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Contributor

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1 Message

Tue, Nov 5, 2019 11:17 PM

Smart home manager app hacked?

I have the smart home manager app on my phone, someone has been changing my device names and replacing them with crude messages. Also they have been turning off access to only my playstation 3 and 4 devices. I have a 3 replacement modems, a tech come out and numbers calls to the customer service department. Nothing, no answers at all. Need help

Responses

SuperMario87

Employee

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227 Messages

2 months ago

It may happen that you have a member ID that you are not aware or don't remember creating and provided it to someone else. so they have access to the SHM app. Login to att.com, click your name on the top right, click on profile - sub accounts and see the list of active  users in your account

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.