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New Member

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14 Messages

Tuesday, June 15th, 2021 5:59 AM

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Unable to Install AT T Internet Security Suite

Hi,

I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.

1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).

2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page

3. Took me through the login page and eventually to the download link page

4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).

5. Verified that we qualify for the free version and compatibility

  • 25+ Mbps Internet Plan
  • Computer has 8GB RAM
  • Updated to latest security patches for Windows 10 

Tried many 6+ times with slight variations and no luck!

Accepted Solution

Official Solution

Former Community Manager

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10.4K Messages

2 years ago

Hello Everyone!

We have some great news to share. The issue discussed in this post should now be resolved! Customers can download and install the Internet Security package powered by McAfee from these links:

Explore AT&T Internet Security Suite Protect your computer 24/7 with AT&T Internet Security Suite powered by McAfee.

Install AT&T Internet Security Suite Download and install AT&T Internet Security Suite powered by McAfee to protect your computer from malware, trojans, and hackers.

We want to once again apologize for the inconvenience this issue has caused, thank you all for your patience and understanding, and thank everyone who reported the issue here and helped us get it corrected!

Thank You,

Dmitriy

Contributor

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2 Messages

7 years ago

I tried to download the McAfee security suite for my chromebook and it keeps on returning me to the download page. Can I get it for my chromebook? We are not using it for any other devices in our home. 

Note: This comment was created from a merged conversation originally titled Free McAfee security suite for chromebook

Community Support

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232.7K Messages

Hello richardslager,


You can locate the supported devices and OS's here: http://www.att.net/iss If you have any other issues or questions please let us know.


DavidT, AT&T Community Specialist

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New Member

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2 Messages

Is the free AT&T internet Security suite available on a chrome book running Chrome OS 92.0.4515.157? If so how do you install? When I try to download it takes me to a McAfee page to purchase McAfee

Community Support

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232.7K Messages

We're here to help point you in the right direction, @Ma1932!

 

You are able to download the AT&T Internet Security Suite on your Chrome Book! We are hoping to have the issue of you trying to download it resolved soon. In the meantime, you can access a free McAfee trial here: http://sm.att.com/4ed92ce5

We appreciate your patience.

 

Donovan, AT&T Community Specialist

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Contributor

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4 Messages

5 years ago

I have been trying to download my free McAfee to my new laptop for 3 weeks. I called AT&T and was told the site was down and to give it 24 to 48 hours. I have been trying every day since and still getting the same error. "We cannot process your request at this time. We apologize for the inconvenience.

Note: This comment was created from a merged conversation originally titled Cannot download McAfee

Community Support

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232.7K Messages

Hey, @sbhdugas!

 

Thanks for reaching out! We'd be glad to help with your AT&T Internet Security Suite.

 

You've been trying to download it for 3 weeks on your laptop, have you tried downloading it on any other device, or using different browsers?

 

We look forward to your response!

 

Ramses, AT&T Community Specialist

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Contributor

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4 Messages

I have tried to download from both internet explorer and google chrome.I get the same message from both.

Contributor

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5 Messages

that is a ATT Mcafee system issue not your fault...

Mentor

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59 Messages

There has been no McAfee download link for at LEAST 6 months now at AT&T's web site. Both AT&T & McAfee are aware of the issue, so they say. Been told they're working on resolving the issue but if it's been six months, then that's a lie. The issue would have been resolved long ago if either party were serious. 

  

This would be laughable if it weren't so pathetic. 

New Member

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2 Messages

4 years ago

My AT&T McAfee software is expired. Is this still included with AT&T Internet service? Please help!

Note: This comment was created from a merged conversation originally titled AT&T McAfee Security Expiration

Community Support

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232.7K Messages

We'd love to help you get the AT&T internet security suite renewed, @oldmaid828.

Please note that you can get the AT&T Internet suite powered by McAfee for free as long as you have internet service plan above 3.0Mbps.

To get started, please uninstall our existing software, refresh your device and then Download and Install the AT&T Internet Security Suite on your device.

Let us know if you need anything else, we're always here!



Yetty, AT&T Community Specialist

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New Member

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14 Messages

  • A System Error occurred. Please try again.  The AT&T link provided DOES NOT WORK!!!!!!!!!!!

Community Support

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232.7K Messages

We're here to help, @thinkalo 

Are you trying to install the Internet Security Suite? 

 

If you are trying to download the Internet Security Suite there are certain points that does have to be addressed prior to installing. 

Let us know of you have additional questions. 

Deandra, AT&T Community Specialist 

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New Member

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14 Messages

What part of your link does not work do you not understand....jeez  YES, I'm frustrated a Billion Dollar company doesn't have a web site that actually functions and is accessible to long term forever AT&T customers.

Community Support

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232.7K Messages

@thinkalo 

Have you tried using a different web browser to access the links and download the internet suite? 

Have you cleared the cache and cookies

We'll be awaiting your reply. 

Deandra, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 years ago

The links to install the free McAfee suite do not work and after several calls lasting several hours, billing determined I'm eligible for free version, been cutoff 5 times and sent to other areas with no expertise for the product. How do you find and install the free ATT McAfee Suite? Is there another link?

Note: This comment was created from a merged conversation originally titled Install McAfee Suite

Community Support

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232.7K Messages

Hi @bbindy, we're happy to help you download the McAfee Suite.

 

Here are a few things to check if you are having trouble downloading.

 

  • What type of device are you attempting to use? McAfee is only supported on PC's and Laptops so mobile devices and phones won't work
  • Try downloading thru the "Get it" link on our Internet Security Suite article

If you are still having trouble, please respond with some more details about the problem.

  • What exactly happens when you click the link and try to download?
  • Are there any error messages?

Let us know how to better assist you.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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New Member

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2 Messages

Same issue for me.  When I click on the link, it simply takes me to the McAfee main page - no download options.

New Member

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6 Messages

3 years ago

Sign in to download AT&T Internet Security Suite powered by McAfee.

Get it

I clicked  "Get it" to link to "English Download". By clicking it, Go to the 

McAfee together is Power page with this error message:

  • A System Error occurred. Please try again.

If you continue to experience problems, please contact Customer Support.

Please help

Note: This comment was created from a merged conversation originally titled can not download AT&T Internet Security Suite

Community Support

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232.7K Messages

We're here to help with your security suite download @gwoliangc.

 

We understand that you're having trouble with downloaded security suite and we know that can be frustrating.

  • Have you tried using a different browser and what browser are you currently using?
  • Also, is there any other security software on you device?
  • Are you logging in with your AT&T email account?
  • Install AT&T Internet Security Suite

Please let us know so we can further assist you.

 

Charles, AT&T Community Specialist

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New Member

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6 Messages

I tried both edge and chrome, none is work. Chrome is my default. I have windows security.

Yes, I tried both *.bellsouth.net and *.gmail.com that I can login to my Myatt.

Yes, I started from

  • Install AT&T Internet Security Suite
  • by clicking "Got it", then "English download", then login with ID and password.
  • after that, shows the message:
    • A System Error occurred. Please try again.

    If you continue to experience problems, please contact Customer Support.

Community Support

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232.7K Messages

Let's get to the bottom of this, @gwoliangc!

 

Are you currently using a qualified internet plan?

 

Internet plans of 3.0Mbps or higher qualify for free AT&T Internet Security Suite.

 

Let us know!

 

CalebP, AT&T Community Specialist 

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New Member

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6 Messages

yes, i have Internet 18。I install AT&T Internet Security Suite in four pcs, after one is died,  I am tried to install a new one.

New Member

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2 Messages

I am having the exact same problem as gwoliangc. Come on ATT, get your act together. I called support yesterday and McAfee. McAfee told me this is a problem others have had and it's on ATT end. ATT tech support did not have a clue, would not believe me and wanted to try a bevy of unrelated solutions - no doubt from a script that has nothing to do with this problem. Ridiculous.

gwoliangc, did you eventually find a solution?

New Member

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10 Messages

3 years ago

I'm not able to download  McAfee to my new laptop.   There is an "English Download" blue button on the ATT McAfee download page.  When I click on it it takes me to the McAfee site with a message that says "A System Error Occurred.   Please try again."  I've been  trying  at random times for over a week with no change.  I've tried FireFox, Chrome and IE browsers.  Since the error is on the McAfee site I contacted them but they said the issue was with AT&T.  I'm on a windows 10 machine.  Can anyone help?

Note: This comment was created from a merged conversation originally titled Can't download McAfee

Community Support

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232.7K Messages

We're here to help, @mguseracct 

We recommend trying these steps. 

  1. Go to http://sm.att.com/53b0d6b7 ( do not click "download now" yet.)
  2. Log in at the top, using the log in button
  3. Then click download
  4. You will then login again at the screen that comes up
  5. Follow the remaining instructions to install 

Let us know if this helps. 

Deandra, AT&T Community Specialist 

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New Member

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10 Messages

  This had the same result.  Any other suggestions?  Do those steps work for you? 

Community Support

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232.7K Messages

@mguseracct 

Do you have any existing security software installed? If so we recommend uninstalling it as this may prevent the download of new software. 

We also recommend doing a pre-installation cleanup

Here is additional information on Installing the security suite that you may find helpful. 

Let us know if this helps. 

Deandra, AT&T Community Specialist

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New Member

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10 Messages

There isn't existing security software on my computer.  Even if there was, that may impact the installation but not the download.   I've now tried this with two other laptops with the same error.  I believe the problem is on the web site. Please try to do this yourself.   I also ask anyone in the community to try and let me know if the download works. You don't have to run the install.