New Member
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1 Message
Trouble shoot home internet problems
Where do I request/ set up an in home appointment with one of your service guys?
New Member
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1 Message
Where do I request/ set up an in home appointment with one of your service guys?
tonydi
ACE - Guru
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9.9K Messages
4 months ago
Try 800-288-2020
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gr8sho
ACE - Professor
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4.2K Messages
4 months ago
It’s not that simple. They won’t send anyone unless they determine there is cause to do so through diagnostics. And if the matter is related to home network, there’s a paid service referred to a 3rd party.
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my thoughts
Former Employee
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20.4K Messages
4 months ago
You can request a DISPATCH ON DEMAND that has a $99 billable service call if the support testing shows no issues.
If a line issue is detected a tech dispatch has would be scheduled with billing, if any, to be determined by the tech depending on what is found. Example squirrels chew outside wiring not billable but if you or your pet damages the wiring would be billable.
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