Smart home app inaccurate high usage shown

For context

We understand how surprised you must've been to see that an unknown device was connected to your network, MsSweetFlowers.

The first step you'll want to take is to change your Wi-Fi information to secure your network and prevent unknown devices from connecting. Follow these steps:

1. Sign in to the Smart Home Manager.
2. Scroll to the My Wi-Fi card and choose Change next to the name or password.
3. Select X to clear existing info, then enter a new name or password.
4. Select Save.
5. Reconnect your devices with the updated network info.

We also recommend that you look into AT&T ActiveArmor. ActiveArmor offers network protection for all your devices on both Ethernet and Wi-Fi (which is good for making sure your phone is protected). It detects threats, suspicious activity, and unsafe behavior while protecting your devices and network.

Since you have the BGW320 gateway, you would also have access to the following:

• Private browsing with VPN
• ID monitoring
• Advanced content controls
• Threat activity dashboard

When it comes to the high data usage, there's not much we can do, other than suggest that you make sure there are no devices connected to your network that shouldn't be there.

Let us know if you have any other questions about your network.

Aminah, AT&T Community Specialist

Uh... Aminah... why don't you just tell him that the usage information in Smart Home Manager is not nearly as accurate at reporting usage as Poor Richard's Almanac is in forecasting the weather?

Sometimes it seems to work.  Occasionally.