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1 Message
smart plugs don't work with 5G
All of my smart plugs do not work under 5G. We switched back to 2.4 to reset, but once we go back to 5.0 they stop working. Do we need a split router?
Mark Piekarczyk
Responses
OttoPylot
ACE - Expert
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13.6K Messages
2 months ago
Are your smart plugs 5G capable? Some may only connect at 2.4. They should be able to find the 2.4 band and connect.
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MicroCell Technical Guide by OttoPylot
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"Quick Tips: My Microcell Doesn't Work"
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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browndk26
ACE - Professor
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3.4K Messages
2 months ago
Your gateway has both bands. Turn both of them on.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kmelmore
Contributor
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3 Messages
2 months ago
You can rename the 5 GHz band and give it a different password. That worked when I had to connect something to the 2.4 GHz.
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