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Tutor

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10 Messages

Sat, Jan 19, 2019 11:05 PM

Trouble getting a signal with AirTies Wi-Fi extender

I've connected an AirTies extender so I can get my Ring doorbell to receive a WI-fi signal. For some reason, the signal, with the extender, is intermittent. Also, the lights signifying the two bands stay solid for a short time or constantly flash and sometimes go off briefly.

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Transponder

ACE - Scholar

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465 Messages

2 years ago

What you described is normal. The 2.4 light will be solid green and the 5 GHZ should blink once every 5 seconds. 

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Transponder

ACE - Scholar

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465 Messages

2 years ago

Sounds like the Airties is having problems getting a signal. Try moving it closer to you wifi router.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

2 years ago

I moved the AirTies directly inline with the gateway and about 25 feet
distance. There is nothing blocking it. The band lights are still
blinking on and off. The power light is solid.
Transponder

ACE - Scholar

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465 Messages

2 years ago

Are the band lights blinking green or red?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

2 years ago

Green
Transponder

ACE - Scholar

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465 Messages

2 years ago

That means WPS is trying to sync to your gateway. If this continues for a long time I would take the Airties and use the ethernet cable that came with it to hook it to your gateway. Once it has synced with your gateway, you can then remove the ethernet cable and put it back where you want it.

Also check that you are using an AT&T gateway compatible with the Airties, It has to be the 599, 5268ac, or the BGW210.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

2 years ago

Hi Transponder,

Thank you for taking the time to help me. I greatly appreciate it.

My gateway is a BGW210. I connected directly to the gateway as per your
direction. The 2.4 GHz is solid green. The 5 GHz flickers. I'm still
connected to the gateway.

Tutor

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10 Messages

2 years ago

Thank you. Your help is greatly appreciated.

Contributor

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2 Messages

2 years ago

Both my 2.4 and 5 blink every 5 seconds... They both show green...is this normal?

Tutor

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10 Messages

2 years ago

Yes. When I was having trouble with my AirTies I was told that it is
normal for the 5 to blink.
Transponder

ACE - Scholar

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465 Messages

2 years ago

I've never seen the 2.4ghz light blink every five seconds, just the 5ghz when everything is working fine. Are you sure both are blinking every 5 seconds? Or are they both blinking about every second? If so the Airties is not synced to your gateway.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

How do I sync it to the gateway again? It was initially set up by AT&T, during our fiber install.

Thanks.
Transponder

ACE - Scholar

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465 Messages

2 years ago

The easiest way it get it synced is to get an ethernet cable and plug it directly into your gateway. Power the Airties one and within a couple of minutes it should sync. Once synced, you can move it back to the location where you need it.

 

If you have WPS set up on your gateway, you can also try using the WPS button on the gateway and the WPS button on the Airties. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

10 Messages

2 years ago

Plug the Airties into the Ethernet port on the gateway with the cable
that came with the Airties. It should automatically sync. Then
disconnect it from both and put the airties where you want it.

Tutor

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4 Messages

2 years ago

My extender is working perfectly - I just don’t understand why my phone and tablet never connect to the extender even though there is a red box next to each suggesting I use an extender and I literally have both sitting 6 inches away. The lights are on and the top is blinking just like it’s supposed to be. Why are the devices refusing to connect?!? What is the point of spending $60 if they won’t connect to the extender and keep connecting to the Gateway which is completely across a walled room?!?

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