Unable to Install AT T Internet Security Suite

Hi @kdk105, we are happy to help with AT&T Internet Security Suite powered by McAfee.

We have a great support article on AT&T Internet Security Suite powered by McAfee.

• Keep your computer safe and running smooth. Learn about all the great features of AT&T Internet Security Suite powered by McAfee.
• If you’re an AT&T Internet or DSL customer with a connection speed of 3Mbps or higher, you can download Internet Security Suite free.

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

Thank you for providing us with that information @dkdk105.

Please allow our security team some time to fix the link location. 

If you have any other questions or concerns feel free to reach back out. Thanks for choosing AT&T, Have a wonderful day!

Qudus, AT&T Community Specialist.

Has not worked for at least a week.  Have a new PC and cannot get it protected.

How many devices can be protected with AT&T Security Suite?  I just talked with someone at what is supposed to be Tech Support at 855-920-0146 and he said that only 1 device is covered that is why I am just being being redirected to McAfee.com.  I am not convinced of his response. When I right click on the “English Download” it is supposed to go to an AT&T site but redirects to the McAfee paid site.

• Try opening a new private window in Firefox. 
• Then login to your myatt account
• Make sure you are logging into the main account for your qualifying internet service.
• Once logged in then open the page to download the McAfee suite.

Here is why..  AT&T uses OAUTH and cookies.  You may be authenticated using a different account. Like if you payed your cell bill last etc. The browser will hold the credentials.  This will cause a conflict when trying to download McAfee.

If this does not work. Make sure you do not have any browser security plugins enabled.  Some of these will block the scripts from properly running.

Let me know if this helps.

-- Lukz

Call AT&T and/or McAfee.  I spoke with AT&T and McAfee last week..  When I called they said they were working on the issue

I have been having the same problem.  I tried your solution without any luck.

@Sandeman

This issue has been escalated and our team is currently working on a resolution. We ask for your patience in the meantime.

If you need assistance with anything else, let us know.

Thanks for contacting the AT&T Community Forums team.

Aminah, AT&T Community Specialist

Having the same issue.  Takes me to the McAfee web page which doesn't recognize any of my ATT info.  ATT needs to fix this.

Hey, ATTHelp!  Please help with THESE posts!!!

I am having the exact same issue on my MacBook Pro. I have MacOS 11.4 on an Intel device that meets the minimum requirements. After multiple attempts, I disabled my subscription and started over. This is what happens (with screenshots.)

1. I click on "Submit" to reinstate my subscription to AT&T Internet Security Suite Powered by McAfee that supposedly comes with my AT&T Fiber subscription.

2. I click on "English download."

3. I am then automatically redirected to McAfee's website. Am I missing something? Am I supposed to sign up for a McAfee account? What is going on with this? I've seen posts in the AT&T community forum asking this exact same question over 7 months ago that have STILL not been answered. Can someone at AT&T take the finger out and address this please?

For several weeks before it started doing this, the installation file you downloaded just wouldn't work (on Windows, at least) and McAfee would log on and manually install.  McAfee apparently is having issues holding up their end of the bargain with AT&T. 

I don't know, maybe the deal has expired and AT&T forgot to tell anyone.  Regardless it is a "known issue" within AT&T.  But what difference that makes I don't know.

I finally got the McAfee Internet Security Suite from AOL. If you have an AOL email address they will rent it to you for$4.95 a month.

I believe that AT&T's web site is sending you to a URL on McAfee's website that at one point resulted in a download of the application.

I think McAfee has changed things, because for a while that would download, but it would not install.  Now apparently, it redirects to the plan sign up page.  

Now, did McAfee tell AT&T that you need to redirect to a new URL and AT&T hasn't done it?  Can't say.  But I also can't say this is 100% AT&T's fault until I know that it was them that dropped this ball.

We understand how frustrating this can be and we're here to help with your MacAfee, @jemaasch.

Here is more information on how to install AT&T internet security suite. Scroll down to the Install Internet Security Suite section and try using the link provided there and let us know what happens. 

Elmi, AT&T Community Specialist.

Hey, Elmi, did you actually try that article out for yourself to see if it worked?  Did you notice that this user has successfully followed the McAfee procedure several times in the past?  

Do you understand how frustrating it can be when someone throws at you the same instructions you've already followed and acts like they've done you some favor?

I have tried the instructions in that article.  I, too, got to the main McAfee page.

Several people have posted the exact same thing in the past 4 days.

Please, Elmi.  Make yourself useful.  Somehow.

AT&T knows they have an issue.  I've installed the software on two PCs over the past few years and need to download to reinstall on one of them.  Over the past month I've been unable to download and was getting the run around.  I spoke to both AT&T Tech Support and McAfee Tech Support.  AT&T opened a ticket with McAfee (but the issue was already known by AT&T).  Finally McAfee directed me back to their AT&T counterpart who acknowledged that their download link does not work and has been broken for quite some time.  The McAfee site does not recognized the AT&T login credentials so it's either an account validation issue or related.  AT&T would only say they're working on it and to have patience with no ETA.  This type of answer is baffling in the tech support world where this is considered a service affecting issue, and should not be taking months to fix or provide a work around.  BTW, while troubleshooting with AT&T we verified that my currently installed McAfee s/w is confirmed as "subscribed" meaning the app is properly validating my account.  Fixing the login/download issue should not be that hard.  It would be nice if the "Help" users on this forum would take some ownership to check within their own company for details of the issue and status rather than reading from a script to follow the download instructions that they could easily verify as broken.  We need an ETA for resolution.

CS is 1-800-288-2020.  Is that the number you called?

Yes I called -- 1-800-288-2020

Sorry I fat fingered prefix 288 with 528

I noticed it almost immediately but didn't know how to edit it.

Hi, @yorgle, we're happy to address your issue with McAfee.

We're currently working on a solution to the trouble customers are having with downloading McAfee.

Some customers have got it to download using an incognito tab and making sure they're signing in with the primary credentials for their account.

If you have any other questions or concerns, let us know.

Aminah, AT&T Community Specialist

Could you explain further about downloading with incognito tab and signing with primary credentials to their acct?  McAfee doesn't recognize AT&T sign-in credentials when I tried it

Nothing is working for me to download or view my acct.  Earlier today AT&T told me I could only download a total of 4 times.  Since we have had this service for many years now, I am sure I have download the 4 times.  McAfee and AT&T website says can have installed on up to 4 computers.  McAfee still says link broken, and AT&T technical support not very helpful.