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New Member

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2 Messages

Thu, Oct 29, 2020 8:05 AM

Splitter panel installed two feet off the ground on a pole in front of my house! Why isnt it mounted up in the air?

 So you have installed a fiber optic splitter box 2 feet off the ground right smack in front of my house. The box is the size of a small refrigerator. It is a complete eyesore and has lowered the value of my house. Why isn't this box mounted up high like EVERYTHING else that is on poles. There is no reason for it to be down low.  There seems to be no reason to have it low. There is also another pole at the corner of my property that is next to an alley that isnt in the line of sight of anyone. Why isnt this pole used instead of the one DIRECTLY out my front window.

This is the pole you stuck your box on. You can clearly see the other pole that is at the corner of my property that wouldn't be in the middle of my yard.

Responses

Constructive

Employee

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16K Messages

a month ago

its their pole they can put what they want on it, its that low for a couple reasons, one is the weight up high would topple the pole, 2 its for walkup access for the techs. its on that pole because thats the way it was engineered for maximum coverage.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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New Member

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2 Messages

a month ago

1. The weight will not topple the pole. Transformers mounted on poles that are filled with oil weigh more than this box that is hallow does. 2.Because AT&T doesn't want to use a cherry picker to access the box it has to be eye level? So because AT&T is cheap the whole neighborhood is destine to view this horrible box for the next 100 years? Strange because they used a Cherry picker to install it. And doesn't explain why they didn't use the pole that isn't in plain site. Fiber optic doesn't have a maximum coverage! 20 feet doesn't matter to a piece of glass. Constructive you sir and just a shill that doesn't know your rights.

(edited)

Constructive

Employee

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16K Messages

a month ago

sorry buddy im a pole engineer, that pole is not high enough class to support the weight and wind shear i can tell by the picture its a class 3 pole, it need minimum class four, optimal class 5 that box was designed to be where it is whether you agree or not. it would also need guy wires that if they did upgrade the pole they would likely be placed in the middle of your yard. so you keep up your fight let us know how it goes.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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16.5K Messages

a month ago

The box is a PFP for direct fiber connections for your neighborhood...

Appears to be the smaller unit capable of supporting up to 288 addresses but likely covering addresses about half of that.

There will be many ATT techs working out the PFP as neighbors order the service for both installation and repairs. The main working area inside the PFP should be around chest height. 

Could have been installed on the ground with cement slab...

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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