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New Member

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14 Messages

Tue, Jun 15, 2021 5:59 AM

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Unable to Install AT T Internet Security Suite

Hi,

I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.

1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (uninstalled from Control Panel, used pre-install tool and MCPR tool).

2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page

3. Took me through the login page and eventually to the download link page

4. Upon clicking "Download Security Suite" it takes me to generic McAfee landing page with "Buy" options (no prompt for downloads).

5. Verified that we qualify for the free version and compatibility

  • 25+ Mbps Internet Plan
  • Computer has 8GB RAM
  • Updated to latest security patches for Windows 10 

Tried many 6+ times with slight variations and no luck!

Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

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10.2K Messages

9 m مضت

Hello Everyone!

We have some great news to share. The issue discussed in this post should now be resolved! Customers can download and install the Internet Security package powered by McAfee from these links:

Explore AT&T Internet Security Suite Protect your computer 24/7 with AT&T Internet Security Suite powered by McAfee.

Install AT&T Internet Security Suite Download and install AT&T Internet Security Suite powered by McAfee to protect your computer from malware, trojans, and hackers.

We want to once again apologize for the inconvenience this issue has caused, thank you all for your patience and understanding, and thank everyone who reported the issue here and helped us get it corrected!

Thank You,

Dmitriy

Contributor

 • 

2 Messages

5 y مضت

I tried to download the McAfee security suite for my chromebook and it keeps on returning me to the download page. Can I get it for my chromebook? We are not using it for any other devices in our home. 

Note: This comment was created from a merged conversation originally titled Free McAfee security suite for chromebook
ATTHelp

Community Support

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199.9K Messages

Hello richardslager,


You can locate the supported devices and OS's here: http://www.att.net/iss If you have any other issues or questions please let us know.


DavidT, AT&T Community Specialist

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New Member

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2 Messages

Is the free AT&T internet Security suite available on a chrome book running Chrome OS 92.0.4515.157? If so how do you install? When I try to download it takes me to a McAfee page to purchase McAfee

ATTHelp

Community Support

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199.9K Messages

We're here to help point you in the right direction, @Ma1932!

 

You are able to download the AT&T Internet Security Suite on your Chrome Book! We are hoping to have the issue of you trying to download it resolved soon. In the meantime, you can access a free McAfee trial here: http://sm.att.com/4ed92ce5

We appreciate your patience.

 

Donovan, AT&T Community Specialist

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Contributor

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4 Messages

3 y مضت

I have been trying to download my free McAfee to my new laptop for 3 weeks. I called AT&T and was told the site was down and to give it 24 to 48 hours. I have been trying every day since and still getting the same error. "We cannot process your request at this time. We apologize for the inconvenience.

Note: This comment was created from a merged conversation originally titled Cannot download McAfee
ATTHelp

Community Support

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199.9K Messages

Hey, @sbhdugas!

 

Thanks for reaching out! We'd be glad to help with your AT&T Internet Security Suite.

 

You've been trying to download it for 3 weeks on your laptop, have you tried downloading it on any other device, or using different browsers?

 

We look forward to your response!

 

Ramses, AT&T Community Specialist

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Contributor

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4 Messages

I have tried to download from both internet explorer and google chrome.I get the same message from both.

Contributor

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5 Messages

that is a ATT Mcafee system issue not your fault...

tscan2004

Mentor

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57 Messages

There has been no McAfee download link for at LEAST 6 months now at AT&T's web site. Both AT&T & McAfee are aware of the issue, so they say. Been told they're working on resolving the issue but if it's been six months, then that's a lie. The issue would have been resolved long ago if either party were serious. 

  

This would be laughable if it weren't so pathetic. 

New Member

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2 Messages

3 y مضت

My AT&T McAfee software is expired. Is this still included with AT&T Internet service? Please help!

Note: This comment was created from a merged conversation originally titled AT&T McAfee Security Expiration
ATTHelp

Community Support

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199.9K Messages

We'd love to help you get the AT&T internet security suite renewed, @oldmaid828.

Please note that you can get the AT&T Internet suite powered by McAfee for free as long as you have internet service plan above 3.0Mbps.

To get started, please uninstall our existing software, refresh your device and then Download and Install the AT&T Internet Security Suite on your device.

Let us know if you need anything else, we're always here!



Yetty, AT&T Community Specialist

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New Member

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14 Messages

  • A System Error occurred. Please try again.  The AT&T link provided DOES NOT WORK!!!!!!!!!!!
ATTHelp

Community Support

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199.9K Messages

We're here to help, @thinkalo 

Are you trying to install the Internet Security Suite? 

 

If you are trying to download the Internet Security Suite there are certain points that does have to be addressed prior to installing. 

Let us know of you have additional questions. 

Deandra, AT&T Community Specialist 

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New Member

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14 Messages

What part of your link does not work do you not understand....jeez  YES, I'm frustrated a Billion Dollar company doesn't have a web site that actually functions and is accessible to long term forever AT&T customers.

ATTHelp

Community Support

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199.9K Messages

@thinkalo 

Have you tried using a different web browser to access the links and download the internet suite? 

Have you cleared the cache and cookies

We'll be awaiting your reply. 

Deandra, AT&T Community Specialist 

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New Member

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2 Messages

2 y مضت

The links to install the free McAfee suite do not work and after several calls lasting several hours, billing determined I'm eligible for free version, been cutoff 5 times and sent to other areas with no expertise for the product. How do you find and install the free ATT McAfee Suite? Is there another link?

Note: This comment was created from a merged conversation originally titled Install McAfee Suite
ATTHelp

Community Support

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199.9K Messages

Hi @bbindy, we're happy to help you download the McAfee Suite.

 

Here are a few things to check if you are having trouble downloading.

 

  • What type of device are you attempting to use? McAfee is only supported on PC's and Laptops so mobile devices and phones won't work
  • Try downloading thru the "Get it" link on our Internet Security Suite article

If you are still having trouble, please respond with some more details about the problem.

  • What exactly happens when you click the link and try to download?
  • Are there any error messages?

Let us know how to better assist you.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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New Member

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2 Messages

Same issue for me.  When I click on the link, it simply takes me to the McAfee main page - no download options.

New Member

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6 Messages

1 عام مضت

Sign in to download AT&T Internet Security Suite powered by McAfee.

Get it

I clicked  "Get it" to link to "English Download". By clicking it, Go to the 

McAfee together is Power page with this error message:

  • A System Error occurred. Please try again.

If you continue to experience problems, please contact Customer Support.

Please help

Note: This comment was created from a merged conversation originally titled can not download AT&T Internet Security Suite
ATTHelp

Community Support

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199.9K Messages

We're here to help with your security suite download @gwoliangc.

 

We understand that you're having trouble with downloaded security suite and we know that can be frustrating.

  • Have you tried using a different browser and what browser are you currently using?
  • Also, is there any other security software on you device?
  • Are you logging in with your AT&T email account?
  • Install AT&T Internet Security Suite

Please let us know so we can further assist you.

 

Charles, AT&T Community Specialist

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New Member

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6 Messages

I tried both edge and chrome, none is work. Chrome is my default. I have windows security.

Yes, I tried both *.bellsouth.net and *.gmail.com that I can login to my Myatt.

Yes, I started from

  • Install AT&T Internet Security Suite
  • by clicking "Got it", then "English download", then login with ID and password.
  • after that, shows the message:
    • A System Error occurred. Please try again.

    If you continue to experience problems, please contact Customer Support.

ATTHelp

Community Support

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199.9K Messages

Let's get to the bottom of this, @gwoliangc!

 

Are you currently using a qualified internet plan?

 

Internet plans of 3.0Mbps or higher qualify for free AT&T Internet Security Suite.

 

Let us know!

 

CalebP, AT&T Community Specialist 

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New Member

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6 Messages

yes, i have Internet 18。I install AT&T Internet Security Suite in four pcs, after one is died,  I am tried to install a new one.

New Member

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2 Messages

I am having the exact same problem as gwoliangc. Come on ATT, get your act together. I called support yesterday and McAfee. McAfee told me this is a problem others have had and it's on ATT end. ATT tech support did not have a clue, would not believe me and wanted to try a bevy of unrelated solutions - no doubt from a script that has nothing to do with this problem. Ridiculous.

gwoliangc, did you eventually find a solution?

New Member

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10 Messages

1 عام مضت

I'm not able to download  McAfee to my new laptop.   There is an "English Download" blue button on the ATT McAfee download page.  When I click on it it takes me to the McAfee site with a message that says "A System Error Occurred.   Please try again."  I've been  trying  at random times for over a week with no change.  I've tried FireFox, Chrome and IE browsers.  Since the error is on the McAfee site I contacted them but they said the issue was with AT&T.  I'm on a windows 10 machine.  Can anyone help?

Note: This comment was created from a merged conversation originally titled Can't download McAfee
ATTHelp

Community Support

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199.9K Messages

We're here to help, @mguseracct 

We recommend trying these steps. 

  1. Go to http://sm.att.com/53b0d6b7 ( do not click "download now" yet.)
  2. Log in at the top, using the log in button
  3. Then click download
  4. You will then login again at the screen that comes up
  5. Follow the remaining instructions to install 

Let us know if this helps. 

Deandra, AT&T Community Specialist 

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New Member

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10 Messages

  This had the same result.  Any other suggestions?  Do those steps work for you? 

ATTHelp

Community Support

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199.9K Messages

@mguseracct 

Do you have any existing security software installed? If so we recommend uninstalling it as this may prevent the download of new software. 

We also recommend doing a pre-installation cleanup

Here is additional information on Installing the security suite that you may find helpful. 

Let us know if this helps. 

Deandra, AT&T Community Specialist

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New Member

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10 Messages

There isn't existing security software on my computer.  Even if there was, that may impact the installation but not the download.   I've now tried this with two other laptops with the same error.  I believe the problem is on the web site. Please try to do this yourself.   I also ask anyone in the community to try and let me know if the download works. You don't have to run the install. 

ATTHelp

Community Support

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199.9K Messages

Hi @mguseracct, we are delighted to help with our AT&T Internet Security Suite.

 

We suggest reading through our article on Installing AT&T Internet Security Suite to make sure that you meet the account requirements (an Internet plan of 3.0Mbps or higher) and checking out the McAfee Knowledge Center to do the pre-installation cleanup.

 

Make sure your Mac meets these minimum operating system requirements:

  • Mac OS X 10.8 or higher
  • Computer with Intel processor
  • 1GB RAM or higher
  • 150MB of available free drive space

 

If after this, you're still unable to install the security suite, let us know.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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Contributor

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9 Messages

1 عام مضت

When I try to download the software I get the following error: "A system error occurred. Please try again." I have tried this multiple times over several days, it doesn't work. I successfully downloaded to 2 different PC's in January. So I should still have 2 licenses left. During one of my tests, I received a message about server not available.

I had Norton installed on my PC. I uninstalled it and ran the Norton removal tool. Then I ran the McAfee pre-installation tool. When I try to DOWNLOAD the software I get the above error. I performed all these tasks under my ADMIN id. I get the same error when I try to access the McAfee account manager from the AT&T download page(https://uversecentral3.att.com/uvp/myhome/mam/!ut/p/a1/hY65DoJAFEW_hYJ25iFr7EZCkEWJWgjTGDZhDDAERr5fJJair7s35-Q-THGMaZdOrEoF413avDM1bsFG0UALIHQ3CgESOop_iY6KDfoMJDMAK0fgn3_FdEFsl-w1MwRwT9oOPPMQBc7ZUsEzPsCPCR_TquHZ8m5Cuky1KkyH8l4O5YCew1zXQvTjVgYZOCtyxIoe5Q2vWIdSIVDOWxm-uTUfBY5XFNy3MTz0ZgqJJL0Af78JMg!!/dl5/d5/L2dBISEvZ0FBIS9nQSEh/) link.

So, how do I get a link that works?

Note: This comment was created from a merged conversation originally titled AT&T Security Suite can't download

Contributor

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9 Messages

I previously scanned similar forum posts and noticed this problem has been around for a while. I re-scanned after my post and found a comment form thinkalo saying they fixed it by calling "AT&T technical support (800-288-2020) and asking for help installing AT&T McAfee Interne Security Suite AND ask to speak to a Technical Support agent via phone." I did this and I too had my problem resolved my a McAfee technician. He said that this is a problem with AT&T but gave me a work around link (NOTE: This did not solve the (Edited per community guidelines) AT&T problem). Please note that the technician took control of my PC to do the install.

JefferMC

ACE - Expert

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29.8K Messages

Did you happen to note how the McAfee technician accomplished the install?

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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9 Messages

JefferMC - Yes I did, BUT, since this is AT&T property I don't feel comfortable sharing it. So to get the solution, you have to call tech support and get transferred to McAfee support. Sorry. :-(

ATTHelp

Community Support

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199.9K Messages

Let's get the security suite set up, @t26572!

 

Just to clarify, were you able to get it installed with the tech support agent before?

 

What AT&T problem did you still need help with? 

 

Please let us know! Looking forward to getting this resolved!

 

Raiden, AT&T Community Specialist 

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Contributor

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9 Messages

Yes, I was able to install it on 2 PC's, which takes me to the 4 ACTIVE PC count. However, the standard link to get McAfee still doesn't work which is why I said there is still a problem (for other AT&T users).

I have a similar problem with the McAfee account administration link - it doesn't work. I have 2 INACTIVE devices in the list and have no way to remove them because I can't log in from these devices to "de-register" the software. Depending upon your response to this, I may open another forum issue for this problem.

Tutor

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22 Messages

1 عام مضت

I can login to my att account, select the option to download the security suite. It takes me to the page where I agree to the terms, once I select that I agree, it redirects me to an error page and says I need to login again, which I do, then it gives me another error page, stating it hit a snag, login again, then redirects me back to the main account overview page. 

Tried calling tech support. The automated system told me that my internet is working fine and refused to let me speak to someone :-/

Any ideas how to resolve this?

Note: This comment was created from a merged conversation originally titled cannot download mcafee security suite
ATTHelp

Community Support

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199.9K Messages

Let's get your downlead working, @boredombulker!

 

Let us know!

 

CalebP, AT&T Community Specialist 

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Tutor

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22 Messages

@ATTHelp yes I just tried clearing cache and using a different browser. I've tried chrome and edge. same thing on both. I've attached the screenshots. 

ATTHelp

Community Support

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199.9K Messages

@boredombulker

 

Using an incognito window worked for one our users in the past.

 

Give it a try and let us know if it worked or not.

 

Aminah, AT&T Community Specialist

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teetertotter

ACE - Teacher

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943 Messages

Revised/Updated

If you have Windows 10, you are fully protected.   Run my "Update and Security" every couple days.  

"Virus & Threat Protection"  

Stay protected with Windows Security (microsoft.com)

Windows 10 in S mode FAQ (microsoft.com)

Directv Satellite HD w Ultimate pkg + AT&T DSL 100Mbps

DIRECTV Support | DIRECTV Customer & Technical Support Online

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Tutor

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22 Messages

@ATTHelp incognito tab doesn't work. Once I select the "get it" button it logs me out and directs me to the same pages I attached above. What is going on? Is this your best answer? This is quite ridiculous....

New Member

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2 Messages

1 عام مضت

When I try to download the att security suite powered by mcafee I am sent to the mcafee website.   I also would like to review if I have any old devices to remove from security suite because the limit is four devices protected.  It seems a lot more complicated than it should be.  

Note: This comment was created from a merged conversation originally titled Downloading security suite
ATTHelp

Community Support

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199.9K Messages

Hey @nickldog, We understand that you're having trouble with security suite download. Don't worry, we can help with that.

 

  • Are you seeing any error message when trying to download?
  • What happens when your redirected?
  • If your Internet subscription plan does not qualify you to receive AT&T Internet Security Suite for free, you will be asked to purchase a subscription. Click on Submit Order to purchase your order
  • We would suggest that you contact McaFee support to get information on old devices that security suite may have been installed on
  • Install AT&T Internet Security Suite

Please let us know so we can better assist you.

 

Charles, AT&T Community Specialist

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dkdk105

New Member

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42 Messages

I have same problem.  Called AT&T and spoke with them, and then McAfee.  From what I understand there is a system problem at this time.

dkdk105

New Member

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42 Messages

1 عام مضت

Has anyone else tried to download AT&T internet security suite powered by McAfee?

Note: This comment was created from a merged conversation originally titled AT&T internet security suite powered by McAfee
ATTHelp

Community Support

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199.9K Messages

Hi @kdk105, we are happy to help with AT&T Internet Security Suite powered by McAfee.

 

We have a great support article on AT&T Internet Security Suite powered by McAfee.

 

  • Keep your computer safe and running smooth. Learn about all the great features of AT&T Internet Security Suite powered by McAfee.
  • If you’re an AT&T Internet or DSL customer with a connection speed of 3Mbps or higher, you can download Internet Security Suite free.

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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dkdk105

New Member

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42 Messages

Just to give an update. I called AT&T and spoke with them, and then they put thru to McAfee.  From what I understand there is a system problem at this time. The English download link not directing to right page to download AT&T internet security suite.  They said working on the issue

ATTHelp

Community Support

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199.9K Messages

Thank you for providing us with that information @.

Please allow our security team some time to fix the link location. 

If you have any other questions or concerns feel free to reach back out. Thanks for choosing AT&T, Have a wonderful day!

Qudus, AT&T Community Specialist.

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Sandeman

New Member

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34 Messages

Has not worked for at least a week.  Have a new PC and cannot get it protected.

Sandeman

New Member

 • 

34 Messages

How many devices can be protected with AT&T Security Suite?  I just talked with someone at what is supposed to be Tech Support at 855-920-0146 and he said that only 1 device is covered that is why I am just being being redirected to McAfee.com.  I am not convinced of his response. When I right click on the “English Download” it is supposed to go to an AT&T site but redirects to the McAfee paid site.

New Member

 • 

2 Messages

1 عام مضت

I am trying to download the Mcafee Internet Security Suite to a new computer. I have ATT Internet 24 (24 mbps) which is supposed  to qualify but when I click the download site and click on English language, the page jumps to a Mcafee subscription page. There is no link for the ATT free Internet Security Suite download.

Any suggestions?

Note: This comment was created from a merged conversation originally titled Unable to download free McAfee Internet Security Suite
Lukz

New Member

 • 

29 Messages

Hey @raceler 
Let's see if this works for you.
  • Try opening a new private window in Firefox. 
  • Then login to your myatt account
  • Make sure you are logging into the main account for your qualifying internet service.
  • Once logged in then open the page to download the McAfee suite.

Here is why..  AT&T uses OAUTH and cookies.  You may be authenticated using a different account. Like if you payed your cell bill last etc. The browser will hold the credentials.  This will cause a conflict when trying to download McAfee.

If this does not work. Make sure you do not have any browser security plugins enabled.  Some of these will block the scripts from properly running.

Let me know if this helps.

-- Lukz

dkdk105

New Member

 • 

42 Messages

Call AT&T and/or McAfee.  I spoke with AT&T and McAfee last week..  When I called they said they were working on the issue

Sandeman

New Member

 • 

34 Messages

I have been having the same problem.  I tried your solution without any luck.

ATTHelp

Community Support

 • 

199.9K Messages

@Sandeman

 

This issue has been escalated and our team is currently working on a resolution. We ask for your patience in the meantime.

 

If you need assistance with anything else, let us know.

 

Thanks for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

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New Member

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12 Messages

<