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Tue, Jun 13, 2017 3:22 PM

Smart TV Internet Troubleshooting (Samsung & Sony) - Help from the Community

Internet not working on your Samsung or Sony Smart TV?

 

Did your smart TV recently lose the internet connection? If so, the following steps may help resolve the issues you are having.

 

Things to try for your SmartTV

  1. Make sure your internet is connection is working - use a laptop or smart device to verify.
  2. Verify the network settings on the TV, Network Name and Password, match what is on the modem.
  3. Reset the Modem.
  4. Reset the network settings on the TV - your instruction manual should have these steps listed.
  5. Unplug the TV from Power.

Other Solutions

Samsung TV DNS Update

  1. Using your TV Remote: Press Menu then go to Settings > Network
  2. Select Network Settings > Start > IP Settings
  3. Select DNS mode. Verify tge green check is on "manual"
  4. Enter 8 8 8 8 and OK
     

The above steps may differ between Samsung device. Make sure to post your finds or tips below.
 
Step by step troubleshooting for your TV


Firmware
In some instances, a firmware update to the TV has caused the issue. AT&T does not have the ability to resolve items of this nature. If you have other devices that are able to connect to the network, this tell us the internet connection is fine and the issue lies with the device. Contacting the manufacturer is highly recommended.
 
David T, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Community Support

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6.7K Messages

3 years ago

Are you having trouble with your Smart TV internet connection? Check out the information above!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

6 months ago

Had the same problem and this solution fixed ny problem and saved me $600+

thank you

New Member

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1 Message

3 months ago

We have ATT Uverse.  Lost connection from the TV to the internet.  I've changed to 8 8 8 8

That worked until I turned the TV off.  I tried the same thing this morning and no connection.  Actually this is a new router supposed to fix the problem.  But all of our devices are not seeing the wifi.  Will someone please help me?  I am to the point of breaking my contract with ATT as this has been such an issue.  

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