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New Member

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1 Message

Sun, Nov 29, 2020 9:12 PM

smart plugs don't work with 5G

All of my smart plugs do not work under 5G.  We switched back to 2.4 to reset, but once we go back to 5.0 they stop working.  Do we need a split router?

Mark Piekarczyk

Responses

OttoPylot

ACE - Expert

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13.6K Messages

2 months ago

Are your smart plugs 5G capable? Some may only connect at 2.4. They should be able to find the 2.4 band and connect.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
browndk26

ACE - Professor

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3.4K Messages

2 months ago

Your gateway has both bands. Turn both of them on. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 months ago

You can rename the 5 GHz band and give it a different password.  That worked when I had to connect something to the 2.4 GHz.

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