AT&T Community Forums

Unable to Install AT T Internet Security Suite

Hi,

I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.

1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).

2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page

3. Took me through the login page and eventually to the download link page

4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).

5. Verified that we qualify for the free version and compatibility

25+ Mbps Internet Plan
Computer has 8GB RAM
Updated to latest security patches for Windows 10

Tried many 6+ times with slight variations and no luck!

Responses

N

nagendraprasath

New Member

•

12 Messages

2 years ago

When I try to download ATT Internet Security it always takes me to McAfee site. I had a long call with ATT Customer care + McAfee Customer care, finally found its ATT that needs to fix. This happened 3 weeks back, yet Zero improvements.

Has anyone with ATT fiber able to download Internet Security?

I tried login via att.net, att.com with att.net account, gmail account.. nothing works. The below URL always takes me to the McAfee site. I've a 300Mbps connection and was able to successfully install Internet security on one of my devices last December.

URL

https://cprodx.att.com/fim/cgate_sso2/download?app_code=DLM

Note: This comment was created from a merged conversation originally titled Att Internet Security can no longer be downloaded

1

0

JefferMC

ACE - Expert

•

31.4K Messages

Please see this merged thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

E

edbaas

New Member

•

4 Messages

2 years ago

Tried to update McAfee software. Just installed MacOS 10.15 - Catalina.

Logged into AT&T, clicked on download McAfee - but McAfee site doesn't recognize my userid. I created a new userid on McAfee site (probably shouldn't have done that but...) , but then it doesn't recognize I'm coming from AT&T. I also tried the att.net userid - that didn't work either.

Note: This comment was created from a merged conversation originally titled Can't download McAfee software - Mac Can't log into McAfee site

5

0

B

BlueWaveEd

New Member

•

31 Messages

Get in a very long line of users with same issue. Many tickets open and escalated. AT&T says working on. Resolution date/time unknown.

2 years ago

E

edbaas

New Member

•

4 Messages

thanks for the response. I think this is somewhat different as McAfee didn't recognize I'm coming from AT&T. But ya, lots of frustrated users.

2 years ago

0

B

BlueWaveEd

New Member

•

31 Messages

That is the problem. McAfee doesn't recognize any of us coming from AT&T and throws up the pay us wall.

2 years ago

ATTHelp

Community Support

•

210.6K Messages

Hi @edbaas, we are here to address your McAfee download concerns.

We are aware of the issue with McAfee Internet Security Suite and our technicians are working on a solutions. We will keep you updated on the progress.

Thank you for your patience.

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 years ago

0

JefferMC

ACE - Expert

•

31.4K Messages

Please see merged thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

S

shermanann4

New Member

•

2 Messages

2 years ago

I sign into att.com effortlessly however, when I select "Get It" and it takes me to select either the "English or Spanish Download", upon my selection of "English download", it takes me to the McAfee website to pick a plan and PAY. Is this true? I thought this was provided by ATT! Do I really have to pay? I have been trying to get the download ever since installation and have been truly disappointed at how hard it's been. I now know that your site doesn't work in Chrome or Internet Explorer. So, Firefox and/or Edge have proven successful but I still can't download from your link.

Do I really have to pay McAfee for this? Really? I wasn't told this by your representatives. I was told to select "Get it", "English", and follow the prompts. I'm not getting any prompts...only the prompt to PAY again.

Note: This comment was created from a merged conversation originally titled Cannot download the security suite

1

JefferMC

ACE - Expert

•

31.4K Messages

Please see merged thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

cgl48

Teacher

•

31 Messages

2 years ago

How to download McAfee, when i get to downoad i am thrown to McAfee site, requiting to pay for subscription???

Note: This comment was created from a merged conversation originally titled Mcafee

1

JefferMC

ACE - Expert

•

31.4K Messages

Please see this thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

K

kntube

New Member

•

2 Messages

2 years ago

Hello,

I am having an issue downloading the antivirus from McAfee, it directs me to their site to purchase it, even though it's included in the one gig internet package. I have tried multiple different browsers and computers and still, nothing works. I would just like to get the anti-virus up and running asap.

Note: This comment was created from a merged conversation originally titled Cannot download McAfee antivirus suite

1

JefferMC

ACE - Expert

•

31.4K Messages

Please see this consolidated thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

C

cali1950

New Member

•

4 Messages

2 years ago

I am trying to reinstall the AT&T Internet Security Suite. Had to reboot computer and have to reinstall. I click English download to install but takes me to the page to purchase a plan.

Note: This comment was created from a merged conversation originally titled AT&T Internet Security Suite

1

0

JefferMC

ACE - Expert

•

31.4K Messages

Please see this consolidated thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

T

tracygraeber

New Member

•

2 Messages

2 years ago

I'm trying to install the mcafee antivirus software and every time I click the link to download it takes me to the Mcafee webpage asking me to buy the software. No software starts to download. NO option for free Suite download for AT&T customers.

Note: This comment was created from a merged conversation originally titled mcafee download link not working

1

JefferMC

ACE - Expert

•

31.4K Messages

Please refer to this combined thread:

https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03

[ Be advised that you've posted on a community forum primarily peopled by other customers. I am not an AT&T Employee. An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

2 years ago

0

N

nagendraprasath

New Member

•

12 Messages

2 years ago

Why is this an accepted solution? its been more than 25 days, there is no zero progress and yet cant download internet security suite. Today i had to buy McAfee because of this delay.

0

N

nagendraprasath

New Member

•

12 Messages

2 years ago

Is there a solution to this problem? I see one of the responses is already accepted as a solution but yet we see the problem.

@ATTTimCS Please help with an update. Thanks!

0

I

idr_f

New Member

•

3 Messages

2 years ago

So far I have been a month that I keep having issues downloading McAfee. I contacted AT&T support who then forwarded me to McAfee tech supposed. McAfee said it was a known issue that they are trying to resolve. AT&T/McAfee are putting users at risk by not providing access to security software, something that is supposed to be part of our plan. When is this going to be fixed???

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pdsupport

Unable to Install AT T Internet Security Suite

nagendraprasath

JefferMC

edbaas

BlueWaveEd

edbaas

BlueWaveEd

ATTHelp

JefferMC

shermanann4

JefferMC

cgl48

JefferMC

kntube

JefferMC

cali1950

JefferMC

tracygraeber

JefferMC

nagendraprasath

nagendraprasath

idr_f

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pdsupport

Unable to Install AT T Internet Security Suite

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JefferMC

edbaas

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edbaas

BlueWaveEd

ATTHelp

JefferMC

shermanann4

JefferMC

cgl48

JefferMC

kntube

JefferMC

cali1950

JefferMC

tracygraeber

JefferMC

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