Love2bass's profile

Tutor

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7 Messages

Tue, Mar 10, 2015 1:29 AM

Toshiba hd tv with uverse

Ever since I got an upgrade on Internet service and uverse..they changed my gateway..now my tv constantly and progressively worse, has pop ups of the set up modes be it video or whatever random area of my tv's setup..they stay on for a minute than exit themselves out...or if we hit our tv remote on exit it goes away..is this caused by signals from uverse or internet?never done this before upgrade....husband is about to throw remote through tv or tv out window. .my upgrafe isnt worth this...

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Official Solution

mibrnsurg

Expert

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20.4K Messages

7年前


@Love2bass wrote:
Toshiba 1080p full HD LCD
40RV525U
Thanks.. 🙂


Here's the manual:

 

http://support.toshiba.com/support/staticContentDetail?contentId=2816400&isFromTOCLink=false

 

See page 36 to stop the input selection mode pop-ups.

 

Page 32/33 talks about channel labels that can be pop-ups too.

 

Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

aviewer

Expert

 • 

10.1K Messages

7年前

Are you saying that the TV reacts badly when you press the u-verse remote buttons to change channel or can you be specific what buttons you are pressing?

 

It is possible that the TV is reacting to pressing the TV/video button when in the TV mode - Meaning you press the TV button first.

 

You should have no need to be in TV mode. You should watch in att mode.

 

Yes, it sounds like you are getting into TV mode & activting the normal TV operation that you do not need at that time.

Tutor

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7 Messages

7年前

These message pop up while we are watching a program without touching the remote. .they pop up and then disappear or then we hit exit to remove the opo up...
aviewer

Expert

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10.1K Messages

7年前

OK - cover the IR sensor on the TV with a thin piece of cardboard (like from a cereal box) to see if it stops. This is only for a test because you will not be abkle to change the volume (or turn it off)  on the TV while it is covered.

Anonymous

New Member

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25.7K Messages

7年前

Is your tv a smart tv.  It sounds like it is doing what my Samsung does at times.  Samsung pushes notifacations.  Toshiba may be doing the same thing.  In set up you should have an option to turn off notifications.  Samsung notifications only appear at the top of the screen for 10 seconds after the tv is turned on.

Tutor

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7 Messages

7年前

It not a smart tv but i will check on notifications  when I get home later

aviewer

Expert

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10.1K Messages

7年前

If the TV is not connected to the internet via wi-fi or cat8 cable it is not capable of automatically receiving updates. But, it could go into update mode - looking for the internet connection or a USB stick drive. See if you have a stick drive connected to the USB.

 

The blocking of the IR sensor will eliminate some kind of IR causing the problem. There is no way for the normal TV viewing connnection to u-verse causing the problem.

 

After you can eliminate IR as a possiblity you can contact Toshiba because it must be the TV.

 

Tutor

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7 Messages

7年前

I tried covering the tv's remote signal "eye ....didn't do it as often..and watching on demand or DVR 'd programs its almost non existant..watching live tv it pops up all the time..tried to look in setup of tv but it doesn't have any options for notifications ..this only happens while we are watching tv..no buttons being pushed. ..then all the sudden it'll pop up then exit out on its own...only been doing this since we got the new internet upgrade and new gateway..but now more frequently then ever...
aviewer

Expert

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10.1K Messages

7年前

How about posting the TV model number so we canlook it up.

Tutor

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7 Messages

7年前

Toshiba 1080p full HD LCD
40RV525U
Thanks.. 🙂

Tutor

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7 Messages

7年前

The pop ups are still coming up..where ever you exited in setupbis where it pops back up for a minute then disappears. .should i reset factory defaults? Thanks.. 🙂
mibrnsurg

Expert

 • 

20.4K Messages

7年前


@Love2bass wrote:
The pop ups are still coming up..where ever you exited in setupbis where it pops back up for a minute then disappears. .should i reset factory defaults? Thanks.. 🙂

If you can I would to see if it stops, nothing else seems to work. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

 • 

7 Messages

7年前

After turning off the tv it seems to have worked after all..didn't have to reset to factory defaults thank you all so much for your help! ! 🙂
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