
New Member
•
14 Messages
Unable to Install AT T Internet Security Suite
Hi,
I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.
1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).
2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page
3. Took me through the login page and eventually to the download link page
4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).
5. Verified that we qualify for the free version and compatibility
- 25+ Mbps Internet Plan
- Computer has 8GB RAM
- Updated to latest security patches for Windows 10
Tried many 6+ times with slight variations and no luck!
pdsupport
New Member
•
14 Messages
2 years ago
Tried in incognito mode (on Firefox and chrome), without any luck. I get the same result as before -- I get the "English download" button and upon clicking it, end up on the regular McAfee site (https://www.mcafee.com/en-us/index.html) WITHOUT any download starting.
I have the URL string linked with the download button and happy to share it in a private DM.
0
0
ATTHelp
Community Support
•
221.5K Messages
2 years ago
@pdsupport
After looking into this more, we see that IE and Chrome won't download it from the AT&T side. Try Firefox again and make sure it's 1.5 later, or a try IE 10 or lower and let us know what happened.
Aminah, AT&T Community Specialist
0
0
BlueWaveEd
New Member
•
31 Messages
2 years ago
I have spent several hours over the last week trying to get this software. Last Thursday the case was supposedly escalated to higher level at AT&T and MacAfee. Having heard nothing, I called again today. After getting just short of ugly when I was told to call McAfee, he persisted and corrected an issue with my login which got me back to the McAfee page that asks for money. I was then transferred to McAfee Tech support who informed me there is an issue in the lick between the websites and it is being worked on. No estimate of when it will be fixed.
The bigger issue is that every AT&T support person troubleshoots this issue from scratch wasting everybody's time and resources.
If you cannot download the McAfee Security Suite, open a ticket with AT&T and make them troubleshoot. Maybe when they realize how big an issue it is, they will fix it. It has been going on for a while and evidently has not gotten enough focus.
1
0
redeye05
New Member
•
3 Messages
2 years ago
Hello,
I've tried re-downloading McAfee after experiencing some issues. I've done it before but this time when I hit the 'download' button I get taken to the McAfee website to purchase the software. It's never done that. I've tried different browsers and my computer meets the minimum requirements but I get nowhere. Please help.
5
0
redeye05
New Member
•
3 Messages
2 years ago
Hello,
I've tried re-downloading McAfee after experiencing some issues. I've done it before but this time when I hit the 'download' button I get taken to the McAfee website to purchase the software. It's never done that. I've tried different browsers and my computer meets the minimum requirements but I get nowhere. Please help.
5
0
aott
New Member
•
2 Messages
2 years ago
I tried to install McAfee at the beginning of this month and when I click the download link provided it redirects me to the McAfee website. I then try to login with my ATT username and password and am told I have no active subscriptions. I contacted ATT support who then directed me to call McAfee saying the problem was on their end. I called McAfee who said to call AT&T again because it's their subscription and McAfee can't do anything for me. I called ATT&T again and was told someone from tech support would reach out after researching the issue. Have not heard anything from anyone and still cannot install McAfee. Anyone else having this issue?
1
0
vince1357
New Member
•
2 Messages
2 years ago
When click on the "English Download" tab all it does it take me to the McAfee home page. How do I download the ATT anti virus software?
16
0
jandr428
New Member
•
2 Messages
2 years ago
I have tried downloading the McAfee protection offered with my ATT plan, however, I keep getting redirected to McAfee's website to choose a plan for purchase every time I click on "Get It" and choose "English Download".
I have tried restarting PC, tried different web browser, tried deleting cookies. I have 18mbps ATT Uverse so that makes me eligible for the protection plan at no additional charge. Why do I keep getting redirected to pay for McAfee?
2
0
rtyargh5
New Member
•
81 Messages
2 years ago
I thought I would post my official account of not being able to install AT&T Security Suite according to the instructions on AT&T's website. Here goes:
When I click on "English Download" after I've already logged in to my AT&T account...
I am taken directly to McAfee's main web page. Nothing asks me to login. There's nothing to select. It just doesn't work the way the instructions say it does.
2
0
ATTTimCS
Employee
•
383 Messages
2 years ago
Hello Community,
This should be resolved soon.
In the meantime, you can access a free McAfee trial here:
https://download.mcafee.com/molbin/iss-loc/directmtponeclicktrial/1.0/1316/1.0.100.1/mcafee_trial_setup_433.0207.3919_key.exe
We appreciate your patience.
Thanks
Tim, AT&T Community Strategy
(edited)
2
0