Unable to Install AT T Internet Security Suite

Hello richardslager,

You can locate the supported devices and OS's here: http://www.att.net/iss If you have any other issues or questions please let us know.

DavidT, AT&T Community Specialist

Is the free AT&T internet Security suite available on a chrome book running Chrome OS 92.0.4515.157? If so how do you install? When I try to download it takes me to a McAfee page to purchase McAfee

We're here to help point you in the right direction, @Ma1932!

You are able to download the AT&T Internet Security Suite on your Chrome Book! We are hoping to have the issue of you trying to download it resolved soon. In the meantime, you can access a free McAfee trial here: http://sm.att.com/4ed92ce5

We appreciate your patience.

Donovan, AT&T Community Specialist

Hey, @sbhdugas!

Thanks for reaching out! We'd be glad to help with your AT&T Internet Security Suite.

You've been trying to download it for 3 weeks on your laptop, have you tried downloading it on any other device, or using different browsers?

We look forward to your response!

Ramses, AT&T Community Specialist

I have tried to download from both internet explorer and google chrome.I get the same message from both.

that is a ATT Mcafee system issue not your fault...

There has been no McAfee download link for at LEAST 6 months now at AT&T's web site. Both AT&T & McAfee are aware of the issue, so they say. Been told they're working on resolving the issue but if it's been six months, then that's a lie. The issue would have been resolved long ago if either party were serious. 

This would be laughable if it weren't so pathetic. 

We'd love to help you get the AT&T internet security suite renewed, @oldmaid828.

Please note that you can get the AT&T Internet suite powered by McAfee for free as long as you have internet service plan above 3.0Mbps.

To get started, please uninstall our existing software, refresh your device and then Download and Install the AT&T Internet Security Suite on your device.

Let us know if you need anything else, we're always here!



Yetty, AT&T Community Specialist

• A System Error occurred. Please try again.  The AT&T link provided DOES NOT WORK!!!!!!!!!!!

We're here to help, @thinkalo 

Are you trying to install the Internet Security Suite? 

If you are trying to download the Internet Security Suite there are certain points that does have to be addressed prior to installing. 

Let us know of you have additional questions. 

Deandra, AT&T Community Specialist 

What part of your link does not work do you not understand....jeez  YES, I'm frustrated a Billion Dollar company doesn't have a web site that actually functions and is accessible to long term forever AT&T customers.

@thinkalo 

Have you tried using a different web browser to access the links and download the internet suite? 

Have you cleared the cache and cookies? 

We'll be awaiting your reply. 

Deandra, AT&T Community Specialist 

Hi @bbindy, we're happy to help you download the McAfee Suite.

Here are a few things to check if you are having trouble downloading.

• What type of device are you attempting to use? McAfee is only supported on PC's and Laptops so mobile devices and phones won't work
• Try downloading thru the "Get it" link on our Internet Security Suite article. 

If you are still having trouble, please respond with some more details about the problem.

• What exactly happens when you click the link and try to download?
• Are there any error messages?

Let us know how to better assist you.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

Same issue for me.  When I click on the link, it simply takes me to the McAfee main page - no download options.

We're here to help with your security suite download @gwoliangc.

We understand that you're having trouble with downloaded security suite and we know that can be frustrating.

• Have you tried using a different browser and what browser are you currently using?
• Also, is there any other security software on you device?
• Are you logging in with your AT&T email account?
• Install AT&T Internet Security Suite

Please let us know so we can further assist you.

Charles, AT&T Community Specialist

I tried both edge and chrome, none is work. Chrome is my default. I have windows security.

Yes, I tried both *.bellsouth.net and *.gmail.com that I can login to my Myatt.

Yes, I started from

• Install AT&T Internet Security Suite
• by clicking "Got it", then "English download", then login with ID and password.
• after that, shows the message:
  • A System Error occurred. Please try again.

  If you continue to experience problems, please contact Customer Support.

Let's get to the bottom of this, @gwoliangc!

Are you currently using a qualified internet plan?

Internet plans of 3.0Mbps or higher qualify for free AT&T Internet Security Suite.

Let us know!

CalebP, AT&T Community Specialist 

yes, i have Internet 18。I install AT&T Internet Security Suite in four pcs, after one is died,  I am tried to install a new one.

I am having the exact same problem as gwoliangc. Come on ATT, get your act together. I called support yesterday and McAfee. McAfee told me this is a problem others have had and it's on ATT end. ATT tech support did not have a clue, would not believe me and wanted to try a bevy of unrelated solutions - no doubt from a script that has nothing to do with this problem. Ridiculous.

gwoliangc, did you eventually find a solution?

We're here to help, @mguseracct 

We recommend trying these steps. 

1. Go to http://sm.att.com/53b0d6b7 ( do not click "download now" yet.)
2. Log in at the top, using the log in button
3. Then click download
4. You will then login again at the screen that comes up
5. Follow the remaining instructions to install 

Let us know if this helps. 

Deandra, AT&T Community Specialist 

  This had the same result.  Any other suggestions?  Do those steps work for you? 

@mguseracct 

Do you have any existing security software installed? If so we recommend uninstalling it as this may prevent the download of new software. 

We also recommend doing a pre-installation cleanup. 

Here is additional information on Installing the security suite that you may find helpful. 

Let us know if this helps. 

Deandra, AT&T Community Specialist

There isn't existing security software on my computer.  Even if there was, that may impact the installation but not the download.   I've now tried this with two other laptops with the same error.  I believe the problem is on the web site. Please try to do this yourself.   I also ask anyone in the community to try and let me know if the download works. You don't have to run the install. 

Hi @mguseracct, we are delighted to help with our AT&T Internet Security Suite.

We suggest reading through our article on Installing AT&T Internet Security Suite to make sure that you meet the account requirements (an Internet plan of 3.0Mbps or higher) and checking out the McAfee Knowledge Center to do the pre-installation cleanup.

Make sure your Mac meets these minimum operating system requirements:

• Mac OS X 10.8 or higher
• Computer with Intel processor
• 1GB RAM or higher
• 150MB of available free drive space

If after this, you're still unable to install the security suite, let us know.

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist

I previously scanned similar forum posts and noticed this problem has been around for a while. I re-scanned after my post and found a comment form thinkalo saying they fixed it by calling "AT&T technical support (800-288-2020) and asking for help installing AT&T McAfee Interne Security Suite AND ask to speak to a Technical Support agent via phone." I did this and I too had my problem resolved my a McAfee technician. He said that this is a problem with AT&T but gave me a work around link (NOTE: This did not solve the (Edited per community guidelines) AT&T problem). Please note that the technician took control of my PC to do the install.

Did you happen to note how the McAfee technician accomplished the install?

JefferMC - Yes I did, BUT, since this is AT&T property I don't feel comfortable sharing it. So to get the solution, you have to call tech support and get transferred to McAfee support. Sorry. :-(

Let's get the security suite set up, @t26572!

Just to clarify, were you able to get it installed with the tech support agent before?

What AT&T problem did you still need help with? 

Please let us know! Looking forward to getting this resolved!

Raiden, AT&T Community Specialist 

Yes, I was able to install it on 2 PC's, which takes me to the 4 ACTIVE PC count. However, the standard link to get McAfee still doesn't work which is why I said there is still a problem (for other AT&T users).

I have a similar problem with the McAfee account administration link - it doesn't work. I have 2 INACTIVE devices in the list and have no way to remove them because I can't log in from these devices to "de-register" the software. Depending upon your response to this, I may open another forum issue for this problem.

Let's get your downlead working, @boredombulker!

• Have you cleared your cache and cookies?
• Tried using a different browser?

Let us know!

CalebP, AT&T Community Specialist 

@ATTHelp yes I just tried clearing cache and using a different browser. I've tried chrome and edge. same thing on both. I've attached the screenshots. 

@boredombulker

Using an incognito window worked for one our users in the past.

Give it a try and let us know if it worked or not.

Aminah, AT&T Community Specialist

Revised/Updated

If you have Windows 10, you are fully protected.   Run my "Update and Security" every couple days.  

"Virus & Threat Protection"  

Stay protected with Windows Security (microsoft.com)

Windows 10 in S mode FAQ (microsoft.com)

@ATTHelp incognito tab doesn't work. Once I select the "get it" button it logs me out and directs me to the same pages I attached above. What is going on? Is this your best answer? This is quite ridiculous....

Hey @nickldog, We understand that you're having trouble with security suite download. Don't worry, we can help with that.

• Are you seeing any error message when trying to download?
• What happens when your redirected?
• If your Internet subscription plan does not qualify you to receive AT&T Internet Security Suite for free, you will be asked to purchase a subscription. Click on Submit Order to purchase your order
• We would suggest that you contact McaFee support to get information on old devices that security suite may have been installed on
• Install AT&T Internet Security Suite

Please let us know so we can better assist you.

Charles, AT&T Community Specialist

I have same problem.  Called AT&T and spoke with them, and then McAfee.  From what I understand there is a system problem at this time.