S

New Member

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2 Messages

Tuesday, May 19th, 2020 2:37 PM

Smart Home Manager Will Not Connect To Gateway (Uverse)

Issue:

I can not get Smart Home Manager (either mobile app or web version) to connect to my AT&T/Uverse Gateway. After attempting to login it says it can't connect to Gateway, and tells me to reset the gateway.

-I have reset the gateway several times.

-Internet is up, and all devices connect.

-TV is working.

-I can access the Gateway's Advanced Configuration via the http address.

Only issue is specifically that Smart Home Manager will not connect to gateway.

ACE - Professor

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5.8K Messages

4 years ago

I've experienced the same thing before. The app can be flaky sometimes. The app isn’t very functional anyway. Better to use the http address.

New Member

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2 Messages

@browndk26  thanks... yeah it's been hit and miss, but usually EVENTUALLY lets me in. its' been 2 solid days this time. I just want to make some changes to a some device profiles with wifi enable/disable at certain times for the kids. I don't think I can do that with the http advanced settings page.

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