up properly for port forwarding on the DVR, but he was also unable to access that port through the Internet. He told me that there is a group at AT&T that specializes in opening ports and he forwarded me to them. After taking all my information they told me that they could only help me if I paid them - port forwarding is outside the scope of free technical assistance because my Internet service is working properly.
I disagree - the AT&T support rep agreed that I did everything correctly to open the port. So, it must be an issue with AT&T blocking the port. How can I open the port without paying for AT&T to fix something that is not working properly?