
New Member
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14 Messages
Unable to Install AT T Internet Security Suite
Hi,
I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.
1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).
2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page
3. Took me through the login page and eventually to the download link page
4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).
5. Verified that we qualify for the free version and compatibility
- 25+ Mbps Internet Plan
- Computer has 8GB RAM
- Updated to latest security patches for Windows 10
Tried many 6+ times with slight variations and no luck!
dkdk105
New Member
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42 Messages
2 years ago
Has anyone else tried to download AT&T internet security suite powered by McAfee?
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raceler
New Member
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2 Messages
2 years ago
I am trying to download the Mcafee Internet Security Suite to a new computer. I have ATT Internet 24 (24 mbps) which is supposed to qualify but when I click the download site and click on English language, the page jumps to a Mcafee subscription page. There is no link for the ATT free Internet Security Suite download.
Any suggestions?
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vietvet7071a
New Member
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5 Messages
2 years ago
When I click on get att security suite it takes me here https://www.mcafee.com/en-us/index.html
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ATTHelp
Community Support
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221.6K Messages
2 years ago
We'd be happy to help you regarding internet security suite, @pdsupport.
Have you attempted to access the install internet security suite webpage using another browser?
- To reinstall your subscription without paying the full price, we may need to access your account in MacAfee's main home page.
- If you have an account with McAfee, please log in or create one. From there you will have access to MyAccount in MacAfee's webpage.
- You will be able to download the security service from there after entering your account ID and password.
Let us know if this helps.
-Qudus, AT&T Community Specialist.
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jemaasch
New Member
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2 Messages
2 years ago
After having the "go around" with ATT Tech Support and not getting any answers yet, I decided to post. We have four accounts of McAfee, we uninstalled from one computer to place it into a new computer. We have done this before WITH NO ISSUES. Low and behold we logged in, we "got it," then used the "English download" button and VOILA.. we're in a McAfee website where it wanted us to PICK A PLAN.. Before it is asked: No, our login name and password will NOT WORK in the McAfee site. We don't need a new plan, we need the download to work properly from the ATT site. ATT needs to LOOK AT THE PROBLEMS associated with the download buttons directing people to the McAfee site instead of being able to download seamlessly. As I said we've done this before WITHOUT problems. Not only that, we used to able to see the McAfee accounts we have..but nope.. no more. We are paying a whole lot of money for a whole lot of runarounds. ATT told me it was a McAfee problem..it's not! Please check out your download site and repair as soon as possible. Thank you!
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oldcarbuf
New Member
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4 Messages
2 years ago
https://www.att.com/support/article/u-verse-high-speed-internet/KM1010110
Yesterday I called 1-800-528-2020 and asked for help getting the McAfee Internet Security Suite
free version down loaded to my desktop computer. I've had the suite on 3 Windows 7 computers
for several years and for some unknown reason McAfee just disappeared.
The 4 different people that I talked with were very helpful but were unable to solve the problem.
My internet speed is 75Mbps and works perfectly.
When I access the link above and click on the GET IT I am sent to the download window.
I then choose the (English version) and then I get a new window with all the offerings but
not a free one like it says in the link above & in the video.
Why is this not available & why doesn't anyone there have any idea either.
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dkdk105
New Member
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42 Messages
2 years ago
Has anyone been able to get the AT&T Internet security suite downloaded lately? I've been trying for about a week and a half to reinstall on one of my computers, and still can't get it to work. When I spoke with AT&T and McAfee last week, they said there was a system issue. Just wondering has anyone has been able to get things to work with regard to this?
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yorgle
New Member
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2 Messages
2 years ago
Mcafee stopped working with the message that: "Subscription ended 1865 days". I went to the AT&T site to re-download mcafee and the link just redirects the browser to the mcafee site. I called Mcafee & a tech logged into my computer but the same thing happened to him & he told me to contact AT&T. AT&T had me clear my cookies several times in a row but that didn't work either. I uninstalled mcaffee but it still hasn't fixed the problem. Mcafee contacted me again & though it might be a problem with AT&T verifying my subscription or a problem with the website....this is Mac OS 11.4
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pdsupport
New Member
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14 Messages
2 years ago
Hi Qudus,
I have tried on 3 browsers (Chrome, Firefox, and Safari) and on all three it does not work. I get to the page that says the following with a button for "English Download" (not pictured below) and upon clicking on that picture it takes to the default mcAfee site.
I have also created an account on McAfee and logged in and tried the entire procedure again. No success.
Help is appreciated.
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ATTHelp
Community Support
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221.6K Messages
2 years ago
@pdsupport
Try the following workaround: put your browser on incognito mode, then go to att.net/ISS and sign in with your AT&T user ID.
Let us know how it went.
Aminah, AT&T Community Specialist
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