Contributor
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2 Messages
Trying to connect to a Shark ion robot vacuum
Shark ion robot vacuum requires a router that supports a 2.4 GHz network. does the ATT network support 2.4 GHz
Contributor
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2 Messages
Shark ion robot vacuum requires a router that supports a 2.4 GHz network. does the ATT network support 2.4 GHz
davemize
ACE - Professor
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3.7K Messages
3 years ago
Yes, all AT&T gateways support 2.4Ghz.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
We're here to help get you connected, @Rainey841!
AT&T routers do support 2.4 GHz, and you should see the option for our 2.4 GHz and 5 GHz wave as well. If when attempting to connect to the internet you only see one Wi-Fi Network name, that means you have Band Steering enabled.
To disable it, you simply will need to download the Smart Home Manager application, and rename both of your waves.
Let us know if this helps!
Donovan, AT&T Community Specialist
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bayoubellealicia
New Member
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1 Message
3 years ago
I've renamed both waves, and that did not work. My Shark still says cannot connect to the network. Is there anything else I can do?
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davemize
ACE - Professor
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3.7K Messages
3 years ago
Suggest contacting Shark customer support.
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