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Community Support

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6.7K Messages

Mon, May 15, 2017 7:50 PM

The AT&T Forums - How It Can Help You!

Welcome to the AT&T Community forums. We wanted to touch base on a couple of items to make your experience here, a positive and informative one!

 

Have a question?

You can use the search bar to find answers to many of your questions! You will also find recommended articles when you select your search result. 

 

Need a solution? 

We have created support articles that can help you resolve many of the issues you may be experiencing. Each are placed within the product (topics) on the home page. If you are wondering how to find answers to your questions, check out our internet example below.   

 

1. Select Internet from forum home page. 

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2. You are then taken to the Internet Topic page.Select AT&T Internet.

  

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3. You are then taken to a sub-topic page. In this page, you will find the Hot Topic section. That section has solutions for commonly asked questions relevant for the topic and sub-topic. The articles have a lot of great information that the forum team has put together based on your feedback and trending service concerns. These articles have the best fixes based on our interactions with you!

 

If you are on a browser, the Hot Topics section will be to the right. If you are on a smart device, you will need to scroll to view the Hot Topics. We highly recommend checking out these articles, you may find the answer to your question or solutions for the trouble you may be having!

 

 ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.4K Messages

2 years ago

Hi all, if you are wondering how the forum works, check out our article above. 

 

If you have account specific issues, please chat with us or use our Support Tool

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

 • 

6.7K Messages

3 years ago

Wondering how the forums work? We have you covered! Check out the article above!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

BILLING ? WHY  IS THERE A CHARGE FOR INTERNET EQUIPMENT I PAID FOR THIS WHEN I SIGNED UP WITH AT@T BACK IN 2015  SEE NOW I AM GETTING CHARGED 10.00 A MONTH 

Contributor

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1 Message

2 years ago

HOW DO I GET A REWARDS CARD?

 

Contributor

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3 Messages

2 years ago

How do I find out if I'm eligible for att access

my thoughts

Employee

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14.6K Messages

2 years ago

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I need to know if the tablet that I got when I signed up for att&t is mine, or if I have to return it.  Or of I can just get it unlocked.

Contributor

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2 Messages

2 years ago

I need go know if the tablet I got when I signed up is mine or do I have to return It? If I don't have go return it, can I get it unlocked?

Contributor

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1 Message

2 years ago

on DIRECTV I used to get notifications of incoming phone calls but I think I inadvertently canceled that feature how do I restore it

Tutor

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4 Messages

a year ago

Hi,I have a landline, I have a dialtone , but can’t receive calls

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