So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.
I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers.
They get the entire 2 year subscription fee whether I am a customer or not. What a business model. They actually know it's going to (Edited per community guidelines) and customers will be unhappy. This is their "solution". Don't add more and better customer support just grab the money and fail stupid.
Now I'm giving AT&T an opportunity to abuse me. I'm having a very difficult time contacting anyone who can answer m questions.
Like : Where will my fixed WiFi antenna be pointing? How far away is the transmitter? "uhhh, let me transfer you". To a number that automatically hangs up. NOT a good start.