
New Member
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14 Messages
Unable to Install AT T Internet Security Suite
Hi,
I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.
1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).
2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page
3. Took me through the login page and eventually to the download link page
4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).
5. Verified that we qualify for the free version and compatibility
- 25+ Mbps Internet Plan
- Computer has 8GB RAM
- Updated to latest security patches for Windows 10
Tried many 6+ times with slight variations and no luck!
pdsupport
New Member
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14 Messages
2 years ago
We are still unable to download McAfee security suite by following the directions (and now almost 2 months of unavailability).
Is there a way to escalate this much higher up (VP of customer service or even higher)? Or, should we use other channels like twitter on this broken service?
Again, the technicians here are being very helpful (thank you guys/gals!), but this seems to be broken at a higher level and doesn't seem to be getting the attention it needs for a timely fix.
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cgl48
Teacher
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31 Messages
2 years ago
When will i be able to down load mcafee. My subscription expires at end of month. Any workarounds????
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girlinsprings
New Member
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2 Messages
2 years ago
I've been having the same issue for weeks. I was transferred to Mcafee- that tech repeated the steps I had, gave me a ticket & no response or updates. Any ETA on when this will be resolved?
It's ridiculous this is a benefit & we'll have to purchase Mcafee now with all the hacking issues
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wfreeway
New Member
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2 Messages
2 years ago
Whenever I try to download the "free" Internet Security Suite, it send me to McAfee website instead of the download page.
I start from att.net/iss. ere is shows Download Internet Security Suite powered by McAfee. I click on the "Get It" button. This lead me to the AT&T login screen where I successfully log into my account. On the Internet Security Suite powered by McAfee page, I click on the "Emglish Download" button. I am sent directly to mcafee.com. Where I can only purchase. Why did it not send me to the download site?
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scmullis61
New Member
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2 Messages
2 years ago
I cannot download the McAfee Security Suite. It directs me to a page stating only for High Speed or DSL customers. IMpossible to get anyone at AT&T on thephone to help. Where is the correct link to download?
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monkhester61
New Member
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8 Messages
2 years ago
One minute after midnight of the day my 1 gig fiber bill is past due, AT&T sends me an overdue notice via my phone and email; yet, they thumb their noses up at their customers when they do not honest their promises like the promised free McAfee virus protection. This problem has been going on for so long and as far as I can tell no effort is being made to correct the problem. AT&T, when are you going to address this problem and actually fix it?
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brtroutman
New Member
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2 Messages
2 years ago
Is AT&T Internet Security Suite powered by McAfee no longer included with our internet service. I have a brand new computer and am trying to install it but to no luck. still is working on my old computer ... Any suggestions?
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John_H
New Member
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4 Messages
2 years ago
Unlike many, I'm able to get logged in to AT&T's ISS site, however, when I click the link to head over to McAfee's Account Manager portal, I am directed to McAfee's home page. I've got a few installations that are telling me that the license is about to expire and I need to get this taken care of. I'd also like McAfee to release a version for macOS which is relevant for versions released in the past 2 years - but that's a McAfee problem, not an AT&T problem.
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lonestarjacket
Mentor
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47 Messages
2 years ago
A little lead-in:
I have been on Uverse for over a decade and have downloaded and installed the McAfee suite numerous times and on several different PCs. PLEASE do not answer this question with a copy paste of a KB article with a link to "Get It". I have already been there!
https://www.att.com/support/article/u-verse-high-speed-internet/KM1046931/
I click "Get It"
Sign in and it takes me here:
https://uversecentral3.att.com/uvp/myhome/mam/!ut/p/a1/hY65DoJAFEW_hYJ25iFr7EZCkEWJWgjTGDZhDDAERr5fJJair7s35-Q-THGMaZdOrEoF413avDM1bsFG0UALIHQ3CgESOop_iY6KDfoMJDMAK0fgn3_FdEFsl-w1MwRwT9oOPPMQBc7ZUsEzPsCPCR_TquHZ8m5Cuky1KkyH8l4O5YCew1zXQvTjVgYZOCtyxIoe5Q2vWIdSIVDOWxm-uTUfBY5XFNy3MTz0ZgqJJL0Af78JMg!!/dl5/d5/L2dBISEvZ0FBIS9nQSEh/
Click "English Download" and it takes me to a generic McAfee site, NOT any download page.
Yes, I already cleared browser memory. Yes I tried it on Firefox, Edge, and Chrome. Yes, tried it on both a new PC as well as older laptops where I was previously able to download.
Conclusion: Something changed in the links either on the McAfee side or ATT.
Hoping this finds someone who knows something beyond all the typical advice (see clear cache, try a different browser, etc.)
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madreb
New Member
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2 Messages
2 years ago
I miss AT&T DSL a decade+ ago. I would download the antivirus program without any problems. How did they manage to go down the sink so easily in all this time? Clearly, having McAfee available for customers isn't a priority to them. Otherwise this would've been fixed with at least a service credit that can make up for a McAfee subscription cost. What a let down this all is. Comcast treated me way better, even gave me like a free year of Norton once.
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